Customer engagement stories - Page 18

Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.

A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.

The company says with more businesses providing Wi-Fi to customers and guests, it’s essential to have adequate troubleshooting capabilities.

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.

Hills harnesses Cognizant's prowess for sweeping digital overhaul, aiming to sharpen customer engagement and streamline operations.

Pitney Bowes and Tech Mahindra have teamed up to target ‘untapped opportunities’ in location analytics and customer engagement solutions locally.

As resellers grapple with a painful change in business models, Gartner's Neil McMurchy offers some insight on the way forward.

Hewlett Packard Enterprise and its partners headed to Uluru for its 2016 Sales Academy for partners, with training and plenty of fun to be had.

Intractive Intelligence's new channel boss, Shayne Taylor, will be pushing the partner opportunities of PureCloud Engage.

As Dell celebrates its 20th year in New Zealand, Kiwi boss James Arnold reminisces about the Dell of old – and the new model going forward.

NZ's CodeBlue clinches HP Storage Partner award for the second year, praised for resilient SAN solutions in the mid-market.

Digital is becoming an increasingly important and strategic element of business but it is yet to be fully embraced or understood.

Juniper Networks has hired former Polycom executive Hansjoerg Wagner as new senior vice president for the Asia-Pacific region, based in Singapore.

In a strategic double move, Cisco appoints Ken Boal as ANZ MD and Richard Kitts as VP of Services for APJC, both effective immediately.

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

Midas InfoMedia, a Wellington-based company, achieved 1077% growth in Deloitte's APAC Technology Fast 500, ranking 4th in NZ's IT sector.

Zendesk’s customer engagement strategy includes buying clients drinks, a tactic that aligns with their recent milestone of surpassing 10,000 clients.

The necessity of CRM applications within lines companies has quickly become a reality, explains Aaron Baker, Marketing Manager, Gentrack.

Consistent communication with clients every 90 days via telephone marketing can boost sales and maintain vital business relationships, experts say.

Revolutionary Customer Radar technology promises real-time insight into customers’ thoughts, elevating service and business strategies.