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User experience (UX) stories

TheyDo unveils Analyst Agent for customer journey AI
Data Analytics

TheyDo unveils Analyst Agent for customer journey AI

TheyDo launches Analyst Agent, an AI tool in its journey platform that answers plain-language questions by analysing customer journey data.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
Dynatrace unveils agentic AI push with new platform tools
DevOps

Dynatrace unveils agentic AI push with new platform tools

Dynatrace launches Intelligence platform with agentic AI, deeper cloud hooks and next-gen RUM to tackle escalating data and ops complexity.

By Kaleah Salmon • 3 min read • Fri, 30th Jan 2026
Yubico adds self-service portal for YubiKey at scale
Digital Transformation

Yubico adds self-service portal for YubiKey at scale

Yubico adds self-service YubiKey ordering and a revamped customer portal to ease large-scale, phishing-resistant passkey deployments.

By Mark Tarre • 3 min read • Fri, 30th Jan 2026
Xero unveils customisable homepage packed with widgets
Data Analytics

Xero unveils customisable homepage packed with widgets

Xero rolls out a redesigned, widget-led homepage that surfaces real-time profit, cash flow and tasks in a custom view for each user.

By Karen Joy Bacudo • 3 min read • Fri, 30th Jan 2026
Snap launches Specs unit to drive smart glasses push
Gaming

Snap launches Specs unit to drive smart glasses push

Snap forms Specs unit to spearhead next-gen smart glasses, promising AI-driven, low-friction eyewear that blends digital and real worlds.

By Catherine Knowles • 3 min read • Fri, 30th Jan 2026
Dynatrace boosts RUM & DevX for AI‑driven observability
DevOps

Dynatrace boosts RUM & DevX for AI‑driven observability

Dynatrace unifies real user monitoring, AI tracing and developer tools on one platform to streamline cloud-native, AI-assisted software delivery.

By Joseph Gabriel Lagonsin • 6 min read • Fri, 30th Jan 2026
Constructor earns sole Customers' Choice in Gartner report
Customer Experience

Constructor earns sole Customers' Choice in Gartner report

Constructor named sole Customers' Choice in 2025 Gartner Peer Insights report for search and product discovery, earning perfect user rating.

By Kaleah Salmon • 3 min read • Fri, 30th Jan 2026
Incode joins OpenAge drive for interoperable age checks
Data Protection

Incode joins OpenAge drive for interoperable age checks

Incode has joined the OpenAge Initiative, bolstering a push for interoperable, privacy-preserving age checks across online services.

By Mark Tarre • 4 min read • Thu, 29th Jan 2026
Anthropic to build Claude-powered AI assistant for GOV.UK
Data Protection

Anthropic to build Claude-powered AI assistant for GOV.UK

Anthropic will build a Claude-powered AI assistant for GOV.UK, piloting personalised support for job seekers and people returning to work.

By Mark Tarre • 4 min read • Thu, 29th Jan 2026
Ecommpay report warns checkout friction 'hits zero'
Fintech

Ecommpay report warns checkout friction 'hits zero'

Ecommpay warns shoppers now have zero tolerance for checkout friction, with failed payments driving cart abandonment and lost revenue.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
Why lenders need fintech-level payments
Disaster Recovery

Why lenders need fintech-level payments

Lenders clinging to legacy payment rails are losing borrowers to fintechs that can approve, fund and collect on loans in near real time.

By Skyler Nesheim • 5 min read • Wed, 28th Jan 2026
Big banks back AI while keeping core software in place
Software-as-a-Service

Big banks back AI while keeping core software in place

Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.

By Karen Joy Bacudo • 5 min read • Wed, 28th Jan 2026

Stories from Other Regions

User experience (UX) stories

OpenAI Codex app rollout includes Australian education pilot
EduTech

OpenAI Codex app rollout includes Australian education pilot

OpenAI has launched its Codex app for agent-based software development, with an Australian education provider integrating the tool into IT degrees.

By Sean Mitchell • 3 min read • Tue, 3rd Feb 2026
Hybrid lending model key to Canada's financial future
Digital Transformation

Hybrid lending model key to Canada's financial future

Canada's lending future is going hybrid as Money Mart doubles down on both mobile apps and 420-plus branches to widen access.

By Peter Kalen • 4 min read • Sat, 31st Jan 2026
EntrySign expands US visitor management for security
EduTech

EntrySign expands US visitor management for security

EntrySign steps up US rollout of its digital visitor management platform as organisations seek tighter on-site security and oversight.

By Catherine Knowles • 4 min read • Fri, 30th Jan 2026
CelcomDigi spotlights 5G with towerrun & track duel
Gaming

CelcomDigi spotlights 5G with towerrun & track duel

CelcomDigi launches a 5G short film starring towerrunner Soh Wai Ching and rider Qabil Irfan in a synchronised latency challenge.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026
AI-edited product images erode trust in marketplaces
DevOps

AI-edited product images erode trust in marketplaces

AI-edited images are eroding trust in online marketplaces, with most UK shoppers blaming platforms for misleading or inconsistent visuals.

By Mark Tarre • 4 min read • Thu, 29th Jan 2026
Exclusive: Emily Choi on Samsung's AI companion push
Wearables

Exclusive: Emily Choi on Samsung's AI companion push

Samsung is recasting AI as an invisible, trusted home companion, using CES 2026 to unveil proactive, privacy-focused smart living.

By Melania Watson • 5 min read • Thu, 29th Jan 2026