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Unified Communications-as-a-Service (UCaaS) stories

Translation over technology: The channel's most undervalued skill
Software-as-a-Service

Translation over technology: The channel's most undervalued skill

Channel partners risk losing customers if they cannot turn acronyms like UCaaS and SASE into clear business outcomes.

By Will Morey • 4 min read • Last month
8x8 launches four-tier partner programme for resellers
Software-as-a-Service

8x8 launches four-tier partner programme for resellers

Rebates tied to retention and expansion could make reseller income steadier as 8x8 shifts channel incentives towards recurring subscription revenue.

By Mark Tarre • 4 min read • Last month
8x8 revenue hits record as AI adoption more than doubles
Software-as-a-Service

8x8 revenue hits record as AI adoption more than doubles

Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.

By Joseph Gabriel Lagonsin • 4 min read • Last month
8x8 expands AI tools across business beyond contact centre
Unified Communications

8x8 expands AI tools across business beyond contact centre

The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 1st Aug 2026
Eltropy to showcase AI focus at autumn credit union events
Unified Communications

Eltropy to showcase AI focus at autumn credit union events

Credit unions face rising pressure to modernise service and cut manual work, with AI now moving into lending, collections and contact centres.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 30th Jul 2026
AI in action: From conversations to real business outcomes
Unified Communications

AI in action: From conversations to real business outcomes

AI is starting to cut admin, speed up workflows and improve customer service as businesses shift from pilots to enterprise-wide use.

By Richard McPhee • 4 min read • Mon, 27th Jul 2026
8x8 launches flexible small business offer for partners
Software-as-a-Service

8x8 launches flexible small business offer for partners

Small businesses in the UK, Ireland and Australia can now buy 8x8 services without fixed seats or annual licences, easing reseller sales.

By Sean Mitchell • 4 min read • Wed, 22nd Jul 2026
Zoom appoints Carlos Quaderi as Head of Asia Pacific
Software-as-a-Service

Zoom appoints Carlos Quaderi as Head of Asia Pacific

The promotion widens Zoom's regional push as it targets enterprise and AI growth across Australia, India, Korea and Southeast Asia.

By Mark Tarre • 3 min read • Tue, 21st Jul 2026
Enterprise leaders seek clarity over complexity in AI
Unified Communications

Enterprise leaders seek clarity over complexity in AI

Rising complexity is pushing enterprise buyers to demand clearer outcomes, as AI and shifting expectations reshape technology decisions.

By Alex Ayers • 5 min read • Mon, 20th Jul 2026

Stories from Other Regions

Unified Communications-as-a-Service (UCaaS) stories

Snom signs Malaysia distribution deal with Telediant
Unified Communications

Snom signs Malaysia distribution deal with Telediant

Malaysian businesses should get faster access to Snom's IP phones and conferencing gear as Telediant takes on distribution and support.

By Sean Mitchell • 3 min read • 4 days ago
Digital Island, RingCentral bring agentic voice AI to NZ
Unified Communications

Digital Island, RingCentral bring agentic voice AI to NZ

New Zealand businesses can now access RingCentral's agentic voice AI through Digital Island, easing deployment and support for local customers.

By Sean Mitchell • 4 min read • 5 days ago
Logitech says audio accuracy key as AI voice dictation grows
Unified Communications

Logitech says audio accuracy key as AI voice dictation grows

Poor audio can now mean costlier AI mistakes as voice dictation spreads through Australian offices and opens new hardware demands.

By Sean Mitchell • 4 min read • Last month
AnywhereNow's Tendfor wins Microsoft Teams certification
Software-as-a-Service

AnywhereNow's Tendfor wins Microsoft Teams certification

Customers using Microsoft Teams may find contact centre integration simpler after Tendfor was certified under Microsoft's Unify Integration Model.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Xero cuts phone bill by USD $500,000 after Dialpad switch
Software-as-a-Service

Xero cuts phone bill by USD $500,000 after Dialpad switch

Unified cloud telephony has saved the accounting software group about USD $500,000 a year and simplified calls for 1,400 staff worldwide.

By Karen Joy Bacudo • 3 min read • Last month
NiCE expands RingCentral partnership with AI focus
Software-as-a-Service

NiCE expands RingCentral partnership with AI focus

The deal gives businesses a more integrated way to link employee communications with customer service, as NiCE adds RingCentral's RingEX to its portfolio.

By Mark Tarre • 3 min read • Fri, 24th Jul 2026
Europe's communications market is fragmenting - and that's exactly the opportunity
Unified Communications

Europe's communications market is fragmenting - and that's exactly the opportunity

Uneven fibre rollouts and rising AI risks are pushing enterprises to seek partners that can stitch together local needs across Europe.

By Dave Macfarlane • 4 min read • Mon, 13th Jul 2026
How channel partners can turn migration into a growth engine
Digital Transformation

How channel partners can turn migration into a growth engine

As legacy systems fade, UK channel partners are using managed migrations to protect revenue and win new recurring income.

By Will Morey • 4 min read • Thu, 9th Jul 2026