Customer Feedback stories

Nuix has launched Cognitive AI to boost its Discover platform's efficiency in document review, promising enhanced speed, accuracy, and cost savings.

Enzoic's updated Active Directory tool bolsters password security and eases IT workloads with continuous monitoring, detailed insights, and enhanced permissions.

LogicMonitor has been named a Visionary in the 2024 Gartner Magic Quadrant for Observability Platforms, highlighting its strides in innovation and hybrid observability solutions.

Dynatrace has been named a Leader in Gartner's 2024 Magic Quadrant for Observability Platforms, ranking highest for both Vision and Execution among 17 vendors.

CI&T has been lauded in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services, achieving a 4.8/5 rating and 100% recommendation rate.

A joint report by Survicate and Amplitude shows 65.2% of product professionals using AI in research, despite 39.7% concerned over data quality.

Radware has unveiled EPIC-AI, a pioneering AI-driven security system, enhancing real-time threat detection, mitigation, and automated protection.

InMoment integrates generative AI into its Conversational Intelligence, enhancing customer experience analytics by merging various feedback sources like contact centres, surveys, and social media.

Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.

Kentico marks its 20th anniversary, celebrating two decades of innovation from a bachelor thesis to a global expert in digital experience platforms.

Alchemer has launched Alchemer Pulse, an AI-powered tool for rapid analysis of customer feedback, transforming unstructured data into clear, actionable insights.

Keepit wins its third consecutive Customer Top Rated Award from TrustRadius for excellence in SaaS Backup, Data Loss Prevention, Disaster Recovery, and Enterprise Backup.

Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.

Joao Silva, a seasoned British tech executive, has been named Vice President of EMEA and Latin America operations for Pure Storage, set to drive growth after the firm's notable Q4 performance.

Keeper Security bolsters its cybersecurity platform with enhanced user interface, launches new, user-friendly onboarding experience guided by a Quick Start Checklist.

Zeda.io revolutionises customer insights with the release of their AI-driven Insights 2.0, aimed at transforming product management by harnessing customer feedback for revenue-focused product strategies.

Sysdig was lauded as a 'Strong Performer' in the Gartner Peer Insights Voice of Customer for Cloud Security Posture Management Tools, earning top ratings based on customer feedback.

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.