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Customer engagement stories

Temenos report says five trends will reshape banking
Software-as-a-Service

Temenos report says five trends will reshape banking

Banks that fail to modernise core systems may struggle to scale AI, cloud services and new payment rails, Temenos and Bain warn.

By Shannon Williams • 4 min read • Thu, 23rd Apr 2026
SAP & Google Cloud launch multi-agent marketing AI
Data Analytics

SAP & Google Cloud launch multi-agent marketing AI

Joint customers could cut campaign overhead as SAP and Google Cloud tie customer data and AI agents across platforms, with rollout due in 2026.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
Cognizant & Google Cloud launch AI retail contact centre
Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Retailers are being pitched AI tools that can cut routine contact volumes while improving speed and continuity across channels for shoppers.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
Ant International upgrades Alipay+ with privacy tech
Data Protection

Ant International upgrades Alipay+ with privacy tech

Encrypted processing will let partners handle cross-border payments while keeping customer data private, as Alipay+ is used by 1.8 billion accounts.

By Karen Joy Bacudo • 4 min read • Thu, 23rd Apr 2026
Saviynt names Tim Wedande APJ Field Chief Technology Officer
Software-as-a-Service

Saviynt names Tim Wedande APJ Field Chief Technology Officer

The hire strengthens Saviynt's regional push as APJ enterprises step up identity security spending to manage cloud and hybrid work risks.

By Mark Tarre • 3 min read • Thu, 23rd Apr 2026
Exclusive: Adobe ANZ chief on AI adoption trends
Digital Transformation

Exclusive: Adobe ANZ chief on AI adoption trends

AI is increasingly moving into live use across Australia and New Zealand, as regulated sectors test deployments while CEOs chase productivity gains.

By Sean Mitchell • 5 min read • Thu, 23rd Apr 2026
SAP & Google Cloud expand AI partnership for marketers
Customer Experience

SAP & Google Cloud expand AI partnership for marketers

Marketers could soon cut manual campaign work as SAP and Google Cloud link customer data and AI agents across both platforms.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
Adobe launches CX Enterprise for AI marketing workflows
Digital Transformation

Adobe launches CX Enterprise for AI marketing workflows

Marketing teams can now link Adobe tools with outside AI services under a governed system aimed at auditable customer experience workflows.

By Sean Mitchell • 4 min read • Wed, 22nd Apr 2026
Adobe names winners of 2026 Experience Maker Awards
Digital Transformation

Adobe names winners of 2026 Experience Maker Awards

Customer engagement gains, including a USD $1 billion revenue impact at Lenovo, topped Adobe’s 2026 Experience Maker Awards shortlist.

By Sean Mitchell • 4 min read • Wed, 22nd Apr 2026
Cohesity appoints Nigel Lee to lead APJ technical sales
Storage

Cohesity appoints Nigel Lee to lead APJ technical sales

The appointment signals Cohesity's sharper push in Asia Pacific and Japan as firms face rising cyber threats, compliance demands and data scrutiny.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 21st Apr 2026
Adobe launches AI brand visibility tools for businesses
Fintech

Adobe launches AI brand visibility tools for businesses

Businesses must now manage how AI systems interpret their brands, as Adobe sees discovery traffic from chat tools and browsers rising fast.

By Sean Mitchell • 4 min read • Tue, 21st Apr 2026
Adobe launches CX Enterprise to unify AI customer workflows
Digital Transformation

Adobe launches CX Enterprise to unify AI customer workflows

Brands could gain a single governed layer for AI customer work, as Adobe links agents with partner tools across the full lifecycle.

By Sean Mitchell • 4 min read • Tue, 21st Apr 2026

Stories from Other Regions

Customer engagement stories

Nestlé & Lazada trial AI shopping tools in Southeast Asia
Customer Experience

Nestlé & Lazada trial AI shopping tools in Southeast Asia

Shoppers in three Southeast Asian markets will get AI product help and photo-based prompts as Nestlé and Lazada test conversational buying tools.

By Mark Tarre • 3 min read • Fri, 24th Apr 2026
Adobe says AI retail traffic surges as readability lags
Data Analytics

Adobe says AI retail traffic surges as readability lags

Shoppers using AI tools are increasingly valuable to retailers, even as Adobe finds product pages still lag in machine readability.

By Sean Mitchell • 4 min read • Fri, 24th Apr 2026
Citi launches AI wealth assistant Citi Sky with Google
Digital Transformation

Citi launches AI wealth assistant Citi Sky with Google

The rollout puts generative AI in front of Citigold clients as banks race to show it can aid investors without sidelining advisers.

By Karen Joy Bacudo • 4 min read • Fri, 24th Apr 2026
Braze launches AI tools for marketers & European hosting
Customer Relationship Management

Braze launches AI tools for marketers & European hosting

Marketers can now automate campaigns and keep customer data in Europe as Braze rolls out AI agents, creative tools and regional hosting.

By Shannon Williams • 5 min read • Thu, 23rd Apr 2026
8x8 launches retail nationwide for shared store devices
Unified Communications

8x8 launches retail nationwide for shared store devices

Retailers could cut missed calls and IT overhead as shared devices let the nearest shop-floor worker answer across shifts.

By Sofiah Nichole Salivio • 4 min read • Wed, 22nd Apr 2026
Treasure AI launches agentic platform for marketers
Customer Relationship Management

Treasure AI launches agentic platform for marketers

Marketers could cut manual campaign work as the new platform uses customer data and AI agents to trigger actions across channels in real time.

By Sofiah Nichole Salivio • 4 min read • Tue, 21st Apr 2026