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Customer Support Stories - Page 17

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Customer Support stories

Small firms turn to autonomous platforms for marketing gains
Marketing Technologies

Small firms turn to autonomous platforms for marketing gains

Small firms are adopting autonomous all-in-one marketing platforms to cut costs and boost efficiency amid rising staff expenses and tech complexities.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
OutSystems sees surge in enterprise AI agents with Agent Workbench
DevOps

OutSystems sees surge in enterprise AI agents with Agent Workbench

OutSystems' Agent Workbench has attracted 1,500 developers as enterprises build over 5,500 AI agents, automating workflows for firms like Axos Bank and Thermo Fisher.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Ship4wd unveils platform helping US SMBs buy direct from China
Supply Chain

Ship4wd unveils platform helping US SMBs buy direct from China

Ship4wd launches platform enabling US SMBs to buy directly from Chinese factories, offering pricing in USD, order protection, and integrated global shipping.

By Sean Mitchell • 3 min read • Thu, 20th Nov 2025
IGT Solutions & NiCE expand global AI customer experience deal
Unified Communications

IGT Solutions & NiCE expand global AI customer experience deal

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025
Ant International brings AI-powered customer service to Asia
Crypto

Ant International brings AI-powered customer service to Asia

Ant International partners with TNG Digital and easypaisa to launch AI-driven customer service, enhancing efficiency and security in Asian digital banking.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025
Salesforce says AI to run 50% of customer service cases by 2027
Digital Transformation

Salesforce says AI to run 50% of customer service cases by 2027

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

By Jake MacAndrew • 3 min read • Tue, 18th Nov 2025

Stories from Other Regions

Customer Support stories

AI to handle 60 per cent of Australian customer queries by 2027
Data Protection

AI to handle 60 per cent of Australian customer queries by 2027

AI is set to handle 60% of Australian customer queries by 2027, up from 31%, transforming service operations and boosting business efficiency.

By Melania Watson • 3 min read • Thu, 20th Nov 2025
AI & contextual intelligence redefine UK customer expectations
Data Analytics

AI & contextual intelligence redefine UK customer expectations

Zendesk's report reveals UK consumers expect faster, personalised service combining AI, data and human insight to solve issues on first contact.

By Shannon Williams • 4 min read • Thu, 20th Nov 2025
Dost secures GBP £6 million to launch AI finance platform in UK
Cartech

Dost secures GBP £6 million to launch AI finance platform in UK

Dost secures GBP £6 million to launch UK AI platform automating finance tasks, aiming to cut costs and boost productivity for mid-market firms.

By Melania Watson • 4 min read • Thu, 20th Nov 2025
Digital reliability key as travel disruptions fuel passenger anxiety
Customer service

Digital reliability key as travel disruptions fuel passenger anxiety

Rising digital disruptions in Australia's travel sector have increased passenger anxiety, with 77% fearing delays or being stranded during peak season.

By Shannon Williams • 3 min read • Wed, 19th Nov 2025
Employment Hero boosts small business HR support, cuts wait times
Human Capital Management

Employment Hero boosts small business HR support, cuts wait times

Employment Hero enhances HR support for small businesses with real-time tools, cutting wait times from hours to minutes and boosting efficiency.

By Sean Mitchell • 2 min read • Wed, 19th Nov 2025
Deskpro launches private AI help desk for regulated industries
Public Cloud

Deskpro launches private AI help desk for regulated industries

Deskpro unveils AI help desk tailored for regulated sectors, enabling on-premise deployment to meet strict data sovereignty and compliance needs.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025
UK firms to deploy AI agents despite risks & job losses ahead
Breach Prevention

UK firms to deploy AI agents despite risks & job losses ahead

All UK firms surveyed plan to deploy AI agents within a year, with 65% expecting job cuts despite high risks and costly system failures reported.

By Melvin Hipolito • 3 min read • Tue, 18th Nov 2025
Leveraging predictive AI to drive value from financial compliance
Customer Experience

Leveraging predictive AI to drive value from financial compliance

Financial firms use predictive AI combined with generative AI to meet FCA Consumer Duty, ensuring compliance and improving customer outcomes efficiently.

By Joe Norburn • 6 min read • Tue, 18th Nov 2025
Semantic Firewall promises AI cost savings & safer chat models
Large Language Models

Semantic Firewall promises AI cost savings & safer chat models

Semantic Firewall cuts AI compute costs by up to 88% and enhances user safety by managing language before it reaches large models, aiding partners globally.

By Sean Mitchell • 4 min read • Tue, 18th Nov 2025
Why AI will fail without a single version of truth
Digital Transformation

Why AI will fail without a single version of truth

AI chatbots are failing to improve customer service as incomplete data and trust issues cause frustration, prompting firms to reintegrate human agents.

By Phil Smith • 5 min read • Tue, 18th Nov 2025
Why Build “Faster Horses” When What you Need is a Car?
Customer Experience

Why Build “Faster Horses” When What you Need is a Car?

AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.

By Doug Marinaro • 8 min read • Tue, 18th Nov 2025
Freshworks unveils AI features to boost UK enterprise support
Fintech

Freshworks unveils AI features to boost UK enterprise support

Freshworks launches new AI tools in the UK to streamline customer support and IT management, boosting efficiency and cutting manual tasks for enterprises.

By Sean Mitchell • 4 min read • Tue, 18th Nov 2025