Contact Centre-as-a-Service (CCaaS) stories
Tata Communications acquires Commotion stake to boost AI push
Fri, 5th Dec 2025
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uc
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data analytics
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digital transformation
Tata Communications acquires 51% stake in Commotion to enhance AI-driven customer interaction solutions across its global digital platforms.
Talkdesk unveils CXA platform for autonomous AI customer journeys
Thu, 12th Jun 2025
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crm
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uc
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digital transformation
Talkdesk launches CXA platform using autonomous AI agents to streamline and personalise customer journeys, aiming to transform CX across industries.
NICE & ServiceNow partner on AI to unify customer service
Thu, 8th May 2025
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
Genesys named leader in Forrester Wave CCaaS platforms report
Thu, 17th Apr 2025
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uc
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cx
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martech
Genesys leads Forrester's Wave report for Q2 2025 in CCaaS platforms, excelling in AI, innovation, and strategy for customer experience solutions.
Zendesk to acquire Local Measure, boosting AI voice services
Tue, 25th Feb 2025
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uc
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hyperscale
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cx
Zendesk has unveiled plans to acquire Local Measure, an Australian provider of voice solutions, enhancing its AI-powered services by 2025.
NICE recognised as 2024 Gartner Customers' Choice for CCaaS
Tue, 19th Nov 2024
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uc
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cx
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martech
NICE has been recognised as a Customers' Choice in the 2024 Gartner Peer Insights for Contact Center as a Service, marking its second accolade.
NICE recognised as leader in 2024 Gartner Magic Quadrant
Thu, 31st Oct 2024
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uc
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cx
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martech
NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.
Genesys appoints Albert Nel as APAC sales leader
Fri, 18th Oct 2024
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uc
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digital transformation
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hyperscale
Genesys has appointed Albert Nel as Senior Vice President for APAC, bringing over 20 years of tech experience to spearhead sales strategies in the region.
RingCentral secures PAN-India licence for UCaaS & CCaaS
Thu, 17th Oct 2024
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uc
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digital transformation
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cx
RingCentral has acquired a PAN-India licence for its UCaaS and CCaaS offerings, enhancing opportunities for Australian firms in the Indian market.
Gamma acquires Coolwave to boost global voice services presence
Thu, 8th Feb 2024
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uc
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cloud services
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contact centre
Gamma Communications has strategically acquired international SMS and voice services provider, Coolwave Communications, bolstering its global presence and voice services.
Prophecy International & SOFTEL Communications announce strategic AI alliance
Wed, 7th Feb 2024
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uc
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data analytics
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cx
Prophecy International partners with SOFTEL Communications to integrate emite analytics with SOFTEL's AI, significantly enhancing CX.