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Customer Journey Stories - Page 28

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Defining effective service level indicators and objectives
Data Analytics

Defining effective service level indicators and objectives

The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.

By Peter Marelas • 2 min read • Tue, 3rd Oct 2023
The power behind personalised customer journeys
Data Analytics

The power behind personalised customer journeys

Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.

By Imee Dequito • 5 min read • Mon, 4th Sep 2023
Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Customer Experience

Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach

The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.

By Zoltan Losteiner • 5 min read • Mon, 28th Aug 2023
Verint introduces its enterprise experience management solution
Data Analytics

Verint introduces its enterprise experience management solution

Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.

By Gaurav Sharma • 3 min read • Sat, 17th Jun 2023
Adobe unveils innovations across Adobe Experience Cloud
Enterprise Content Management

Adobe unveils innovations across Adobe Experience Cloud

Adobe announces the availability of Adobe Product Analytics for enterprise customers and significant enhancements to several other Adobe products.

By Gaurav Sharma • 4 min read • Sat, 10th Jun 2023
Manhattan, Google, Zebra benchmark unified commerce retail
Public Cloud

Manhattan, Google, Zebra benchmark unified commerce retail

Analysis of real purchases and returns across digital and physical journeys finds unified commerce leaders outperform competitors by as much as 6X in revenues.

By Gaurav Sharma • 4 min read • Thu, 23rd Mar 2023
Video: 10 Minute IT Jams - An update from n3 Hub
Data Analytics

Video: 10 Minute IT Jams - An update from n3 Hub

Damian Williams, CTO at n3 Hub, joins us today to tell us more about the company and some of the issues its customers should know about.

By Zach Thompson • 5 min read • Mon, 13th Mar 2023
NICE named a leader in Quadrant Knowledge's 2022 CJA report
Unified Communications

NICE named a leader in Quadrant Knowledge's 2022 CJA report

NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.

By Gaurav Sharma • 3 min read • Wed, 22nd Feb 2023
Cyara Expands Executive Team to Drive Growth
Customer Experience

Cyara Expands Executive Team to Drive Growth

Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.

By Sean Mitchell • 2 min read • Thu, 16th Feb 2023
Genesys appoints Olivier Jouve as new Chief Product Officer
Unified Communications

Genesys appoints Olivier Jouve as new Chief Product Officer

Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.

By Zach Thompson • 2 min read • Fri, 9th Dec 2022
monday.com appoints Yoni Osherov as Chief Revenue Officer
Unified Communications

monday.com appoints Yoni Osherov as Chief Revenue Officer

monday.com appoints Yoni Osherov as their first ever Chief Revenue Officer to oversee customer journey, drive growth and enhance collaboration.

By Mitchell Hageman • 2 min read • Fri, 25th Nov 2022
Rocketship growth trajectory sees appointment at ExtraHop
Customer Experience

Rocketship growth trajectory sees appointment at ExtraHop

ExtraHop appoints Chris Scanlan as President and CCO to lead global sales and revenue strategy as the company looks to take the top spot for NDR.

By Mitchell Hageman • 2 min read • Fri, 18th Nov 2022
Antavo appoints Caleb Gamble as Sales Director APAC
Data Analytics

Antavo appoints Caleb Gamble as Sales Director APAC

Antavo expands to APAC, with Caleb Gamble leading growth. Exciting opportunities to add more value to customer experience through personalised interactions.

By Zach Thompson • 1 min read • Fri, 11th Nov 2022
Optimizely and Orchard partner to scale marketing experimentation
Customer Relationship Management

Optimizely and Orchard partner to scale marketing experimentation

Optimizely has announced a partnership with Orchard to help marketers and organisations scale experimentation through a mix of strategy and platform.

By Catherine Knowles • 3 min read • Tue, 13th Sep 2022

Stories from Other Regions

Customer Journey stories

Espria and Five9 to provide cloud contact centre solutions
Unified Communications

Espria and Five9 to provide cloud contact centre solutions

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

By Gaurav Sharma • 3 min read • Wed, 22nd Mar 2023
Retailers must change how they manage customer experience or risk getting left on the shelf
Customer Experience

Retailers must change how they manage customer experience or risk getting left on the shelf

Online retail isn't just about marketing products effectively. Customer experience is just as crucial to success.

By Kam Zulawski • 5 min read • Thu, 2nd Mar 2023
Calabrio appoints Jim Davies as Chief Experience Officer
Customer Experience

Calabrio appoints Jim Davies as Chief Experience Officer

Former Gartner analyst Jim Davies becomes Calabrio's Chief Experience Officer, prioritizing customer-first contact center strategies and VoC insights.

By Zach Thompson • 2 min read • Fri, 11th Nov 2022