Business Systems Ltd, a leading provider of compliance and digital transformation solutions, is ushering in a fresh era of innovation and growth with the appointment of Mike Wardell as their new Chief Executive Officer (CEO).
Mike Wardell makes the move to Business Systems from his position as CEO at Giacom, where his leadership saw the business transform into a cloud marketplace, achieving substantial success with recurring revenues exceeding 100 million. Mike's extensive experience and strategic insight, coupled with his passion for fostering productive company culture, make him an excellent fit for his role at Business Systems.
Speaking of his vision for the role, Mike Wardell said: “As well as continuing to deliver a great experience for our clients, my vision is to solidify our position as the UK’s leading provider of digital communications solutions; helping businesses to enhance their client relationships and solve critical compliance challenges.” He further highlighted the highly skilled team at Business Systems, many of whom have invaluable client-side experience. He noted he was eager to "inspire, nurture and empower" them to continue innovating. His primary focus will be extending the company's role as a trusted advisor in digital transformation, customer experience, and communications compliance management.
For over three decades, Business Systems has provided state-of-the-art compliance solutions to top-tier banks and financial institutions. More recently, the company has emerged as a leader in communication solutions that assist organisations in the transformation of their customer experience (CX) strategies.
Key areas of focus for the company include cloud communications and customer experience solutions for contact centres, along with monitoring and compliance solutions encompassing voice recording capture and interaction recording management. The company’s unique WordWatch information archiving solution amalgamates interaction recordings — including voice, IM, email, and SMS into a central portal. By accumulating data from both legacy and live vendor platforms, organisations can efficiently capture, analyse, and manage their data.
The newly-appointed CEO is particularly excited about the potential impact of their Wordwatch solution in addressing clients’ communications compliance challenges. Mike stated, "Extending Wordwatch’s reach is a priority for me, and I look forward to working with my team to expand its use, and ultimately help our clients to stay ahead of the curve with their surveillance and compliance needs.”
Adding to its already long list of achievements, Business Systems has been a trusted advisor in the realm of digital transformation and regulatory compliance for more than 35 years. Its dedicated team of experts assist clients in developing customised, innovative solutions that drive growth and improve compliance and CX.
Mike Wardell joins the company at an exciting time, as it continues to lead the field in these areas, ensuring its clients can meet their business objectives while remaining at the forefront of regulatory compliance and the evolution of customer experience.