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Customer service Stories - Page 54

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Customer service stories

Talkdesk unveils new AI tools to boost customer service efficiency
Unified Communications

Talkdesk unveils new AI tools to boost customer service efficiency

Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.

By Kaleah Salmon • 3 min read • Mon, 23rd Sep 2024
Harnessing emerging technologies and automation for Black Friday success
Customer Experience

Harnessing emerging technologies and automation for Black Friday success

Retailers must embrace emerging tech and automation for Black Friday triumph, cutting costs and ensuring efficiency during high-demand periods.

By Auctane • 4 min read • Mon, 23rd Sep 2024
Salesforce introduces Industries AI to revolutionise sectors
EduTech

Salesforce introduces Industries AI to revolutionise sectors

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.

By Shannon Williams • 4 min read • Thu, 12th Sep 2024
ServiceNow boosts AI capabilities with Now Platform Xanadu
Unified Communications

ServiceNow boosts AI capabilities with Now Platform Xanadu

ServiceNow debuts Now Platform Xanadu with hundreds of new AI features, promising enhanced productivity in IT, customer service, HR, and procurement.

By Catherine Knowles • 4 min read • Wed, 11th Sep 2024
SugarCRM appoints David Roberts as new CEO amidst changes
Software-as-a-Service

SugarCRM appoints David Roberts as new CEO amidst changes

SugarCRM appoints David Roberts as new CEO, succeeding Craig Charlton. Roberts to drive global growth and innovation as Charlton becomes Chairman.

By Imee Dequito • 3 min read • Wed, 11th Sep 2024
Infinite Reality enters strategic partnership with Google Cloud
EduTech

Infinite Reality enters strategic partnership with Google Cloud

Infinite Reality partners with Google Cloud in a five-year deal to innovate and scale immersive digital experiences using AI, tech infrastructures, and 3D web solutions.

By Catherine Knowles • 3 min read • Fri, 6th Sep 2024
Kore.ai AI solutions now available on AWS Marketplace
Marketing Technologies

Kore.ai AI solutions now available on AWS Marketplace

Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.

By Kaleah Salmon • 3 min read • Fri, 6th Sep 2024
Zendesk launches Relay to enhance customer communications
Customer Experience

Zendesk launches Relay to enhance customer communications

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

By Catherine Knowles • 3 min read • Tue, 3rd Sep 2024
NICE Enlighten Copilot wins Best AI-based Solution award
Unified Communications

NICE Enlighten Copilot wins Best AI-based Solution award

NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.

By Imee Dequito • 2 min read • Fri, 30th Aug 2024

Stories from Other Regions

Customer service stories

EnterpriseSG & Google Cloud push AI innovation in Singapore
AI Models

EnterpriseSG & Google Cloud push AI innovation in Singapore

EnterpriseSG and Google Cloud launch initiatives to boost AI adoption among Singaporean startups and SMEs, with benefits including USD $350,000 in credits and Gemini tools.

By Kaleah Salmon • 4 min read • Mon, 23rd Sep 2024
Netsafe wins top NZ contact centre award for second year
EduTech

Netsafe wins top NZ contact centre award for second year

Netsafe's Contact Centre wins top award for the second year in a row, with Caitlin honoured as Most Outstanding Customer Service Representative.

By Sean Mitchell • 3 min read • Mon, 23rd Sep 2024
Gen Z demands more digital channels for customer service
eCommerce

Gen Z demands more digital channels for customer service

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.

By Shannon Williams • 3 min read • Fri, 20th Sep 2024
Zendesk launches outcome-based pricing for AI agents
Unified Communications

Zendesk launches outcome-based pricing for AI agents

Zendesk introduces Outcome-Based Pricing for AI agents, ensuring businesses only pay for successfully resolved issues, aligning costs with value received.

By Sean Mitchell • 3 min read • Tue, 17th Sep 2024
Wiise modernises RWB Marine's legacy systems, boosts efficiency
Digital Transformation

Wiise modernises RWB Marine's legacy systems, boosts efficiency

RWB Marine revamps operations with Wiise, saving four days monthly on costs and cutting invoice admin by 20%, boosting efficiency and strategic focus.

By Sean Mitchell • 2 min read • Thu, 12th Sep 2024
Powertec & Zetifi partner to boost remote Australian connectivity
Connectivity

Powertec & Zetifi partner to boost remote Australian connectivity

Powertec Wireless Technology and Zetifi have partnered to bolster connectivity in Australia's regional and remote areas using advanced smart antenna technology.

By Shannon Williams • 2 min read • Wed, 11th Sep 2024
Dave Joyce steps in as CEO of Macrium amid industry growth
Data Protection

Dave Joyce steps in as CEO of Macrium amid industry growth

Macrium appoints Dave Joyce as CEO, replacing founder Nick Sills amid booming data protection market projected to exceed USD $610 billion by 2032.

By Imee Dequito • 3 min read • Tue, 10th Sep 2024
Gen AI now top priority for Singaporean business leaders
Customer Experience

Gen AI now top priority for Singaporean business leaders

Salesforce report reveals 87% of Singaporean C-suite executives rank generative AI among their top three priorities, urging rapid organisational adoption.

By Shannon Williams • 3 min read • Thu, 5th Sep 2024
Manhattan Associates unveils AI innovations at Melbourne event
Customer Experience

Manhattan Associates unveils AI innovations at Melbourne event

Cutting-edge innovations in supply chain planning and generative AI were showcased at Manhattan Exchange in Melbourne, drawing over 200 industry reps.

By Imee Dequito • 2 min read • Fri, 30th Aug 2024