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Customer service Stories - Page 26

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Customer service stories

UiPath & Talkdesk unite agentic AI for healthcare CX
Unified Communications

UiPath & Talkdesk unite agentic AI for healthcare CX

UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.

By Catherine Knowles • 4 min read • Thu, 11th Dec 2025
Shippo unveils AI shipping platform for agentic commerce
Customer Experience

Shippo unveils AI shipping platform for agentic commerce

Shippo has launched MCP, an AI-powered platform that lets commerce-focused agents turn natural language shipping requests into live actions.

By Catherine Knowles • 5 min read • Thu, 11th Dec 2025
AI agents to transform enterprise, retail & security by 2026
Unified Communications

AI agents to transform enterprise, retail & security by 2026

AI agents are tipped to sweep through enterprises, shops and security by 2026, automating work, reshaping retail and redefining digital trust.

By Kaleah Salmon • 6 min read • Wed, 10th Dec 2025
Singulr AI appoints Bask Iyer to steer enterprise AI governance
Software-as-a-Service

Singulr AI appoints Bask Iyer to steer enterprise AI governance

Singulr AI hires veteran tech leader Bask Iyer as Strategic Advisor to guide CIOs on governance amid rapid enterprise adoption of agentic AI.

By Melvin Hipolito • 5 min read • Wed, 10th Dec 2025
How AI, social commerce & experience will reshape retail in 2026
Customer Experience

How AI, social commerce & experience will reshape retail in 2026

By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.

By Shannon Williams • 5 min read • Fri, 5th Dec 2025
Amazon unveils Nova 2 AI models & launches custom Forge tools
DevOps

Amazon unveils Nova 2 AI models & launches custom Forge tools

Amazon launches Nova 2 AI suite with four new models and introduces Nova Forge for firms to create custom AI solutions tailored to diverse industries and tasks.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
AI set to reshape customer trust, transparency & service by 2026
Customer Experience

AI set to reshape customer trust, transparency & service by 2026

By 2026, AI will transform customer service with firms mandated to disclose AI use, boost transparency, and balance trust and security in interactions.

By Melania Watson • 4 min read • Fri, 5th Dec 2025
Retailers optimistic about AI but full deployment remains distant
Marketing Technologies

Retailers optimistic about AI but full deployment remains distant

Over two-thirds of retailers expect agentic AI to boost efficiency by 2026, but only 8% have fully integrated it into their operations so far.

By Shannon Williams • 3 min read • Fri, 5th Dec 2025
Paragon secures EUR €585 million to fund global growth & tech
Partner Programmes

Paragon secures EUR €585 million to fund global growth & tech

Paragon secures EUR €585 million refinancing to fund global expansion and advance AI and cloud technologies, targeting new markets and growth.

By Sean Mitchell • 3 min read • Wed, 3rd Dec 2025
DAS Fire appoints new leaders to drive UK & Ireland growth
Hyperscale

DAS Fire appoints new leaders to drive UK & Ireland growth

DAS Fire appoints David Parry as Managing Director and Paul Darke as Executive Director to boost UK and Ireland growth in data centre fire safety.

By Melvin Hipolito • 3 min read • Wed, 3rd Dec 2025

Stories from Other Regions

Customer service stories

Agentic AI to reshape Southeast Asian businesses by 2026
Customer Experience

Agentic AI to reshape Southeast Asian businesses by 2026

Agentic AI, featuring localised language models, will transform Southeast Asian businesses by 2026, enhancing customer engagement and operational workflows.

By Shannon Williams • 4 min read • Fri, 5th Dec 2025
Enterprises struggle to manage rising sprawl of disconnected AI tools
Digital Transformation

Enterprises struggle to manage rising sprawl of disconnected AI tools

70% of enterprises struggle to integrate growing AI tools, with disconnected apps causing data silos, wasted spend, and rising security risks, says Zapier.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025
AI-powered agent cuts analysis time by 80% at One New Zealand
Digital Transformation

AI-powered agent cuts analysis time by 80% at One New Zealand

One New Zealand's AI-powered Network Concierge cuts network complaint analysis time by 80%, speeding up resolutions and improving service during outages.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
UK marketers reduce agency contact as AI transforms workflows
Partner Programmes

UK marketers reduce agency contact as AI transforms workflows

Nearly half of UK marketers contact their agencies less than weekly as AI reshapes workflows, boosting efficiency but challenging traditional agency roles.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Optima secures fresh investment from GCP to boost UK & EU AI growth
Data Analytics

Optima secures fresh investment from GCP to boost UK & EU AI growth

Edinburgh-based AI consultancy Optima Partners has secured fresh investment from Growth Capital Partners to expand its UK and European operations.

By Kaleah Salmon • 4 min read • Thu, 4th Dec 2025
UK shoppers want AI for delivery but not to replace people
Customer Experience

UK shoppers want AI for delivery but not to replace people

UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.

By Shannon Williams • 3 min read • Thu, 4th Dec 2025
What Black Friday revealed about retail's customer service challenges
Digital Transformation

What Black Friday revealed about retail's customer service challenges

Black Friday exposed how rising demand strains UK retailers' customer service, revealing challenges caused by complex systems and ageing processes.

By Simon Hayward • 5 min read • Thu, 4th Dec 2025
Symbos grows customer experience services with CPM Australia buy
Unified Communications

Symbos grows customer experience services with CPM Australia buy

Symbos boosts customer experience services by acquiring CPM Australia, expanding its workforce to over 2,000 across several countries with enhanced digital capabilities.

By Kaleah Salmon • 2 min read • Thu, 4th Dec 2025