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AI leaders stress governance & trust as adoption grows
Software-as-a-Service

AI leaders stress governance & trust as adoption grows

Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.

By Mark Tarre • 7 min read • Last week
APAC executives back practical AI as infrastructure grows
Malware

APAC executives back practical AI as infrastructure grows

Rising AI workloads are forcing APAC firms to invest more in data centres, fibre and energy, while also reshaping customer service and cyber defence.

By Sean Mitchell • 5 min read • Last week
AI reshapes customer data, loyalty and marketing decisions
Data Protection

AI reshapes customer data, loyalty and marketing decisions

Better customer data is becoming essential as AI agents start to shape product discovery, loyalty and campaign choices in real time.

By Mark Tarre • 5 min read • Last week
Australia & New Zealand lead in agentic AI adoption
Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • Last week
Fynd founder Sreeraman MG named co-lead of retailtech
Software-as-a-Service

Fynd founder Sreeraman MG named co-lead of retailtech

The appointment gives the network a founder-retailer pairing as it seeks to widen its reach across UK and international retail technology circles.

By Sofiah Nichole Salivio • 4 min read • Last week
O2 extends USA roaming for England fans in tournament
Mobile data

O2 extends USA roaming for England fans in tournament

Eligible England supporters in the US can now avoid daily roaming fees on O2 during the rest of the tournament, with credits back to 20 July.

By Sofiah Nichole Salivio • 3 min read • This month
Genesys names new partner chiefs to expand AI push
Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • This month
Hello Clever appoints Justin Grooms to drive expansion
Data Analytics

Hello Clever appoints Justin Grooms to drive expansion

Expansion into the US payments market gets a seasoned operator as Hello Clever looks to scale real-time transaction products beyond Australia.

By Joseph Gabriel Lagonsin • 4 min read • This month
Kwik Trip adds AI loyalty campaigns with Eagle Eye
Data Protection

Kwik Trip adds AI loyalty campaigns with Eagle Eye

The rollout gives 5.25 million shoppers tailored offers and gives brands clearer proof of sales impact, as convenience retail shifts to AI targeting.

By Joseph Gabriel Lagonsin • 4 min read • This month
Nasuni wins sixth NorthFace award, tops G2 reports
Software-as-a-Service

Nasuni wins sixth NorthFace award, tops G2 reports

Audited feedback has lifted Nasuni's customer-service standing, with a 98% CSAT score and top G2 placements across 15 categories.

By Sofiah Nichole Salivio • 4 min read • This month

Stories from Other Regions

Customer Loyalty stories

UK shoppers back personalisation but resist AI data
Data Protection

UK shoppers back personalisation but resist AI data

A survey of 2,000 consumers shows UK retailers face a trust gap, with 43% unwilling to share browsing data or AI histories.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Amazon Australia launches seven-day Prime Day sale
eCommerce

Amazon Australia launches seven-day Prime Day sale

Australian shoppers facing tighter budgets are being drawn to Amazon's biggest annual discount event, which covers hundreds of thousands of items.

By Joseph Gabriel Lagonsin • 4 min read • This month
EQB completes PC Financial deal & adds board chiefs
Payment Technologies

EQB completes PC Financial deal & adds board chiefs

The enlarged lender now serves nearly 4 million Canadians, while Loblaw becomes a much larger EQB shareholder after the PC Financial takeover.

By Karen Joy Bacudo • 4 min read • This month
Hyundai Card sees strong teen uptake for Apple Pay cards
Fintech

Hyundai Card sees strong teen uptake for Apple Pay cards

Younger consumers drove almost seven in 10 sign-ups for Hyundai Card's Apple Pay rewards debit and hybrid cards within 50 days.

By Sofiah Nichole Salivio • 4 min read • This month
Superloop launches broadband PriceLock for customers
Network Infrastructure

Superloop launches broadband PriceLock for customers

Households may get relief from broadband bill rises as eligible Superloop users can fix plan prices and speeds for two years for AUD $25.

By Mark Tarre • 4 min read • This month
Australians research more before buying as costs bite
Data Privacy

Australians research more before buying as costs bite

Rising living costs are pushing 71% of online shoppers to compare more options and cross-check purchases across more channels before buying.

By Mark Tarre • 5 min read • This month
Zoho doubles Adelaide headcount as growth shifts regional
Software-as-a-Service

Zoho doubles Adelaide headcount as growth shifts regional

Adelaide is now the centre of Zoho's Australian operations, after the software group doubled local staff as revenue and customers climbed.

By Sean Mitchell • 4 min read • This month