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Conversational AI stories

Apple registers genai subdomain ahead of WWDC AI pitch
Data Protection

Apple registers genai subdomain ahead of WWDC AI pitch

Developers could get a clearer AI roadmap at WWDC, after a newly registered subdomain fuelled speculation about Apple's next software pitch.

By Sean Mitchell • 3 min read • Mon, 25th May 2026
Workday launches AI agents for IT support & travel
Digital Transformation

Workday launches AI agents for IT support & travel

Employees could see fewer helpdesk calls and expense reports as Workday rolls out agents that automate IT support and business travel tasks.

By Sofiah Nichole Salivio • 4 min read • Mon, 25th May 2026
OwlTing launches AI hotel booking engine for agents
Digital Transformation

OwlTing launches AI hotel booking engine for agents

Hotels and booking platforms could gain a new sales channel as OwlTing starts handling AI agent-led reservations, payments and payouts.

By Karen Joy Bacudo • 4 min read • Sat, 23rd May 2026
Google adds Gemini-powered ads to AI search results
Personalisation

Google adds Gemini-powered ads to AI search results

Advertisers stand to gain new placements as Google pushes sponsored content into conversational search and AI-generated shopping advice.

By Sofiah Nichole Salivio • 4 min read • Sat, 23rd May 2026
Miro adds AI agents & integrations for team workspaces
Digital Transformation

Miro adds AI agents & integrations for team workspaces

The new connectors let teams keep AI-generated work visible on a shared canvas, reducing siloed chats and manual rework across apps.

By Sean Mitchell • 5 min read • Fri, 22nd May 2026
Druid AI report finds sector gaps in live agent use
Digital Transformation

Druid AI report finds sector gaps in live agent use

Live AI agents are most often used in narrow front-line tasks, with sector differences exposing gaps in off-hours cover and handovers to staff.

By Sofiah Nichole Salivio • 4 min read • Fri, 22nd May 2026
Google unveils AI search & agent tools at I/O 2026
Personalisation

Google unveils AI search & agent tools at I/O 2026

Search now blends text, images and files as Google rolls out a single AI experience and background agents to over 1 billion users.

By Mark Tarre • 5 min read • Thu, 21st May 2026
Affinda launches conversation tool for document workflows
Digital Transformation

Affinda launches conversation tool for document workflows

The new system could cut document automation setup from months to minutes for firms facing heavy paperwork and limited technical resources.

By Mark Tarre • 4 min read • Thu, 21st May 2026
Mira AI agent launches inside Telegram group chats
Blockchain

Mira AI agent launches inside Telegram group chats

The wider release gives Telegram users a way to use AI in group chats, as Mira passes 2 million users and more than 50,000 groups.

By Sofiah Nichole Salivio • 3 min read • Thu, 21st May 2026
AI to wipe out 49% of customer service jobs by 2030
Data Analytics

AI to wipe out 49% of customer service jobs by 2030

Routine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.

By Sean Mitchell • 3 min read • Wed, 20th May 2026
Google unveils Gemini AI push across Search & apps
Data centers

Google unveils Gemini AI push across Search & apps

Search users will get background AI agents and custom layouts as Google broadens Gemini across its apps, YouTube and Workspace.

By Mark Tarre • 4 min read • Wed, 20th May 2026
Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 20th May 2026
Infobip named Gartner CPaaS leader in 2026 ranking
Software-as-a-Service

Infobip named Gartner CPaaS leader in 2026 ranking

The ranking strengthens Infobip's position with enterprise buyers as CPaaS vendors compete to bundle messaging, voice and AI tools.

By Sean Mitchell • 3 min read • Wed, 20th May 2026
Redis launches Iris platform to fix AI agent context
AIOps

Redis launches Iris platform to fix AI agent context

Production AI agents often fail on stale or fragmented data, and Redis is betting its new Iris platform can fix that runtime gap.

By Sofiah Nichole Salivio • 4 min read • Tue, 19th May 2026
Denodo adds AWS links for agentic AI & data governance
Manufacturing

Denodo adds AWS links for agentic AI & data governance

Poor data quality has been slowing enterprise AI roll-outs, prompting Denodo to link live governed data to AWS agentic tools across multiple services.

By Sean Mitchell • 4 min read • Tue, 19th May 2026
Sinch survey finds 74% of firms rolled back AI agents
Digital Transformation

Sinch survey finds 74% of firms rolled back AI agents

Governance and safety costs are now overtaking development as many firms struggle to keep live customer-facing AI agents reliable and compliant.

By Sean Mitchell • 4 min read • Thu, 14th May 2026

Stories from Other Regions

Conversational AI stories

ChatGPT adds Plaid-linked personal finance preview
Data Protection

ChatGPT adds Plaid-linked personal finance preview

Users can now ask ChatGPT about their own spending and savings after OpenAI added a Plaid-linked finance preview for US Pro subscribers.

By Karen Joy Bacudo • 4 min read • Tue, 19th May 2026
Convai, Probe CX launch AI recruiter for seasonal hiring
Digital Transformation

Convai, Probe CX launch AI recruiter for seasonal hiring

Recruiters in seasonal labour markets could save time as the tool cuts candidate drop-off and speeds up screening for high-volume hiring.

By Sean Mitchell • 4 min read • Mon, 18th May 2026