NiCE stories - Page 3
Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
#
uc
#
cx
#
martech
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Thu, 2nd Nov 2023
#
uc
#
cx
#
martech
NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.
NICE leads in Ventana Research's 2023 Buyers Guide for Agent Management
Wed, 1st Nov 2023
#
uc
#
cx
#
martech
NICE has secured the top spot in Ventana Research's 2023 Buyers Guide for Agent Management, cited for its use of AI.
NICE named 'Exemplary Leader' in contact centre suites
Thu, 12th Oct 2023
#
uc
#
cx
#
martech
NICE named as top contact center suite in Ventana Research 2023 Buyers Guide, scoring highest in multiple categories.
NICE leads WFM market for the ninth consecutive year
Fri, 29th Sep 2023
#
uc
#
contact centre
#
leadership
NICE's Workforce Management dominates the market for the ninth consecutive year, and gains the most customers, according to DMG Consulting's report.
NICE CXone Summer 2023 release to deliver CX at scale
Mon, 25th Sep 2023
#
uc
#
public cloud
#
cx
NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.
NICE named market leader for CX Analytics solution
Thu, 21st Sep 2023
#
uc
#
data analytics
#
cx
NICE has been recognised as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
NICE crowns top innovators with CX Excellence Awards
Wed, 30th Aug 2023
#
saas
#
uc
#
cx
NICE, the customer experience software, has announced the winners of its International CX Excellence Awards for 2023.
Channel selection: Essential for a successful customer experience strategy
Tue, 29th Aug 2023
#
uc
#
cx
#
martech
Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.
NICE named a leader in 2023 Frost & Sullivan report
Mon, 28th Aug 2023
#
uc
#
ai
#
contact centre
NICE's complete, AI-powered cloud contact centre solutions portfolio shines in Frost & Sullivan's analysis of growth and innovation.
Demystifying GPT solutions: to ChatGPT or not to ChatGPT?
Sun, 16th Jul 2023
#
uc
#
data privacy
#
llms
Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.
Could voice biometrics in contact centres be the next hot trend?
Wed, 22nd Mar 2017
#
crm
#
uc
#
data analytics
Consumers are in favour of voice biometrics when dealing with contact centres, according to a new survey by NICE.