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Customer service stories

NVIDIA launches NIM Agent Blueprints for scalable AI solutions
Network Infrastructure

NVIDIA launches NIM Agent Blueprints for scalable AI solutions

NVIDIA has unveiled its NIM Agent Blueprints, a new suite of customisable AI workflows designed to accelerate enterprise applications across various sectors.

By Catherine Knowles • 4 min read • Thu, 29th Aug 2024
Zendesk launches Relay to enhance outbound communication
Customer Experience

Zendesk launches Relay to enhance outbound communication

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
Dematic launches Vision Picking Solution in ANZ supply chain
Supply Chain

Dematic launches Vision Picking Solution in ANZ supply chain

Dematic has unveiled its Vision Picking Solution in Australia and New Zealand. This HUD tech aims to boost warehouse productivity and supply chain efficiency with real-time data.

By Imee Dequito • 3 min read • Thu, 22nd Aug 2024
Aldridge Security boosts efficiency with Orderwise integration
Digital Transformation

Aldridge Security boosts efficiency with Orderwise integration

Aldridge Security's operations have been revolutionised by Forterro's ERP and Warehouse Management Solution, Orderwise, boosting productivity and customer service.

By Catherine Knowles • 3 min read • Wed, 21st Aug 2024
Exclusive: How Verint's customer experience is thriving with Open AI
Unified Communications

Exclusive: How Verint's customer experience is thriving with Open AI

Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.

By Melania Watson • 5 min read • Wed, 21st Aug 2024
The indispensable role of good mobile reception in Distribution Centres
Supply Chain

The indispensable role of good mobile reception in Distribution Centres

Reliable mobile reception is crucial in distribution centres, enhancing coordination, safety, inventory management, customer satisfaction, and operational efficiency.

By Geoff Carroll • 3 min read • Fri, 16th Aug 2024
CVC acquires significant stake in global software firm Epicor
Software-as-a-Service

CVC acquires significant stake in global software firm Epicor

CD&R and CVC will co-own Epicor, a leader in enterprise SaaS, under a new agreement enhancing SaaS migration and global expansion; financial terms undisclosed.

By Catherine Knowles • 4 min read • Fri, 16th Aug 2024
PagerDuty Advance launched to tackle rising digital incidents
Digital Transformation

PagerDuty Advance launched to tackle rising digital incidents

PagerDuty has launched its generative AI suite, PagerDuty Advance, to combat the 41% rise in digital incidents costing Australian firms over AUD $1 million each.

By Kaleah Salmon • 3 min read • Fri, 2nd Aug 2024
Four ways AI can boost contact centre agent performance and improve customer service
Customer Experience

Four ways AI can boost contact centre agent performance and improve customer service

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

By Paul Rilstone and Simon Shanks • 4 min read • Fri, 2nd Aug 2024

Stories from Other Regions

Customer service stories

Salesforce study: AI a top priority for Australian executives
Marketing Technologies

Salesforce study: AI a top priority for Australian executives

A YouGov survey for Salesforce reveals 81% of Australian business leaders prioritise generative AI, with 50% already having clear strategies and 42% developing them.

By Catherine Knowles • 3 min read • Fri, 30th Aug 2024
Virtualstock & commercetools partner to automate retail ops
Supply Chain

Virtualstock & commercetools partner to automate retail ops

Virtualstock and commercetools have formed a strategic alliance to automate and enhance retail efficiency through seamless order and inventory management.

By Kaleah Salmon • 3 min read • Thu, 29th Aug 2024
Tangerine unveils new high speed NBN plans for regional areas
Unified Communications

Tangerine unveils new high speed NBN plans for regional areas

Australian telco Tangerine launches high-speed NBN Fixed Wireless plans in regional areas, offering three pricing tiers to address growing internet demand.

By Melania Watson • 3 min read • Wed, 28th Aug 2024
UK CX leaders anticipate AI will redefine customer service
Customer Experience

UK CX leaders anticipate AI will redefine customer service

Within the next three years, UK customer experience leaders foresee AI transforming CX, handling complex queries and potentially eliminating wait times.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
Yellow.ai launches Analyze to revolutionise customer service
Artificial Intelligence

Yellow.ai launches Analyze to revolutionise customer service

Yellow.ai has unveiled Analyze, a cutting-edge LLM-powered solution aimed at enhancing customer service by providing deeper insights into bot interactions.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024
GoDaddy launches GoDaddy Airo AI tool for Australian SMBs
Generative AI

GoDaddy launches GoDaddy Airo AI tool for Australian SMBs

GoDaddy launches GoDaddy Airo, a generative AI tool for Australian entrepreneurs, aiming to save them 27 hours a month and AUD $7,800 yearly by streamlining online business tasks.

By Kaleah Salmon • 3 min read • Wed, 14th Aug 2024
EY & Sigma Healthcare enhance supply chain with SAP IBP
Unified Communications

EY & Sigma Healthcare enhance supply chain with SAP IBP

Ernst and Young Australia and Sigma Healthcare have revolutionised supply chain management with SAP IBP, enhancing efficiency, inventory management, and customer service.

By Imee Dequito • 3 min read • Tue, 6th Aug 2024
Kiwi Mobile tackles NZD $400 million in wasted mobile data
Unified Communications

Kiwi Mobile tackles NZD $400 million in wasted mobile data

New Zealanders waste NZD $400 million yearly on unused mobile data. Kiwi Mobile aims to change this with its new Endless plan, charging only for data used.

By Sean Mitchell • 3 min read • Thu, 1st Aug 2024
AI won't displace contact centre agents significantly until 2026
EduTech

AI won't displace contact centre agents significantly until 2026

AI will augment rather than replace UK and US contact centre agents until at least 2026, per Cavell's latest research, despite industry momentum around automation.

By Kaleah Salmon • 2 min read • Thu, 1st Aug 2024