Altimetrik has been named a Product Challenger in two categories in the ISG Provider Lens 2026 Global Capability Centre Services Global Report: Design and Setup, and Optimization and Enhancement.
The assessment placed Altimetrik among providers evaluated across the full global capability centre lifecycle, from early strategy and establishment to later transformation and enhancement.
In the Design and Setup category, ISG highlighted Altimetrik's structured approach to building and scaling global capability centres. The report cited a repeatable model spanning discovery, design, delivery and scale, with continuity from planning through execution.
It also pointed to early-stage co-innovation work, including blueprint studios and digital twin simulations, used to test scope, talent requirements and financial assumptions before larger investment decisions.
ISG also cited the company's digital architecture approach, noting that Altimetrik builds cloud-native, API-first environments with DevSecOps embedded from the outset, avoiding the need for later modernisation after a centre is established.
Second category
In the Optimization and Enhancement quadrant, the report highlighted in-house platforms and engineering tools used in software development and operations, including an MLOps fabric, observability tools and GenAI-based software development lifecycle tools.
According to the report, those tools have helped improve engineering productivity by 20 to 40 per cent and reduce technical debt through standardised, reusable components.
ISG also noted a maturity-led approach, with work tailored to the stage a client has reached in its global capability centre programme. That ranges from initial entry models to co-investment and build-operate-transfer arrangements, as well as changes to existing centres aimed at more AI-led and product-focused operating models.
The report included several client outcome measures linked to that work: 30 per cent faster time-to-market for portal and IVR enhancements, more than 50 per cent efficiency gains in automation and operational workflows, and the removal of more than 30,000 hours of effort, generating savings of more than USD $10 million.
Market focus
The wider study described the global capability centre market as being at a strategic turning point, with execution and AI-enabled operating models becoming central measures in how providers are assessed.
That backdrop is significant for service providers as companies review how offshore and nearshore delivery centres are set up and managed. Global capability centres, once seen largely as cost-focused support hubs, are increasingly positioned as part of product development, engineering and operational change.
Altimetrik describes itself as an AI-first data and digital engineering company with nearly 10,000 practitioners worldwide. It works across sectors including banking, financial services, insurance, manufacturing, retail, automotive, healthcare and life sciences.
In comments accompanying the ranking, Gautam Samanta, Chief Commercial Officer at Altimetrik, outlined how the company views its model for global capability centres. "This recognition from ISG reflects the discipline behind our GCC-in-a-Box model and the strength of our partner ecosystem, including collaborations with OpenAI and Google Cloud, to bring frontier AI capabilities into regulated and brownfield enterprise environments where most business value resides. We are proud to partner with clients in building AI-enabled GCCs that are not only future-ready but designed to create sustained enterprise value and long-term competitive advantage in an increasingly AI-first world," Samanta said.
The report also included a comment from its lead analyst on the company's approach. "Altimetrik brings an engineering-led approach to GCCs, combining product thinking, AI enablement, and flexible incubation models to help enterprises build and scale more value-driven delivery centres," Pagdi said.