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United Kingdom (UK) stories

Tammy Hahn appointed Senior VP of Product at Ignition
Software-as-a-Service

Tammy Hahn appointed Senior VP of Product at Ignition

Tammy Hahn joins Ignition as Senior VP of Product, aiming to expand the US leadership and scale its professional services billing platform globally.

By Jed Nykolle Harme • 3 min read • Tue, 20th May 2025
Consumer frustration, poor digital experiences on the rise
Customer Experience

Consumer frustration, poor digital experiences on the rise

91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.

By Jed Nykolle Harme • 4 min read • Tue, 20th May 2025
Young Shoppers Boost eCommerce Amid Delivery Woes
Software-as-a-Service

Young Shoppers Boost eCommerce Amid Delivery Woes

Younger shoppers under 35 boost online sales but face more delivery issues, with 79% reporting problems versus 66% across all ages, says Descartes study.

By Jed Nykolle Harme • 3 min read • Tue, 20th May 2025
UK consumers sceptical of AI's emotional skills in service roles
Customer Experience

UK consumers sceptical of AI's emotional skills in service roles

UK consumers remain sceptical about AI's ability to provide emotionally intelligent customer service, with only 55% believing it can recognise emotions.

By Sean Mitchell • 4 min read • Mon, 19th May 2025
Deliverect unveils AI platform to reduce refund fraud in eateries
Digital Transformation

Deliverect unveils AI platform to reduce refund fraud in eateries

Deliverect launches Resolve, an AI platform helping eateries cut refund fraud by up to 70% using Google's Gemini models and Vertex AI technology.

By Catherine Knowles • 3 min read • Fri, 16th May 2025
Asian social trends reshape UK social media & influencer scene
Crypto

Asian social trends reshape UK social media & influencer scene

Asian social media trends like live shopping and user-generated content are rapidly reshaping the UK influencer scene, Kolsquare reports.

By Shannon Williams • 3 min read • Thu, 15th May 2025
Half of AI projects falter as enterprises struggle with data readiness
Artificial Intelligence

Half of AI projects falter as enterprises struggle with data readiness

Nearly half of enterprises face AI project failures due to poor data readiness, with the UK scoring lowest in AI preparedness amid legacy system challenges.

By Shannon Williams • 4 min read • Thu, 15th May 2025
AI impact on APAC cybersecurity teams divides leaders & analysts
Data Protection

AI impact on APAC cybersecurity teams divides leaders & analysts

Research reveals a stark gap in AI's impact on cybersecurity: 71% of APJ executives see gains, yet only 5% of analysts agree, highlighting trust and effectiveness issues.

By Sean Mitchell • 5 min read • Thu, 15th May 2025
Marks & Spencer cyber attack sparks customer data security fears
Data Protection

Marks & Spencer cyber attack sparks customer data security fears

Marks and Spencer's recent ransomware attack exposed customer data, raising concerns over cyber security and highlighting the need for robust protection and swift response.

By Kaleah Salmon • 4 min read • Thu, 15th May 2025
Ekco appoints cloud industry veteran Ben Savage as CEO to drive next phase of growth
Storage

Ekco appoints cloud industry veteran Ben Savage as CEO to drive next phase of growth

Ekco appoints Ben Savage as CEO to drive growth and enhance customer experience amid rising UK demand for co-managed security services in cloud environments.

By Jed Nykolle Harme • 3 min read • Thu, 15th May 2025

Stories from Other Regions

United Kingdom (UK) stories

Aspire Technology Solutions receives Royal Warrant from the King
Digital Transformation

Aspire Technology Solutions receives Royal Warrant from the King

Aspire Technology Solutions has been awarded a prestigious UK Royal Warrant by the King, recognising its technology services to the Royal Household.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
Westcon-Comstor awarded Great Place To Work in 27 countries
Human Capital Management

Westcon-Comstor awarded Great Place To Work in 27 countries

Westcon-Comstor has been certified a Great Place To Work across 27 countries, including the UK, with 80% of staff praising its culture and leadership.

By Sean Mitchell • 3 min read • Sat, 17th May 2025
Financial sector sets new baseline guidance for Gen-AI risks
Data Protection

Financial sector sets new baseline guidance for Gen-AI risks

The CMORG AI Taskforce, with City of London and UK Finance, publishes new AI Baseline Guidance to help financial firms manage generative AI risks across operations and compliance.

By Shannon Williams • 3 min read • Fri, 16th May 2025
UK unveils £16 million plan to boost retail cyber defences
Marketing Technologies

UK unveils £16 million plan to boost retail cyber defences

The UK Government launches £16 million cybersecurity boost for retailers amid rising attacks, including a high-profile Dior data breach affecting global customers.

By Shannon Williams • 4 min read • Fri, 16th May 2025
Free creative industry workshops announced for West Yorkshire
Marketing Technologies

Free creative industry workshops announced for West Yorkshire

Free workshops on branding, AI, and sales will support creative businesses in West Yorkshire, hosted by Unity Enterprise at Leeds Media Centre.

By Kaleah Salmon • 3 min read • Thu, 15th May 2025
Scattered Spider & DragonForce target UK retail in new attacks
Ransomware

Scattered Spider & DragonForce target UK retail in new attacks

Recent UK retail cyber attacks linked to Scattered Spider group and the DragonForce ransomware signal an evolving threat with sophisticated tactics targeting IT infrastructure.

By Jed Nykolle Harme • 2 min read • Thu, 15th May 2025
AI startups lead in Viva Technology list of Europe's top 100
Fintech

AI startups lead in Viva Technology list of Europe's top 100

Viva Technology ranks Top 100 Rising European Startups for 2025, spotlighting 15 AI firms among emerging innovators across 22 sectors and 13 countries.

By Jed Nykolle Harme • 3 min read • Thu, 15th May 2025
Billie launches B2B Pay Later solution for Stripe merchants
Fintech

Billie launches B2B Pay Later solution for Stripe merchants

Billie becomes the first B2B Pay Later solution widely available on Stripe, enabling merchants in 11 European countries to offer flexible payments to business buyers.

By Sean Mitchell • 3 min read • Wed, 14th May 2025