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Freshworks expands Freddy AI with email & workflows
Software-as-a-Service

Freshworks expands Freddy AI with email & workflows

Support teams will soon be able to build AI workflows from plain language, as Freshworks broadens Freddy AI into email and live service-desk guidance.

By Sofiah Nichole Salivio • 4 min read • Last week
Forrester urges firms to prioritise practical AI governance
Disaster Recovery

Forrester urges firms to prioritise practical AI governance

Enterprises face mounting risks from AI outages and hidden governance costs as Forrester says day-to-day operational needs now outrank frontier fears.

By Sean Mitchell • 3 min read • Last week
TOPdesk unveils new tools after Gartner IT recognition
Software-as-a-Service

TOPdesk unveils new tools after Gartner IT recognition

Growing demand from mid-sized teams is driving TOPdesk's latest tools as it looks to ease ticket backlogs and knowledge overload.

By Sofiah Nichole Salivio • 4 min read • Last week
Elsevier expands LeapSpace & sets up AI advisory board
Generative AI

Elsevier expands LeapSpace & sets up AI advisory board

Researchers now have access to a larger peer-reviewed library in LeapSpace, as Elsevier seeks to bolster trust with independent oversight.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Gartner warns AI layoffs could force rehiring by 2029
Digital Transformation

Gartner warns AI layoffs could force rehiring by 2029

Businesses that cut staff too aggressively on AI savings may face higher costs later, with Gartner forecasting rehiring for 30% by 2029.

By Sofiah Nichole Salivio • 4 min read • Last week
Epicor adds Conveyance Solutions to ANZ partner network
Manufacturing

Epicor adds Conveyance Solutions to ANZ partner network

The deal gives mid-market distributors in Australia and New Zealand more local support to get better returns from their ERP systems.

By Joseph Gabriel Lagonsin • 3 min read • Last week
LumApps names Sébastien Cano as Chief Executive Officer
Software-as-a-Service

LumApps names Sébastien Cano as Chief Executive Officer

The workplace software group is betting on fresh leadership to speed international growth and win larger corporate clients in a crowded market.

By Joseph Gabriel Lagonsin • 4 min read • Last week
ABBYY named leader in Gartner's IDP market assessment
Software-as-a-Service

ABBYY named leader in Gartner's IDP market assessment

Enterprise buyers are weighing more than OCR as ABBYY's latest Gartner ranking underscores growing demand for reliable AI-ready document workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last week
DocuWare prepared for launch of new interface, IDP, AI tool
Software-as-a-Service

DocuWare prepared for launch of new interface, IDP, AI tool

Existing customers will get the redesigned platform free as DocuWare readies AI-driven document search and extraction tools for autumn.

By Jake MacAndrew • 3 min read • Last week
Knowby gains G2 High Performer status in Fall 2026
Software-as-a-Service

Knowby gains G2 High Performer status in Fall 2026

Rising pressure on manufacturers to digitise instructions has helped Knowby secure G2 recognition across 18 reports in the latest cycle.

By Sofiah Nichole Salivio • 4 min read • This month
Catapult uses AI agents to speed up support worldwide
Software-as-a-Service

Catapult uses AI agents to speed up support worldwide

Support response times have fallen as the sports technology company lets AI triage routine queries for teams across 139 countries.

By Sean Mitchell • 8 min read • This month
Your AI Scaling Problem is Actually a RAG Problem
Digital Transformation

Your AI Scaling Problem is Actually a RAG Problem

Messy PDFs and weak extraction are quietly undermining enterprise AI, driving hallucinations, rework and stalled projects at scale.

By John Knisley • 5 min read • This month
Intapp launches DealCloud plug-in for ChatGPT for finance
Software-as-a-Service

Intapp launches DealCloud plug-in for ChatGPT for finance

Eligible financial firms can now tap their own DealCloud records in ChatGPT while keeping confidential data and access barriers intact.

By Karen Joy Bacudo • 3 min read • This month
Databricks adds adaptive retrieval model for AI agents
Data Analytics

Databricks adds adaptive retrieval model for AI agents

Databricks has introduced an AI retrieval model that adjusts search depth to query complexity, aiming to reduce latency on simpler requests.

By Joseph Gabriel Lagonsin • 5 min read • This month
OpenAI launches ChatGPT platform for Financial Services
Fintech

OpenAI launches ChatGPT platform for Financial Services

Financial institutions will gain access to licensed market data and governance tools as OpenAI targets research, modelling and client documents.

By Karen Joy Bacudo • 5 min read • This month
Docusign's next move: Own the contract, not just the signature
Document Management

Docusign's next move: Own the contract, not just the signature

Rapid adoption as Docusign's IAM platform cuts contract delays and turns signed agreements into AI-driven workflows.

By Donovan Jackson • 6 min read • This month

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Knowledge Management stories

Datarails launches Desk for finance request ticketing
Software-as-a-Service

Datarails launches Desk for finance request ticketing

Finance teams will gain a central queue with audit trails and AI-drafted replies, reducing time spent chasing invoices and records across systems.

By Karen Joy Bacudo • 3 min read • Last week
Sembly 3.0 aims to cut weeks off client document work
Software-as-a-Service

Sembly 3.0 aims to cut weeks off client document work

The software could save teams two to three weeks on client reports and presentations as rivals race to automate final document production.

By Sofiah Nichole Salivio • 4 min read • This month