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Customer Interactions Stories - Page 4

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Customer Interactions stories

Australia, NZ retail workers voice need for security technologies to feel safe
Motorola Solutions

Australia, NZ retail workers voice need for security technologies to feel safe

Ahead of the holiday shopping rush, a report reveals one in three retail workers in Australia and New Zealand feel unsafe due to rising crime and understaffing.

By Melania Watson • 4 min read • Wed, 13th Nov 2024
Zendesk unveils AI suite to enhance customer service efficiency
Data Analytics

Zendesk unveils AI suite to enhance customer service efficiency

Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024
Mitel unveils AI-powered communication analysis solution
Customer Experience

Mitel unveils AI-powered communication analysis solution

Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024
Zendesk unveils AI-powered tools to enhance customer service
Data Analytics

Zendesk unveils AI-powered tools to enhance customer service

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
Dodo partners with Gentrack for advanced billing system
Unified Communications

Dodo partners with Gentrack for advanced billing system

Vocus Group partners with Gentrack to launch a modern billing system for Dodo Power & Gas, enhancing operational efficiency in the Australian energy sector.

By Sean Mitchell • 2 min read • Mon, 7th Oct 2024
Zendesk introduces outcome-based pricing for AI solutions
Customer Experience

Zendesk introduces outcome-based pricing for AI solutions

Zendesk pioneers Outcome-Based Pricing for AI agents, letting businesses pay only for fully resolved issues, aligning costs directly with value delivered.

By Catherine Knowles • 3 min read • Thu, 26th Sep 2024
Australian firms' high costs & AI lag spark HubSpot update
Customer Experience

Australian firms' high costs & AI lag spark HubSpot update

New HubSpot research reveals rising costs and AI lag as top challenges for Australian businesses, prompting platform updates to bolster efficiency and customer engagement.

By Kaleah Salmon • 3 min read • Wed, 25th Sep 2024
HubSpot study shows rising costs as key issue for Aussie firms
Customer Experience

HubSpot study shows rising costs as key issue for Aussie firms

A HubSpot study reveals 40% of Australian firms cite rising costs as their main challenge, alongside data security and intense competition, complicating operations and growth.

By Shannon Williams • 3 min read • Tue, 24th Sep 2024
Salesforce unveils AI-driven Data Cloud innovations to boost CX
Firewalls

Salesforce unveils AI-driven Data Cloud innovations to boost CX

Salesforce introduces major Data Cloud innovations enhancing AI-driven customer experiences, unifying data, and launching Datablazers Community for real-time insights.

By Sean Mitchell • 4 min read • Wed, 18th Sep 2024
Study finds tech connectivity drives leadership in business
Supply Chain

Study finds tech connectivity drives leadership in business

TeamViewer's latest research reveals that 33% of businesses with top-tier tech connectivity report industry-leading financial performance, compared to 16% with good connectivity.

By Melania Watson • 4 min read • Thu, 12th Sep 2024
NICE Enlighten Copilot wins Best AI-based Solution award
Unified Communications

NICE Enlighten Copilot wins Best AI-based Solution award

NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.

By Imee Dequito • 2 min read • Fri, 30th Aug 2024
Survey shows gaps in business' efforts to enhance CX
Customer Relationship Management

Survey shows gaps in business' efforts to enhance CX

Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.

By Shannon Williams • 3 min read • Wed, 7th Aug 2024
Forrester forecasts 4% rise in Australian tech spending for 2024
Agricultural Technology

Forrester forecasts 4% rise in Australian tech spending for 2024

Australia's tech spending is set to rise by 4% in 2024 despite formidable economic headwinds, according to Forrester's latest forecast.

By Kaleah Salmon • 2 min read • Thu, 1st Aug 2024

Stories from Other Regions

Customer Interactions stories

Cloudinteract expands to US, hires senior execs for growth
Hyperscale

Cloudinteract expands to US, hires senior execs for growth

CloudInteract expands its senior team amid UK growth and US expansion, targeting GBP £5M revenue by March 2026 and doubling its headcount.

By Imee Dequito • 3 min read • Tue, 17th Sep 2024
UK businesses lag in cybersecurity & tech connectivity
EduTech

UK businesses lag in cybersecurity & tech connectivity

Only 25% businesses in the United Kingdom see themselves as cybersecurity leaders, placing the UK last among surveyed countries.

By Shannon Williams • 3 min read • Thu, 12th Sep 2024
Australian retailers urged to adopt new strategies amidst crisis
Gaming

Australian retailers urged to adopt new strategies amidst crisis

As Australia grapples with a cost of living crisis, Convincely CEO Pratik Doshi urges retailers to employ innovative tactics to draw in and retain customers.

By Kaleah Salmon • 3 min read • Fri, 16th Aug 2024
Yellow.ai launches Analyze to revolutionise customer service
Artificial Intelligence

Yellow.ai launches Analyze to revolutionise customer service

Yellow.ai has unveiled Analyze, a cutting-edge LLM-powered solution aimed at enhancing customer service by providing deeper insights into bot interactions.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024
Lion Parcel partners with Salesforce to boost AI-driven service
Digital Transformation

Lion Parcel partners with Salesforce to boost AI-driven service

Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.

By Melania Watson • 3 min read • Tue, 16th Jul 2024