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Customer Feedback stories

Symbio launches AI-based Scam Shield to tackle scam calls
Data Analytics

Symbio launches AI-based Scam Shield to tackle scam calls

Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.

By Catherine Knowles • 2 min read • Thu, 17th Oct 2024
Amplitude report reveals top products with 200% growth
DevOps

Amplitude report reveals top products with 200% growth

Amplitude's 2024 Next Hottest Products Report reveals five leading products boasting over 200% growth through effective customer engagement strategies.

By Sean Mitchell • 3 min read • Fri, 11th Oct 2024
Pure Storage named leader in Gartner Magic Quadrant 2024
Storage

Pure Storage named leader in Gartner Magic Quadrant 2024

Pure Storage has been named a Leader in the 2024 Gartner Magic Quadrant for Primary Storage Platforms, achieving this accolade for the eleventh year running.

By Sean Mitchell • 4 min read • Tue, 24th Sep 2024
Microsoft boosts AI collaboration with Wave 2 of 365 Copilot
Unified Communications

Microsoft boosts AI collaboration with Wave 2 of 365 Copilot

Microsoft unveils Wave 2 of Microsoft 365 Copilot, featuring Copilot Pages, Python in Excel, and automated agents to boost productivity and collaboration.

By Kaleah Salmon • 3 min read • Wed, 18th Sep 2024
Enzoic boosts Active Directory security with new features
Customer Experience

Enzoic boosts Active Directory security with new features

Enzoic's updated Active Directory tool bolsters password security and eases IT workloads with continuous monitoring, detailed insights, and enhanced permissions.

By Catherine Knowles • 3 min read • Fri, 23rd Aug 2024
LogicMonitor named Visionary in Gartner Magic Quadrant 2024
Customer Experience

LogicMonitor named Visionary in Gartner Magic Quadrant 2024

LogicMonitor has been named a Visionary in the 2024 Gartner Magic Quadrant for Observability Platforms, highlighting its strides in innovation and hybrid observability solutions.

By Imee Dequito • 3 min read • Fri, 16th Aug 2024
Dynatrace named leader in 2024 Gartner Magic Quadrant
Customer Experience

Dynatrace named leader in 2024 Gartner Magic Quadrant

Dynatrace has been named a Leader in Gartner's 2024 Magic Quadrant for Observability Platforms, ranking highest for both Vision and Execution among 17 vendors.

By Imee Dequito • 2 min read • Thu, 15th Aug 2024
CI&T honoured in 2024 Gartner Peer Insights for software services
Digital Transformation

CI&T honoured in 2024 Gartner Peer Insights for software services

CI&T has been lauded in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services, achieving a 4.8/5 rating and 100% recommendation rate.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024
Report reveals extensive use of AI in product research
Customer Experience

Report reveals extensive use of AI in product research

A joint report by Survicate and Amplitude shows 65.2% of product professionals using AI in research, despite 39.7% concerned over data quality.

By Shannon Williams • 2 min read • Mon, 5th Aug 2024
Radware unveils EPIC-AI: A move to boost cybersecurity
Firewalls

Radware unveils EPIC-AI: A move to boost cybersecurity

Radware has unveiled EPIC-AI, a pioneering AI-driven security system, enhancing real-time threat detection, mitigation, and automated protection.

By Melania Watson • 3 min read • Fri, 2nd Aug 2024
InMoment integrates generative AI for better customer insights
Unified Communications

InMoment integrates generative AI for better customer insights

InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.

By Kaleah Salmon • 3 min read • Thu, 27th Jun 2024
Medallia named strong performer in Forrester Wave report
Customer Experience

Medallia named strong performer in Forrester Wave report

Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.

By Shannon Williams • 2 min read • Tue, 25th Jun 2024
Kentico celebrates 20 years of innovation & digital growth
Digital Transformation

Kentico celebrates 20 years of innovation & digital growth

Kentico marks its 20th anniversary, celebrating two decades of innovation from a bachelor thesis to a global expert in digital experience platforms.

By Kaleah Salmon • 3 min read • Tue, 25th Jun 2024
Alchemer launches AI-driven tool for real-time CX feedback analysis
Data Analytics

Alchemer launches AI-driven tool for real-time CX feedback analysis

Alchemer has launched Alchemer Pulse, an AI-powered tool for rapid analysis of customer feedback, transforming unstructured data into clear, actionable insights.

By Kaleah Salmon • 3 min read • Wed, 19th Jun 2024
Keepit earns third consecutive Customer Top Rated Award
Disaster Recovery

Keepit earns third consecutive Customer Top Rated Award

Keepit wins its third consecutive Customer Top Rated Award from TrustRadius for excellence in SaaS Backup, Data Loss Prevention, Disaster Recovery, and Enterprise Backup.

By Sean Mitchell • 2 min read • Thu, 16th May 2024

Stories from Other Regions

Customer Feedback stories

Exclusive: Pronto Software CEO on AI innovations, growth
Data Analytics

Exclusive: Pronto Software CEO on AI innovations, growth

Pronto Software is set for significant growth, driven by AI innovations and a strong commitment to customer satisfaction, says CEO Chad Gates.

By Melania Watson • 6 min read • Fri, 11th Oct 2024
Exclusive: How Partners Life is simplifying the journey to life insurance
EduTech

Exclusive: How Partners Life is simplifying the journey to life insurance

Tim von Dadelszen at Partners Life is simplifying life insurance via digital innovation, making it more accessible for customers through the new Evince platform.

By Melania Watson • 5 min read • Tue, 1st Oct 2024
Nuix unveils Cognitive AI for Discover platform enhancements
Customer Experience

Nuix unveils Cognitive AI for Discover platform enhancements

Nuix has launched Cognitive AI to boost its Discover platform's efficiency in document review, promising enhanced speed, accuracy, and cost savings.

By Kaleah Salmon • 3 min read • Fri, 6th Sep 2024