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Knowledge Management stories

DevRev launches Voice AI for customer support calls
Software-as-a-Service

DevRev launches Voice AI for customer support calls

The rollout puts pressure on support teams to resolve calls without losing context, as rivals race to turn voice from routing tool into action.

By Mark Tarre • 4 min read • Fri, 24th Jul 2026
Australia & New Zealand consultation trust gap widens
Data Analytics

Australia & New Zealand consultation trust gap widens

Residents increasingly doubt consultation is meaningful, with many saying decisions are made before their views are heard and acted on.

By Sean Mitchell • 4 min read • Wed, 22nd Jul 2026
Whale lands USD $40 million to drive global AI expansion
Software-as-a-Service

Whale lands USD $40 million to drive global AI expansion

The funding will help Whale expand enterprise AI deployments across North America, Asia-Pacific, the Middle East and Europe.

By Sofiah Nichole Salivio • 5 min read • Wed, 22nd Jul 2026
Mithra AI launches to verify enterprise AI responses
Software-as-a-Service

Mithra AI launches to verify enterprise AI responses

Businesses using AI face growing pressure to prove answers are accurate and authorised, as Mithra AI adds cryptographic checks to enterprise data.

By Sean Mitchell • 4 min read • Wed, 22nd Jul 2026
Dropbox appoints Jim Rudall as the Head of EMEA role
Software-as-a-Service

Dropbox appoints Jim Rudall as the Head of EMEA role

The move signals a push to win more enterprise spend across the region as businesses reassess software, workflows and AI use.

By Sofiah Nichole Salivio • 4 min read • Wed, 22nd Jul 2026
Intapp launches Celeste AI coworker for professional firms
Software-as-a-Service

Intapp launches Celeste AI coworker for professional firms

Firms in regulated sectors could clear conflicts and screen deals faster as Intapp ties its new AI tool to internal rules and records.

By Karen Joy Bacudo • 4 min read • Fri, 17th Jul 2026
Harvey acquires Benchmark to boost asset management
Software-as-a-Service

Harvey acquires Benchmark to boost asset management

The move gives Harvey a deeper foothold in asset management software as it pushes further into the investment process, with no deal terms disclosed.

By Mark Tarre • 3 min read • Fri, 17th Jul 2026
Atlassian adds Jira tools for AI-native software teams
Software-as-a-Service

Atlassian adds Jira tools for AI-native software teams

Paid Jira Cloud users will get agent oversight and automation tools as Atlassian seeks to close the gap between AI use and developer productivity.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 17th Jul 2026
Tech chiefs urge safer, sector-specific AI adoption
Software-as-a-Service

Tech chiefs urge safer, sector-specific AI adoption

Businesses face mounting pressure to curb unsafe AI rollouts as executives warn that general-purpose tools are outpacing governance and controls.

By Sean Mitchell • 4 min read • Fri, 17th Jul 2026

Stories from Other Regions

Knowledge Management stories

Intezer launches Org Brain for AI SOC investigations
Security Information and Event Management

Intezer launches Org Brain for AI SOC investigations

Security teams may cut repeated mistakes as Intezer's new memory system keeps AI SOC investigations aligned with changing users and assets.

By Sean Mitchell • 4 min read • Fri, 24th Jul 2026
Baker Tilly teams with Ode & Anthropic on AI tools
Digital Transformation

Baker Tilly teams with Ode & Anthropic on AI tools

AI tools will be woven into Baker Tilly's advisory, tax and assurance work as firms race to boost efficiency without losing professional judgement.

By Karen Joy Bacudo • 4 min read • Thu, 23rd Jul 2026
Komodor adds AI memory to its site reliability platform
Software-as-a-Service

Komodor adds AI memory to its site reliability platform

Operations teams can now feed earlier incidents into Komodor's AI agent, helping it avoid repeat mistakes in complex cloud-native systems.

By Sean Mitchell • 4 min read • Thu, 23rd Jul 2026
D2 Legal Technology names Daniel Heymann to lead law firm AI
Data Protection

D2 Legal Technology names Daniel Heymann to lead law firm AI

Law firms under pressure to govern AI adoption are getting more practical support as D2 Legal Technology expands its transformation services.

By Sofiah Nichole Salivio • 4 min read • Wed, 22nd Jul 2026
Informotion gains dual Microsoft recognition in ISG
Software-as-a-Service

Informotion gains dual Microsoft recognition in ISG

Recognition in two Microsoft services quadrants puts the Sydney specialist alongside bigger rivals as AI projects hinge on cleaner data and governance.

By Sean Mitchell • 4 min read • Wed, 22nd Jul 2026
Gartner warns CFOs on AI spend split over priorities
Data Analytics

Gartner warns CFOs on AI spend split over priorities

Boards may question finance AI programmes unless spending shifts from efficiency gains towards better decisions and growth, Gartner said.

By Karen Joy Bacudo • 4 min read • Tue, 21st Jul 2026
LumApps names Si-Mohamed Said Chief Product Strategy role
Software-as-a-Service

LumApps names Si-Mohamed Said Chief Product Strategy role

The appointment strengthens LumApps' push to turn its AI Employee Hub into routine workplace use as it expands globally.

By Sofiah Nichole Salivio • 3 min read • Mon, 20th Jul 2026
IANS launches cybersecurity MCP server through Claude
Digital Transformation

IANS launches cybersecurity MCP server through Claude

Security teams using Claude can now tap into IANS' practitioner-validated intelligence, reducing reliance on generic web sources for urgent cyber decisions.

By Sean Mitchell • 4 min read • Fri, 17th Jul 2026
Evri rolls out Microsoft 365 E7 across UK business
Software-as-a-Service

Evri rolls out Microsoft 365 E7 across UK business

The rollout will put secure AI tools into 6,000 employees' hands as Evri seeks to cut manual work and improve parcel delivery.

By Sofiah Nichole Salivio • 3 min read • Fri, 17th Jul 2026