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Visa launches subscription manager for recurring payments
Customer retention

Visa launches subscription manager for recurring payments

Visa rolls out enhanced Subscription Manager for issuers, letting banks offer in-app controls for recurring payments as subscription spending surges.

By Karen Joy Bacudo • 3 min read • Fri, 27th Mar 2026
New Relic names Wendi Sturgis to board for AI expertise
Customer retention

New Relic names Wendi Sturgis to board for AI expertise

New Relic has named Wendi Sturgis to its board as the observability software maker seeks sharper AI and international strategy oversight.

By Sean Mitchell • 3 min read • Fri, 27th Mar 2026
Asia-Pacific airlines lead global inflight Wi-Fi adoption
Customer retention

Asia-Pacific airlines lead global inflight Wi-Fi adoption

Asia-Pacific carriers race ahead on inflight Wi-Fi, with legacy airlines nearing full coverage while budget operators remain far behind.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Mar 2026
Cover Genius names chief revenue officer & marketing head
Customer retention

Cover Genius names chief revenue officer & marketing head

Cover Genius expands leadership team with Jennifer Aubert Parker as Chief Revenue Officer and Nidhi Daga as Global Senior Vice President, Marketing.

By Mark Tarre • 3 min read • Thu, 26th Mar 2026
Points, personalisation and innovation: How industry leaders are redefining loyalty
Customer retention

Points, personalisation and innovation: How industry leaders are redefining loyalty

AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.

By Eagle Eye • 4 min read • Tue, 24th Mar 2026
SD Worx targets Irish SMEs as payroll rules tighten
Customer retention

SD Worx targets Irish SMEs as payroll rules tighten

SD Worx Ireland eyes 25% payroll share as tighter rules and EUR €3 million SME push fuel demand for compliant, automated pay systems.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026

Stories from Other Regions

Poor product information fuels returns & lost sales
Customer retention

Poor product information fuels returns & lost sales

Poor product information is pushing up retail returns and turning shoppers away, with Akeneo research saying clearer data could protect margins and loyalty.

By Shannon Williams • 3 min read • Tue, 31st Mar 2026
GoCardless, Jellyfish Energy test recurring Pay by Bank
Customer retention

GoCardless, Jellyfish Energy test recurring Pay by Bank

GoCardless and Jellyfish Energy complete first live recurring Pay by Bank test, opening the open banking model to business energy billing.

By Karen Joy Bacudo • 4 min read • Mon, 30th Mar 2026
How embedded DaaS finance drives IT upgrades and creates predictable refresh cycles for the channel
Customer retention

How embedded DaaS finance drives IT upgrades and creates predictable refresh cycles for the channel

DaaS finance helps channel partners unlock IT upgrades, cut upfront costs and build predictable refresh cycles for SMEs.

By Jordan Lisle • 6 min read • Mon, 30th Mar 2026
FWD Singapore marks 10 years with profitable growth
Customer retention

FWD Singapore marks 10 years with profitable growth

FWD Singapore says adviser-led expansion, digital upgrades and stronger customer experience helped drive profitable FY2025 growth in its 10th year.

By Sofiah Nichole Salivio • 4 min read • Mon, 30th Mar 2026
Rugs Direct launches WhatsApp returns service in UK
Customer retention

Rugs Direct launches WhatsApp returns service in UK

Rugs Direct and stampfree.ai unveil WhatsApp returns in UK retail pilot, as research shows shoppers want messaging apps for post-purchase tasks.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
AI & invoicing friction shape B2B buying in Europe
Customer retention

AI & invoicing friction shape B2B buying in Europe

European B2B buyers increasingly value seamless invoicing, onboarding and payment experience over price when choosing repeat suppliers.

By Shannon Williams • 4 min read • Wed, 25th Mar 2026
SAP finds UK brands overestimate customer experience
Customer retention

SAP finds UK brands overestimate customer experience

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
Clear Mountain Bank adopts Alkami digital platform
Customer retention

Clear Mountain Bank adopts Alkami digital platform

Clear Mountain Bank rolls out Alkami's digital platform to modernise services, add data-led marketing and rival larger lenders' tech.

By Karen Joy Bacudo • 3 min read • Tue, 24th Mar 2026
Does data define the retail winners and losers in 2026?
Customer retention

Does data define the retail winners and losers in 2026?

Australian retailers face rising insolvencies and online giants; those failing to harness delivery data risk becoming 2026's biggest losers.

By Shweta Murdeshwar • 5 min read • Mon, 23rd Mar 2026
Square report says regulars drive local business revenue
Customer retention

Square report says regulars drive local business revenue

Regulars generate six times more revenue and link neighbouring firms in 'network effect' that keeps local spending circulating, says Square.

By Karen Joy Bacudo • 5 min read • Fri, 20th Mar 2026
Why AI agentic commerce will rewrite retail loyalty
Customer retention

Why AI agentic commerce will rewrite retail loyalty

AI agents are quietly reshaping retail, and sluggish loyalty platforms risk losing transactions long before shoppers know they've gone.

By Aaron Crowe • 6 min read • Thu, 19th Mar 2026