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LoyaltyLion launches Black Friday retail event on loyalty
Customer Experience

LoyaltyLion launches Black Friday retail event on loyalty

Research suggests Black Friday loyalty offers can turn one-off bargain hunters into repeat customers, with 54% open to joining programmes.

By Sofiah Nichole Salivio • 4 min read • This month
Okta launches Auth0 tools for AI agents & B2B logins
Software-as-a-Service

Okta launches Auth0 tools for AI agents & B2B logins

AI shopping and enterprise logins are driving Okta's latest Auth0 roll-out, as businesses seek tighter identity controls without slowing sales.

By Sofiah Nichole Salivio • 5 min read • This month
6 Industries that need address verification
Customer Relationship Management

6 Industries that need address verification

Bad address data can now trigger missed deliveries, compliance gaps and fraud risks across sectors from retail to healthcare.

By Shivani Pimpili • 5 min read • This month
ZBD launches games payments platform for PC & console
Gaming

ZBD launches games payments platform for PC & console

Developers can now keep deposits, rewards and player payouts inside their own titles as ZBD widens its payments push beyond mobile gaming.

By Sofiah Nichole Salivio • 4 min read • Last month
Reseda Group invests in Goodbuy's local credit union push
Fintech

Reseda Group invests in Goodbuy's local credit union push

Credit unions could deepen small-business ties and member loyalty as Goodbuy's local rewards platform gains backing from Reseda Group.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Trusted, real-time customer context: The foundation for faster decisions
Digital Transformation

Trusted, real-time customer context: The foundation for faster decisions

Fast-moving travel and hospitality brands risk missed bookings unless they unify customer data in real time across marketing, care and operations.

By Thomas Koep • 8 min read • Last month
Holiday shoppers turn to AI & cashback as inflation bites
Fintech

Holiday shoppers turn to AI & cashback as inflation bites

Inflation is pushing US holiday buyers to use AI and cashback tools, with nearly all shoppers planning at least one budget-stretching tactic.

By Karen Joy Bacudo • 3 min read • Last month

Stories from Other Regions

Loyalty programmes stories

dunnhumby ventures backs Azoma in AI shopping push
Marketing Technologies

dunnhumby ventures backs Azoma in AI shopping push

Retailers and brands lack a reliable way to link AI shopping recommendations to sales, a gap Azoma hopes to close with new backing from dunnhumby ventures.

By Karen Joy Bacudo • 4 min read • 2 days ago
UK shoppers prefer reliable retail tech over flashy AI
Digital Transformation

UK shoppers prefer reliable retail tech over flashy AI

UK retailers could miss the mark on digital spending, with shoppers valuing reliable basics such as pricing and returns over flashier AI tools.

By Sofiah Nichole Salivio • 3 min read • Last week
UK shoppers distrust AI recommendations, ThoughtSpot finds
Data Protection

UK shoppers distrust AI recommendations, ThoughtSpot finds

Privacy worries are undermining retailers' AI push, with only one in 10 UK shoppers saying they trust product recommendations, a survey found.

By Sean Mitchell • 4 min read • Last week
Emburse launches Spend in Australia for finance teams
Software-as-a-Service

Emburse launches Spend in Australia for finance teams

Finance teams in Australia can now track expenses in real time without swapping cards, as Emburse extends Spend beyond the US.

By Karen Joy Bacudo • 3 min read • This month
Tesco Clubcard expiry deadline sparks huge reader surge
Loyalty programmes

Tesco Clubcard expiry deadline sparks huge reader surge

Shoppers could lose out on GBP £11 million in unused vouchers as coverage of the Tesco loyalty scheme surged 1,876% in a month.

By Sofiah Nichole Salivio • 3 min read • Last month
ShardLab joins StoreHub in payments & rewards push
Software-as-a-Service

ShardLab joins StoreHub in payments & rewards push

The tie-up gives both firms access to more than 20,000 merchant sites as they test new payments and rewards products across Asia.

By Karen Joy Bacudo • 4 min read • Last month
Singapore retailers turn customer signals into insight
Digital Transformation

Singapore retailers turn customer signals into insight

Retailers in Singapore are using AI and telco data to spot untapped audiences, cut insight time by up to 60% and sharpen decisions.

By Lawrence Lim • 6 min read • Last month
iGoDirect names Greg Duncan to lead New Zealand push
Digital Transformation

iGoDirect names Greg Duncan to lead New Zealand push

The appointment comes as iGoDirect targets faster growth in New Zealand's expanding corporate gift card market, forecast at NZD $2.25 billion by 2028.

By Mark Tarre • 3 min read • Last month
Revolut launches Ultra subscription in Singapore market
Fintech

Revolut launches Ultra subscription in Singapore market

Singapore customers shut out of premium banking may now buy access, as a S$899 annual membership bundles travel, investment and lifestyle perks.

By Karen Joy Bacudo • 4 min read • Last month
Square & OpenTable link restaurant booking & spend data
Software-as-a-Service

Square & OpenTable link restaurant booking & spend data

Restaurants can now tie bookings to spend and repeat visits as Square and OpenTable combine reservation, payment and guest data across six markets.

By Sean Mitchell • 4 min read • Last month