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Business communications Stories - Page 2

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Business communications stories

Nearly 18% of business emails fail to reach inboxes
Software-as-a-Service

Nearly 18% of business emails fail to reach inboxes

Inbox failures are leaving as much as 20% of email ROI at risk, as senders struggle to measure returns and improve deliverability.

By Shannon Williams • 4 min read • Last month
Orange Business adds deepfake detection to services
Unified Communications

Orange Business adds deepfake detection to services

The move could help firms block synthetic impostors before payments or sensitive data are approved across voice, video and contact centre systems.

By Kaleah Salmon • 4 min read • Last month
Snom launches single-cell DECT systems for smaller sites
Unified Communications

Snom launches single-cell DECT systems for smaller sites

Smaller sites can now add mobile voice coverage without a multi-cell deployment, as the systems support up to eight calls and 10 handsets.

By Sean Mitchell • 3 min read • Mon, 30th Mar 2026
8x8 wins CRN channel honours & nine Palomarr awards
Unified Communications

8x8 wins CRN channel honours & nine Palomarr awards

Partner-led sales for communications tools have been boosted by external recognition for 8x8 across Europe, Australia and nine product categories.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026
Broot.ai adds Vonage voice APIs for in-app CRM calling
Software-as-a-Service

Broot.ai adds Vonage voice APIs for in-app CRM calling

Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Q4 adds digital conferencing to earnings call platform
Unified Communications

Q4 adds digital conferencing to earnings call platform

Q4 has built digital conferencing into its investor relations platform, aiming to streamline and de-risk earnings calls and market events.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026
Abnormal AI rolls out Attune 1.0 to fight AI cyberattacks
Unified Communications

Abnormal AI rolls out Attune 1.0 to fight AI cyberattacks

Abnormal AI launches Attune 1.0, a behavioural model that spots AI-crafted cyberattacks by learning normal workplace communication patterns.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
Red Cactus, Tollring bring AI call summaries to CRM
Customer Relationship Management

Red Cactus, Tollring bring AI call summaries to CRM

Red Cactus and Tollring launch AI-powered call summaries that auto-update customer records across 200+ CRM systems for channel partners.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
Mitel unveils WX framework for unified workforce comms
Unified Communications

Mitel unveils WX framework for unified workforce comms

Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.

By Sofiah Nichole Salivio • 4 min read • Fri, 13th Mar 2026
RingCentral unveils AIR Pro no-code AI contact agents
Unified Communications

RingCentral unveils AIR Pro no-code AI contact agents

RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

By Mark Tarre • 3 min read • Wed, 11th Mar 2026

Stories from Other Regions

Business communications stories

Cox Business launches AI contact centre with RingCentral
Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.

By Catherine Knowles • 3 min read • Last month
NeonNow launches AI customer platform across 170 markets
Software-as-a-Service

NeonNow launches AI customer platform across 170 markets

Partners can now sell voice, messaging and AI-led service tools in 170 markets as the Sydney-founded firm expands overseas.

By Kaleah Salmon • 3 min read • Last month
Infobip Startup Tribe backs UK startups with credits
Customer Experience

Infobip Startup Tribe backs UK startups with credits

UK startups can tap about GBP £45,000 in credits and mentoring as the five-year-old programme helps them avoid building communications systems from scratch.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026
BT says over 3 million UK homes move to digital landlines
Unified Communications

BT says over 3 million UK homes move to digital landlines

More than 3m UK homes have switched to digital landlines as BT warns those ignoring the rollout risk disruption before analogue ends in 2027.

By Sofiah Nichole Salivio • 4 min read • Sat, 21st Mar 2026
UK resellers move from AI talk to practical rollout
Unified Communications

UK resellers move from AI talk to practical rollout

UK resellers shift from AI hype to hands-on deployments as customers demand automation, analytics and compliance in communications.

By Shannon Williams • 4 min read • Thu, 19th Mar 2026
Why 'good enough' voice tools quietly cost businesses
Customer Relationship Management

Why 'good enough' voice tools quietly cost businesses

'Good enough' voice tools quietly drain time, frustrate staff and erode service, as hidden frictions multiply across calls, teams and offices.

By Sofiah Nichole Salivio • 7 min read • Sat, 14th Mar 2026
Tide adds embedded 5G mobile plans for UK small firms
Unified Communications

Tide adds embedded 5G mobile plans for UK small firms

Tide launches embedded 5G mobile plans in its app, giving UK small firms business numbers with unlimited calls, texts and optional data.

By Karen Joy Bacudo • 4 min read • Tue, 10th Mar 2026
NFON & O2 Telefónica hit 100,000 Digital Phone users
Unified Communications

NFON & O2 Telefónica hit 100,000 Digital Phone users

NFON and O2 Telefónica Deutschland pass 100,000 Digital Phone users as they pivot from SMEs to larger enterprises and AI-led services.

By Sofiah Nichole Salivio • 3 min read • Sat, 7th Mar 2026