Customer service Stories - Page 62

Global Stories

Customer service stories

Corsair unveils A115, their most efficient air cooler yet

Corsair introduces the A115, its most advanced air cooler yet, designed to combat high temperatures from the latest Intel and AMD CPUs with its efficient design and superior thermal transfer.

By Kaleah Salmon • 3 min read • Mon, 22nd Jan 2024

DevOps

Sarah Martin joins Avec as General Manager, ACT

Leading IT project delivery company, Avec, appoints seasoned tech executive, Sarah Martin, as General Manager, ACT, enhancing its growth prospects in the region.

By Imee Dequito • 2 min read • Thu, 18th Jan 2024

Data Analytics

Harnessing AI-Powered Business Intelligence for smarter marketing

Companies are revamping decision-making strategies with AI-powered business intelligence, sparking a revolution in data-breakdown for strategic planning and efficacy in marketing.

By Hari Valiyath • 3 min read • Mon, 15th Jan 2024

Software

CommScope completes Home Networks divestiture to Vantiva

CommScope concludes divestiture of its Home Networks Business to Vantiva, gaining a 25% stake and potential $100m earn-out, set to minimally affect 2024 EBITDA outlook.

By Sean Mitchell • 3 min read • Wed, 10th Jan 2024

Artificial Intelligence

Calabrio acquires Wysdom to enhance AI & machine learning capabilities

Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.

By Kaleah Salmon • 3 min read • Wed, 10th Jan 2024

Firewalls

AI set to boost telecom market to $11.29bn by 2030

The global AI in telecommunication market is projected to surge by 2030, indicating a transformative phase for Communication Service Providers.

By Shannon Williams • 2 min read • Wed, 3rd Jan 2024

Marketing Technologies

Generative AI's rapid adoption set to revolutionise various applications by end 2023

Report predicts pivotal shift in GenAI adoption by 2023, revolutionising varied applications and driving unprecedented growth.

By Kaleah Salmon • 3 min read • Thu, 14th Dec 2023

Unified Communications

Europcar adopts NICE CXone to standardise global customer service

Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.

By Sean Mitchell • 2 min read • Wed, 13th Dec 2023

Cloud Security

Sysdig hires Andy Dobrov to champion customer success & support

Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.

By Imee Dequito • 2 min read • Wed, 13th Dec 2023

Customer Experience

Generative AI 2024 predictions for the finance industry from SAS experts

SAS experts predict mixed outcomes for the finance sector in 2024 due to the rise of generative AI and transformative tech.

By Sean Mitchell • 3 min read • Wed, 13th Dec 2023

Stories from Other Regions

Customer service stories

DevOps

Secure I.T. installs modernised generator at BCP Council

Secure I.T. Environments modernises BCP Council's IT hub with the installation of an advanced, noise-efficient 200kW generator, complete with staff training and ongoing support.

By Tom Raynel • 2 min read • Tue, 23rd Jan 2024

Digital Transformation

Allied Banking migrates to cloud with Finastra's next-gen solution

Allied Banking Corporation in Hong Kong has successfully shifted their core banking operations to Finastra's next-gen cloud solution, enhancing efficiency, reducing costs, and revolutionising reporting capabilities.

By Catherine Knowles • 2 min read • Thu, 18th Jan 2024

Network Infrastructure

Kinetic IT secures major government contract for digital transformation

Australia's Kinetic IT lands a $23 million three-year contract with the Federal Department of Infrastructure, set to support nationwide digital transformation with new tech services.

By Catherine Knowles • 3 min read • Thu, 18th Jan 2024

Digital Entertainment

Hisense reveals innovative 2024 TV lineup with mini-LED technology

Hisense unveils striking 2024 TV lineup, highlighting a 110-inch flagship model boasting leading-edge mini-LED technology, with adaptive backlighting and dimming for superior clarity.

By Kaleah Salmon • 3 min read • Wed, 10th Jan 2024

Digital Transformation

UK businesses view high inflation as an uncontrollable issue

Nearly two in five UK businesses see high inflation as a major uncontrollable concern, hindering recovery efforts, with tech investment cutbacks in response, reveals a Zoho study.

By Catherine Knowles • 3 min read • Mon, 8th Jan 2024