Cegid earns 'Strong Performer' title in Forrester report

A global report from Forrester has acknowledged Cegid as "A Strong Performer" in the Point-Of-Service Solutions category.

The Forrester Wave: Point-Of-Service Solutions, Q4 2024 report identifies leading providers of point-of-service solutions, including those handling transaction management, omnichannel services, and customer relationship management. Cegid has received recognition for its offerings in these areas.

Forrester's evaluation process involved comprehensive interviews with the customers of the evaluated providers, demonstrations of the solutions, and detailed questionnaires. Providers were assessed based on the strengths of their strategies and the solidity of their offerings.

Cegid earned the highest scores in several criteria. It excelled in Globalisation and Localisation, showing its capability to support customers in 70 countries, meet diverse local requirements, and maintain a cohesive global platform.

Regarding Security and Privacy, Cegid demonstrated robust measures for managing customer data securely and effectively protecting against cyber threats.

Cegid also scored highly for Innovation, integrating artificial intelligence to enhance and optimise the user experience continuously.

The Partner Ecosystem was another area of strength for Cegid. It highlighted its extensive network of solution partners, integrators, and resellers, which facilitate the efficient international deployment and management of its solutions.

Lastly, the Adoption criterion reflected the high uptake of Cegid's solutions, indicating their validity and effectiveness in the market.

The Cegid Retail offer focuses on the specialised retail market, including sectors such as luxury, fashion, and cosmetics. The report recognises this, reflecting Cegid's commitment to supporting its customers through innovative solutions that enhance their digital transformation efforts.

Nathalie Echinard, Director of the Retail Business Unit at Cegid, stated, "We are proud to have been selected by Forrester in its report 'The Forrester Wave': Point-Of-Service Solutions, Q4 2024. Being recognised among the 'Strong Performers' in this prestigious global report confirms, for us, Cegid's ongoing commitment to delivering ever more useful and innovative Retail solutions."

"We believe this ranking also reflects our determination to support our customers in their digital transformation and to respond agilely to their complex needs by investing in cutting-edge technologies, such as generative artificial intelligence. We feel this recognition strengthens Cegid's resolve to continue evolving and helping its customers meet the challenges of tomorrow."

Cegid, a major European enterprise, currently employs 5,000 individuals and caters to about 750,000 customers worldwide, offering solutions across 130 countries. The company reported revenue of EUR €852 million as of the end of 2023, under the leadership of Chief Executive Officer Pascal Houillon since March 2017.