Dive into the thrilling world of contact centre management as industry pros share their journey and advice for navigating this complex, dynamic sector.
Spending on stimulus packages alone may not be enough to improve the lives of New Zealanders amidst the economic downturn. Innovation is key.
Many companies are struggling to adapt their business to serve a new wave of consumers from the millennial generation.
Firms adapt IT budgets amidst recession, betting on tech like Unified Communications to propel efficiency without hefty initial costs.
Few vendors come back from the double whammy of disastrous lack of innovation and a period of channel disenfranchisement.
Everywhere you look at the moment there are dire warnings about the massive skills shortage the industry is facing.
NZ firms face a global leap, balancing ambition with research and strong overseas ties, to outpace the local market's constraints.
