Conversational AI stories
NVIDIA to host first physical GTC conference in five years
NVIDIA prepares to reignite its flagship GTC 2024 conference at San Jose Convention Center, expecting over 300,000 attendees for the behemoth tech event after an absence of five years.
Redefining profit strategies in Australia: The impact of voice technology
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
Vonage & AWS partner to improve developer solutions & fraud protection
Vonage and Amazon Web Services join forces to expand developer solutions and advance fraud protection, with services including the Vonage Fraud Protection solution on AWS Marketplace.
A new kind of PC is coming: From personal computer to innovation enabler
Generative AI is transforming personal computers (PCs) from mere consumer technology to platforms for innovation, set to revolutionise the way we live and work.
Verint leads in Conversational AI according to Opus Research report
Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.
Generative AI lagging in ANZ brand strategies despite high employee usage
Despite high employee usage, generative AI adoption in Australia and New Zealand brand strategies lags, says Adobe.
Amelia wins Aragon Research Innovation Award for Conversational AI
Amelia bags the prestigious Aragon Research Innovation Award for Conversational AI for the second year running.
Five key discoveries enterprises have made in their AI journeys so far
The more enterprises learn about AI and its practical applications, the more it often leads to a change in the strategic direction and approach to adoption.
Amelia named as leading AI provider in Everest Group AI Top 50
Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.
Melbourne's Andromeda Robotics trials AI companion robot in aged care
Melbourne AI startup Andromeda Robotics partners with aged care provider Allity to trial humanoid companion robot, Abi, powered by Chat GPT-4 AI platform.
AI-driven solutions revolutionising global mental health support
AI enhances global mental health support by aiding diagnoses, early symptom detection, and customised treatment.
Dubber and Alianza elevate cloud communications for CSPs
Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.
Stanley Capital Partners invests in Roboyo: Hyper-Automation
Stanley Capital Partners invests in tech company Roboyo, aiming to enhance the global leader in hyper-automation's growth.
The importance of conversational AI in contact centres
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
Everest Group names Amelia a leader in Conversational AI
Amelia has been recognised as a Leader in Everest Group's Conversational AI Products PEAK Matrix Assessment 2023.
Enhanced customer experience platform with Zoom AI-powered innovations
Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.
Enhanced planning in finance and HR sectors with Workday's new advanced AI
Workday is introducing advanced AI features in its Adaptive Planning tool, aiming to refine decision-making in HR and finance.
Qualtrics full XM Discover suite now available through APAC
Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.
Workday unveils new AI and ML capabilities for enhanced employee productivity
Workday introduces fresh AI and Machine Learning tools, aiming to streamline business functions and boost productivity.
Salesforce launches next gen of its conversational AI assistant
Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work.
Zoom launches generative AI assistant Zoom AI Companion
The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.
Got It’s Agent Copilot to combat AI hallucinations for CX
Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.
61% of customers prefer to speak with chatbots - study
New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.