Digital Channels Stories - Page 5

Global Stories

Digital Channels stories

AI, online growth drive 5% rise in Aussie Xmas spend

AI tools and online deals help drive a 5% rise in Australian Christmas retail spending, with discount and department stores surging.

By Sean Mitchell • 4 min read • Tue, 23rd Dec 2025

Unified Communications

Odigo acquisition boosts ALE Connect hybrid CCaaS push

Odigo's takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025

Fintech

eflow Global launches AI eComms modules with transparent fees

eflow Global launches AI-powered eComms modules with transparent fees from USD $0.20 per GB, cutting compliance costs for financial firms handling digital records.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025

Customer Experience

Pacsun transforms stores with unified point of sale technology

Pacsun has launched a unified point of sale system in 300+ stores, boosting order fulfilment by 40% and cutting logistics costs by 25%.

By Sean Mitchell • 3 min read • Thu, 20th Nov 2025

Unified Communications

IGT Solutions & NiCE expand global AI customer experience deal

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025

Software-as-a-Service

Consilium unveils AI-powered customer experience platform for enterprises

Consilium launches AI-powered CX platform unifying voice, video, CRM and analytics, aiming to boost enterprise engagement and agent productivity worldwide.

By Melvin Hipolito • 2 min read • Tue, 11th Nov 2025

Digital Transformation

Dynatrace named leader again in 2025 Gartner Magic Quadrant

Dynatrace has been named a Leader again in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, recognised for its vision and execution.

By Melania Watson • 3 min read • Thu, 30th Oct 2025

Data Protection

AI & trust reshape customer experience as stakes for brands rise

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

By Kaleah Salmon • 4 min read • Tue, 30th Sep 2025

Stories from Other Regions

Digital Channels stories

Data Protection

Drukair chooses Worldpay to boost global payments

Bhutan's Drukair has picked Worldpay as its new global payment gateway to cut cross-border declines and streamline online bookings.

By Sean Mitchell • 4 min read • Thu, 18th Dec 2025

Digital Transformation

Half of UK IT websites 'fail' basic accessibility tests

Nearly half of UK IT websites fail basic accessibility checks, new research warns, risking exclusion of disabled users and lost sales.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025

Marketing Technologies

UK SMEs turn to fast-track finance as Black Friday demand surges

UK SMEs are increasingly using fast-track finance to meet surging Black Friday demand, with applications rising nearly a third ahead of the festive season.

By Shannon Williams • 3 min read • Fri, 28th Nov 2025

Customer Experience

UK shoppers trust AI agents as much as luxury websites for advice

UK shoppers trust AI agents for product advice as much as luxury brand websites, rating them more reliable than stores, social media, or influencers.

By Catherine Knowles • 3 min read • Tue, 25th Nov 2025

Gaming

Max Klymenko wins top RØDE award as creator of the year

Max Klymenko, a UK creator, won the RØDE Creator of the Year Award and USD $25,000 for his popular Career Ladder series educating Gen Z audiences.

By Melania Watson • 3 min read • Fri, 21st Nov 2025

Digital Transformation

Teachers Mutual Bank streamlines identity checks with Boomi upgrade

Teachers Mutual Bank has sped up identity checks from three days to under a minute by upgrading to Boomi's real-time integration platform, enhancing member experience.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025

Unified Communications

Premier CX & CommBox launch AI-driven platform for recruiters

Premier CX and CommBox have launched JourneyHub, an AI-driven recruitment platform enabling seamless, personalised candidate communication across multiple digital channels.

By Sean Mitchell • 2 min read • Fri, 14th Nov 2025

Customer Experience

How public sector organisations can achieve private sector-level digital experiences

Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.

By Natasha Slater • 5 min read • Thu, 6th Nov 2025

Unified Communications

Wavenet & 8x8 join forces to enhance enterprise communications

Wavenet partners with 8x8 to deliver advanced enterprise communications, enhancing customer engagement and digital collaboration across Europe.

By Kaleah Salmon • 3 min read • Fri, 24th Oct 2025

Customer Experience

Why better data management is the key to exceptional customer experience

Customer experience excellence hinges on robust data management, as Australian firms invest in AI and analytics to meet soaring consumer expectations.

By Andy Milburn • 4 min read • Mon, 20th Oct 2025