Consumer Trust stories
Local firms risk losing customers unless their online details, reviews and booking options are clear enough for AI tools to recommend them.
Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.
Banks can keep customers inside their apps as Visa rolls out chat-based spending insights, card controls and account guidance.
Public confidence is lagging behind rapid AI rollout, with consumers demanding stronger governance, security and transparency from companies.
Weak public trust and tighter oversight are pushing Australian and New Zealand firms to add live AI security controls before systems go into production.
More than 15,000 brands are now covered as the marketplace steps up pre-listing checks to curb counterfeit sales and cut complaint times.
Weak data and governance are leaving most UK mid-market AI projects stuck in pilots, despite 91% of firms saying they are ready to scale.
A survey of 2,000 consumers shows UK retailers face a trust gap, with 43% unwilling to share browsing data or AI histories.
Nearly half of Zip's Australian customers now use AI to compare and research purchases, but most still want to make the final call themselves.
While discovery is already mainstream, 45% of Hong Kong shoppers still balk at letting AI complete purchases, the survey found.
Trust remains the main hurdle as nearly two-thirds of UK adults say they are uneasy about AI making purchases for them.
Payment providers risk losing sales as four in ten UK shoppers abandon purchases when security checks delay or fail at checkout.
Users in Hong Kong can now let approved AI agents find Visa card perks and complete purchases at selected merchants under preset spending rules.
Patients could miss vital appointment and medication texts if healthcare providers fail to register before messages are labelled “Unverified”.
The name-checking service is now helping avert scam losses and mistaken payments, with more than 150 million checks completed in its first year.
Most creators now send affiliate traffic to several shops, weakening brands' control over where sales leads are sent and tracked.
Shoppers can now compare environmental performance across more than 25,000 brands after the directory began turning corporate disclosures into simple scores.
Financial institutions across Asia Pacific are being shown how AI agents, digital identity and tokenisation could reshape secure payments in coming years.
Scrutiny of corporate climate claims is sharpened by a new ranking that puts London Metal Exchange ahead of RELX, PageGroup and TradingHub.
Rising living costs are pushing 71% of online shoppers to compare more options and cross-check purchases across more channels before buying.
