Self-service stories

Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.

Epicor acquires KYKLO to boost its AI-driven ERP vision, enabling manufacturers, distributors, and retailers to offer enhanced digital experiences and drive growth.

HID integrates its U.ARE.U Camera Identification System with Amazon Rekognition, enhancing facial analysis and verification for self-service and POS environments.

Rafay Systems enhances its enterprise PaaS with GPU support and a new AI Suite to streamline AI project development, providing enterprises with advanced, efficient AI solutions.

NVIDIA Edify expands its artificial intelligence capabilities with 3D asset generation, sparking collaborations with Shutterstock and Getty Images to enhance creative control and input for visual AI interfaces.

Denodo Technologies earns the status of a Leader in Forrester's Enterprise Data Fabric wave report Q1 2024, applauded for its future-ready approach to data management.

Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.

Workhuman aims to drive efficiency in administrative tasks with the launch of Admin Hub, enabling Programme Managers to concentrate on organisational tasks and culture enhancement.

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

Westcon-Comstor has expanded its online marketplace, PartnerCentral, to eight additional Asian markets, offering multi-vendor hybrid solutions.

Dynatrace VP foresees AI advancements in 2024 driving channel opportunities in security, sustainability and data quality.

Cloudera's research divulges compliance as the top worry of 79% of ITDMs handling data management, attributed to the use of point solutions.

Meta and Zitcha are partnering to offer retailers access to a vast audience on Instagram and Facebook, revolutionising ad outreach on these platforms.

NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.

British Land teams with SwiftConnect and HID to provide digital wallet access at Broadgate's 100 Liverpool Street office in London.

Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

Dan Rathbone, co-founder of Infinity Works, has joined BINDER, an online platform seeking to modernise how mortgage advisers serve clients.

Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.

Growing trends towards self-service and increasing demands for rapid delivery are causing many businesses to rethink the way they service their clients.