Customer engagement stories
Square introduces self-serve kiosk for hospitality businesses
6 days ago
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martech
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cx
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payment technologies
Amid staffing woes, Square debuts Square Kiosk to boost hospitality businesses' efficiency with seamless self-serve ordering, enhancing customer experiences.
Kudosity names Mitch Powell Director for Asia amid expansion
6 days ago
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cx
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martech
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sales
Kudosity appoints Mitch Powell as Director for Asia, aligning with the global launch of its unified platform, aiming at robust expansion in Asia from its Singapore base.
Manhattan Associates unveils AI innovations at Melbourne event
Last week
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cx
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martech
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supply chain systems
Cutting-edge innovations in supply chain planning and generative AI were showcased at Manhattan Exchange in Melbourne, drawing over 200 industry reps.
Newgen Software debuts NewgenONE Marvin APEX Edition
Last week
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digital transformation
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cx
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martech
Newgen Software has launched NewgenONE Marvin APEX Edition, a GenAI-assisted low-code platform that promises to slash development time by 40% and enhance customer engagement by 30%.
Reboxed launches ReboxedOS to boost circular economy efforts
Last month
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martech
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cx
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cleantech
Reboxed unveils ReboxedOS, a platform aiding brands and retailers in embracing circular economy practices through advanced recommerce solutions and sustainability tools.
SleekFlow secures USD $7 million in Series A+ funding round
Last month
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cx
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martech
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ai
SleekFlow secures USD $7 million in Series A+ funding led by Atinum Investment, pushing its total to USD $15 million to fuel global expansion and AI advancements.
Apromore appoints Brandee Sanders as new chief marketing officer
Last month
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saas
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data analytics
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cx
Apromore names Brandee Sanders as new CMO, underscoring its commitment to growth and innovation in the AI and process mining space.
Exclusive: How Verint's customer experience is thriving with Open AI
Last month
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uc
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cx
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martech
Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.
Interactive appoints Alex Coates as new CEO from 2025
Last month
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martech
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cx
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interactive
Alex Coates has been appointed CEO of Interactive, effective 28 January 2025, set to steer the firm's growth in Cloud, Cyber, and Systems sectors.
Are you maximising Customer Lifetime Value (CLV) with your loyalty program?
Last month
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data analytics
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cx
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martech
Are you fully leveraging Customer Lifetime Value in your loyalty program? With advances in AI and data analytics, companies like Wendy’s and Pret A Manger are seeing transformative results.
Five9 launches new AI product to elevate customer experiences
Last month
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martech
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cx
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ai
Five9 unveils AI Knowledge, the latest in its Genius AI Suite, designed to enhance customer experiences using Generative AI and comprehensive data insights.
Kudosity announces strategic partnerships with Ortto & MoEngage
Last month
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martech
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cx
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integration
Kudosity partners with Ortto and MoEngage to elevate its SMS platform, promising seamless integration and boosted capabilities for customer communication.
Michael McCarthy appointed CCO of moomoo Australia
Last month
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martech
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cx
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ai
Michael McCarthy, a veteran of the Australian financial markets, has been appointed as the chief commercial officer of online trading platform moomoo Australia.
Adobe launches AI-powered Journey Optimizer for B2B marketing
Last month
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martech
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cx
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ai
Adobe unveils Journey Optimizer B2B Edition, tapping into generative AI to streamline complex B2B sales processes by identifying and personalising journeys for decision makers.
Alcatel-Lucent Enterprise partners with One-Net in Singapore
Last month
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digital transformation
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uc
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cx
Alcatel-Lucent Enterprise partners with One-Net Communications to boost DAC solutions in Singapore, aimed at sectors like hospitality and transport.
Apica's Ascent platform now available on Oracle Cloud Marketplace
Last month
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martech
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cx
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fleet management
Apica's Ascent platform, now available on Oracle Cloud Marketplace, offers OCI customers enhanced data pipeline control with Apica’s Flow and Lake integrations, bolstered by Powered by Oracle Cloud Expertise.
John Lewis enhances retail media capabilities for brands
Thu, 1st Aug 2024
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cx
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martech
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partner programmes
John Lewis introduces new retail media capabilities with Epsilon, empowering brands to craft adverts on johnlewis.com, enhancing customer engagement and sales.
CallTower partners with Tollring to boost call analytics on Teams
Tue, 30th Jul 2024
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uc
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cx
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martech
CallTower collaborates with Tollring to enhance Microsoft Teams with Analytics 365, promising improved call data insights, team performance, and customer engagement.
CFOs & CIOs in ANZ align to optimise tech investments
Thu, 25th Jul 2024
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cx
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martech
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financial systems
A new report reveals CFOs and CIOs in ANZ are tightening collaborations to ensure technology investments deliver tangible business results.
Digital Balance partners with Insider for advanced personalisation
Thu, 25th Jul 2024
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it training
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data analytics
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cx
Digital Balance has partnered with Insider to enhance customer engagement via advanced personalisation, reflecting a growing trend highlighted in recent McKinsey research.