Global Stories

Celonis & ProcessLab launch banking apps for mortgages

Celonis and ProcessLab debut banking tools for mortgage approvals and service teams as lenders seek faster decisions, lower costs and better customer journeys.

By Karen Joy Bacudo • 4 min read • Last week

Crypto

Pepperstone Crypto: Digital assets go mainstream as investors take control of financial future

Pepperstone Crypto says digital assets are moving into the mainstream as regulation, ETFs and younger investors reshape how traders access markets.

By Donovan Jackson • 4 min read • Last week

Digital Transformation

Tredence launches agentic AI suite with Google Cloud

Tredence and Google Cloud unveil agentic AI accelerators to help enterprises shift from pilots to production across data, supply chains and customer service.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Amplitude launches AI Assistant for in-product support

Amplitude brings AI support into digital products with Assistant, aiming to guide users in context, cut ticket volume and flag friction points.

By Mark Tarre • 4 min read • Last week

Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Cognizant and Google Cloud have unveiled an AI-powered retail contact centre, with early trials claiming up to 85% query containment and faster service.

By Sean Mitchell • 4 min read • Last week

Digital Transformation

Amplitude launches AI assistant for in-product support

Amplitude adds an AI assistant inside apps to guide users through tasks, cut support tickets and tie help requests to product behaviour.

By Catherine Knowles • 4 min read • Last week

Storage

Tata Steel expands Google Cloud AI across global operations

Tata Steel deploys more than 300 AI agents with Google Cloud to speed up maintenance, customer service and back-office work worldwide.

By Sean Mitchell • 4 min read • Last week

Unified Communications

Manhattan adds AI agents & fulfilment tools for retailers

Manhattan unveils embedded AI agents and fulfilment simulation tools to help retailers speed service, sharpen checkout and compare order strategies.

By Mark Tarre • 3 min read • Last week

Digital Transformation

Google Cloud study says 52% of firms use AI agents

Google Cloud study finds 52% of executives have deployed AI agents, with early adopters reporting stronger returns and wider business use.

By Sean Mitchell • 3 min read • Last week

Unified Communications

Parloa study finds big firms make customer contact hard

Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.

By Shannon Williams • 4 min read • Last week

Hybrid Cloud

Google Cloud launches Agentic Data Cloud for AI agents

Google Cloud broadens its data platform with agent-focused tools, cross-cloud federation and new performance upgrades for enterprise users.

By Sean Mitchell • 4 min read • Last week

Unified Communications

Google sees retail success with agentic commerce push

Google's Gemini enterprise suite is live in retail at Bunnings, uniting search, service and sales with AI agents and UCP support.

By Sean Mitchell • 4 min read • Last week

Unified Communications

Google Cloud launches Gemini Enterprise Agent Platform

Google Cloud folds Vertex AI into Gemini Enterprise Agent Platform, adding governance and production tools as firms race to deploy secure AI agents.

By Sean Mitchell • 5 min read • Last week

Storage

Bedrock Data extends ArgusAI governance to Google Vertex AI

Bedrock Data expands ArgusAI to Google Vertex AI, giving firms one policy layer to govern agents across AWS, Snowflake and Google.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Backbase launches AI-native banking OS to unify frontline

Backbase unveils AI-native Banking OS to tackle fragmented bank operations and shared customer records, targeting practical AI gains across frontline work.

By Karen Joy Bacudo • 3 min read • Last week

Manufacturing

Syspro names Tom Loeffert as Chief Human Resources Officer

Syspro taps veteran HR leader Tom Loeffert to help reshape its global workforce strategy as CEO Leanne Taylor drives the ERP software group's next growth phase.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Data Analytics

Adobe says AI retail traffic surges as readability lags

Adobe data shows AI-sourced visits to U.S. retail sites soared 393% in Q1 2026, while product pages lag on machine readability.

By Sean Mitchell • 4 min read • Last week

Digital Transformation

Citi Wealth launches AI assistant Citi Sky for US clients

Citi Wealth rolls out AI-powered assistant for US clients, with Google DeepMind avatar tech set to support advisors on wealth platforms.

By Mark Tarre • 3 min read • Last week

Digital Transformation

AI hallucinations "symptom not disease" in Canada's courts

Canadian courts put liability on companies and lawyers, not AI, as cases accumulate over hallucinated citations and false customer information.

By Jake MacAndrew • 6 min read • Last week

Digital Transformation

UK firms see weak AI returns as skills lag adoption

AI skills shortages are limiting business returns, with QA warning that training gaps are leaving many workers using the tools only for basic tasks.

By Sofiah Nichole Salivio • 4 min read • Last week