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Digital Experience (DX) stories

New Relic appoints Manivannan Govindan to lead Asia sales
Hybrid Cloud

New Relic appoints Manivannan Govindan to lead Asia sales

New Relic appoints Manivannan Govindan as Senior Director of Enterprise Sales Asia, aiming to boost growth and customer success across the Asian market.

By Melvin Hipolito • 3 min read • Wed, 14th May 2025
AMBS modernises digital network with new AI-driven upgrade
EduTech

AMBS modernises digital network with new AI-driven upgrade

Roc Technologies and HPE Aruba Networking have upgraded the network at Alliance Manchester Business School to enhance digital experience and security for users.

By Jed Nykolle Harme • 3 min read • Tue, 22nd Apr 2025
Riverbed expands AI observability platform with new features
Unified Communications

Riverbed expands AI observability platform with new features

Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025
AI hallucinations challenge customer experience strategy
Customer Experience

AI hallucinations challenge customer experience strategy

Coveo's latest CX Relevance Report reveals that 49% of customers experience AI hallucinations, prompting scepticism and a demand for better digital experiences.

By Melania Watson • 3 min read • Wed, 9th Apr 2025
Kentico unveils AIRA, its AI-driven marketing solution
Marketing Technologies

Kentico unveils AIRA, its AI-driven marketing solution

Kentico has unveiled AIRA, an AI-driven marketing tool designed to seamlessly integrate with existing workflows, streamlining tasks and boosting content creation.

By Catherine Knowles • 3 min read • Thu, 20th Mar 2025
Adobe & Microsoft integrate AI agents for marketers
Unified Communications

Adobe & Microsoft integrate AI agents for marketers

Adobe has launched a private preview of its Marketing Agent, collaborating with Microsoft to integrate AI in Microsoft 365 Copilot applications, enhancing marketers' productivity.

By Melania Watson • 3 min read • Wed, 19th Mar 2025
Adobe introduces new AI capabilities in Experience Cloud
Data Analytics

Adobe introduces new AI capabilities in Experience Cloud

Adobe has unveiled enhanced capabilities within Adobe Experience Cloud, incorporating AI to improve customer experiences and advance B2B strategies.

By Melania Watson • 3 min read • Wed, 19th Mar 2025
Adobe launches AI-driven updates for personalised CXO
Hyperscale

Adobe launches AI-driven updates for personalised CXO

Adobe has unveiled AI-driven innovations within its Experience Platform, aiming to transform Customer Experience Orchestration and enhance personalisation at scale.

By Melania Watson • 3 min read • Wed, 19th Mar 2025

Stories from Other Regions

Digital Experience (DX) stories

Nationwide wins Best Use of Customer Insight award
Data Analytics

Nationwide wins Best Use of Customer Insight award

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
Symbio unveils advanced API stack for seamless number management
Unified Communications

Symbio unveils advanced API stack for seamless number management

Symbio expands digital experience in Singapore with a new API stack, enhancing number management and easing communications for service providers across APAC.

By Catherine Knowles • 3 min read • Wed, 30th Apr 2025
Gartner names Apromore a leader in 2025 process mining report
Data Analytics

Gartner names Apromore a leader in 2025 process mining report

Melbourne's Apromore leads Gartner's 2025 Magic Quadrant for Process Mining Platforms, ranked among the top three global vendors for the third year running.

By Shannon Williams • 3 min read • Thu, 24th Apr 2025
Discovermarket & Sympla launch Evento Seguro in Brazil
Chubb

Discovermarket & Sympla launch Evento Seguro in Brazil

Insurtech discovermarket has teamed up with Sympla to launch Evento Seguro in Brazil, offering enhanced Public Liability Insurance for event organisers.

By Kaleah Salmon • 3 min read • Mon, 7th Apr 2025
New Relic unveils eAPM to boost Kubernetes observability
Virtualisation

New Relic unveils eAPM to boost Kubernetes observability

New Relic has launched eAPM, a feature to enhance IT team efficiency and boost application uptime through automated monitoring of Kubernetes applications.

By Catherine Knowles • 3 min read • Thu, 3rd Apr 2025
Indosat embraces AI to enhance Eid communication network
Unified Communications

Indosat embraces AI to enhance Eid communication network

Indosat Ooredoo Hutchison is leveraging artificial intelligence to enhance its network capacity and connectivity during the busy Eid al-Fitr period.

By Kaleah Salmon • 3 min read • Tue, 1st Apr 2025
AI trust varies among New Zealand financial service users
Marketing Technologies

AI trust varies among New Zealand financial service users

A Salesforce report reveals New Zealand consumers show mixed trust in AI within financial services, highlighting a growing expectation for lower fees and faster transactions.

By Kaleah Salmon • 2 min read • Mon, 31st Mar 2025
Telstra reports record data use at Australian Grand Prix 2025
Unified Communications

Telstra reports record data use at Australian Grand Prix 2025

Telstra recorded a remarkable 94 terabytes of data use during the four-day Formula 1 Australian Grand Prix, doubling last year's 5G traffic.

By Kaleah Salmon • 3 min read • Fri, 21st Mar 2025
Sinch wins Adobe partner award for third consecutive year
Customer Experience

Sinch wins Adobe partner award for third consecutive year

Sinch has been awarded the Adobe Digital Experience Unified Customer Experience Technology Partner of the Year for 2025, its third consecutive win in this category.

By Sean Mitchell • 3 min read • Wed, 19th Mar 2025