Customer retention Stories

Global Stories

Customer retention stories

Databricks AI helping telcos prevent churn, predict fraud

By linking customer, network and operational data, telcos can spot churn and fraud sooner, while also speeding service and support decisions.

By David Shilovsky • 6 min read • Today

Customer Experience

AI loyalty shift threatens retailers' direct customer ties

Retailers could be reduced to fulfilment providers unless they use loyalty data to stay visible as shoppers turn to AI assistants.

By Sofiah Nichole Salivio • 5 min read • Last week

Data Protection

Qualtrics unveils XM Data and AI Platform for 2027

The new system aims to help businesses cut churn and protect sales as poor customer experiences put nearly USD $3 trillion at risk.

By Sofiah Nichole Salivio • 4 min read • Last week

Customer Relationship Management

Microsoft dramatically cut their distributors

Fewer, larger partners are now carrying more of the installed base, raising renewal risk and making account ownership harder to track.

By Scott Frew • 4 min read • This month

Software-as-a-Service

Qualtrics unveils AI platform for experience management

The new system aims to let organisations test decisions and automate responses in live customer interactions before its 2027 release.

By Joseph Gabriel Lagonsin • 4 min read • This month

Data Analytics

Airties launches Aura AI engine for telecoms support

Turknet is first to use the system as operators seek to cut support costs, reduce engineer visits and fix broadband faults faster.

By Joseph Gabriel Lagonsin • 5 min read • This month

Software-as-a-Service

Treatwell launches AI receptionist for salons across Europe

Missed calls and admin could cost salons bookings, as Treatwell rolls out an AI receptionist that answers queries and manages diaries across Europe.

By Sofiah Nichole Salivio • 4 min read • This month

Fintech

Bill.me lifts on-time bill payments with open banking

On-time bill settlements rose 17% in three months after the platform added bank-to-bank payments, cutting costs and lifting usage.

By Sofiah Nichole Salivio • 4 min read • This month

Software-as-a-Service

dLocal launches dMoRe for emerging market merchants

Merchants selling into Brazil, Nigeria and Indonesia could reach customers in as little as eight weeks, bypassing costly local set-up and compliance hurdles.

By Sofiah Nichole Salivio • 4 min read • This month

Software-as-a-Service

Dext appoints Nicole Bello as Chief Revenue Officer

UK customers have already processed more than GBP £11 million through Dext Payments as the software group pushes to unify its regional sales teams.

By Karen Joy Bacudo • 4 min read • This month

Digital Transformation

Multiplier buys Greenhawk in its tenth acquisition

The deal gives Greenhawk's 22 staff access to Silicon Valley and Singapore engineering support, easing tax compliance work and speeding client insights.

By Karen Joy Bacudo • 3 min read • This month

Stories from Other Regions

Customer retention stories

Fintech

CSI launches commercial banking suite for community banks

Smaller lenders risk losing commercial deposits as the new suite adds payments, cards and treasury tools to serve complex business clients.

By Karen Joy Bacudo • 4 min read • Last week

Software-as-a-Service

Hyperlayer launches US banking platform for multi-core banks

Banks struggling with ageing core systems may now get faster product launches, as Hyperlayer brings its middle-layer platform to the United States.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Software-as-a-Service

Beyond badge-scans: why tech events should be designed for trust

For enterprise tech buyers, in-person events now matter most as a way to reduce risk, build confidence and speed deals.

By Sophie Crosby • 5 min read • Last week

Fintech

YouLend & Dojo hit GBP £2 billion SME funding mark

More than 30,000 UK merchants have tapped the scheme as small firms struggle with cash flow and a funding gap estimated at GBP £1.6 billion to GBP £4.1 billion.

By Karen Joy Bacudo • 4 min read • Last week