ChannelLife India - Industry insider news for technology resellers
India

Customer Interactions Stories - Page 3

Global Stories

Customer Interactions stories

Survey finds trust, safety & security key for CX in 2025
Digital Transformation

Survey finds trust, safety & security key for CX in 2025

A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.

By Shannon Williams • 4 min read • Mon, 5th May 2025
OneShot.ai unveils Execution OS to unite AI & human sales teams
Software-as-a-Service

OneShot.ai unveils Execution OS to unite AI & human sales teams

OneShot.ai has launched Execution OS, a platform combining AI with human expertise to improve sales and marketing go-to-market strategies.

By Jed Nykolle Harme • 4 min read • Wed, 23rd Apr 2025
Genesys Cloud AI drives a rise in annual revenue in 2025
Unified Communications

Genesys Cloud AI drives a rise in annual revenue in 2025

Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.

By Shannon Williams • 3 min read • Wed, 9th Apr 2025
Talkdesk launches AI-driven tool to enhance knowledge bases
Generative AI

Talkdesk launches AI-driven tool to enhance knowledge bases

Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.

By Catherine Knowles • 2 min read • Fri, 28th Mar 2025
Contact centres face challenges with AI in customer care
Unified Communications

Contact centres face challenges with AI in customer care

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

By Sean Mitchell • 3 min read • Wed, 26th Mar 2025
Talkdesk launches AI agents for advanced voice self-service
Customer Relationship Management

Talkdesk launches AI agents for advanced voice self-service

Talkdesk has launched a new AI solution aimed at transforming customer self-service with voice-powered agents, promising human-like interactions and 24/7 support.

By Catherine Knowles • 2 min read • Fri, 21st Mar 2025
Adobe & AWS join forces to enhance digital marketing
Hyperscale

Adobe & AWS join forces to enhance digital marketing

Adobe has announced a significant partnership with Amazon Web Services, aiming to enhance marketing and creative capabilities for businesses through advanced cloud integrations.

By Melvin Hipolito • 3 min read • Wed, 19th Mar 2025
Qualtrics unveils autonomous AI agents for better CX & EX
Customer Experience

Qualtrics unveils autonomous AI agents for better CX & EX

Qualtrics has launched its innovative Experience Agents, set to revolutionise customer and employee interactions with immediate, personalised responses.

By Melania Watson • 3 min read • Tue, 18th Mar 2025
Pega unveils AI tool for enhanced customer engagement
Customer Experience

Pega unveils AI tool for enhanced customer engagement

Gartner's research reveals that almost a third of organisations struggle with customer journey mapping, prompting Pega to unveil its GenAI-powered blueprint.

By Sean Mitchell • 3 min read • Wed, 26th Feb 2025
NICE CXone platform sees 80% increase in interactions
Unified Communications

NICE CXone platform sees 80% increase in interactions

NICE's CXone MPower platform saw an 80% rise in automated customer interactions over Black Friday and Cyber Monday, reflecting a growing reliance on automation.

By Imee Dequito • 2 min read • Thu, 5th Dec 2024

Stories from Other Regions

Customer Interactions stories

Creating a lead generation flywheel with AI and data at the core
Customer Relationship Management

Creating a lead generation flywheel with AI and data at the core

AI-driven lead qualification is transforming sales, enabling brands like Driva to boost conversion rates by 5% and streamline customer interactions.

By Twilio • 5 min read • Fri, 4th Apr 2025
Sinch wins Adobe partner award for third consecutive year
Customer Experience

Sinch wins Adobe partner award for third consecutive year

Sinch has been awarded the Adobe Digital Experience Unified Customer Experience Technology Partner of the Year for 2025, its third consecutive win in this category.

By Sean Mitchell • 3 min read • Wed, 19th Mar 2025
How to prevent brand erosion by your accounts team
Data Analytics

How to prevent brand erosion by your accounts team

Effective accounts management not only collects debts but solidifies your brand's reputation, turning payment struggles into loyalty-building experiences.

By Mark Devlin • 6 min read • Fri, 31st Jan 2025
New tool boosts eCommerce personalisation strategies
Customer Experience

New tool boosts eCommerce personalisation strategies

SALESmanago has launched its Recommendation Architect tool, enabling marketers to personalise product suggestions, enhancing engagement and boosting revenue growth.

By Kaleah Salmon • 2 min read • Wed, 22nd Jan 2025
Respond.io & TikTok launch AI tool for SME growth
Customer Experience

Respond.io & TikTok launch AI tool for SME growth

Respond.io and TikTok have launched an AI-driven tool aimed at enhancing customer interactions for SMEs, targeting the USD $4.1 trillion financing gap.

By Kaleah Salmon • 2 min read • Tue, 14th Jan 2025
Great Southern Bank enhances service with CXone Mpower
Unified Communications

Great Southern Bank enhances service with CXone Mpower

Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.

By Sean Mitchell • 2 min read • Wed, 4th Dec 2024
Twilio unveils Linked Audiences integration for Redshift
Hyperscale

Twilio unveils Linked Audiences integration for Redshift

Twilio has launched a public beta of Linked Audiences, enhancing personalised marketing capabilities for Amazon Redshift users, boosting engagement strategies.

By Melania Watson • 3 min read • Tue, 3rd Dec 2024
Luzmo launches AI-powered analytics platform Luzmo IQ
Data Analytics

Luzmo launches AI-powered analytics platform Luzmo IQ

Luzmo has unveiled Luzmo IQ, a new platform designed to embed AI-driven analytics into applications, enhancing user data interaction and decision-making.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024