Customer service stories - Page 21
Zendesk launches omnichannel suite for integrated customer experience
Mon, 21st May 2018
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cx
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
How speech analytics can improve outcomes in the contact centre
Mon, 5th Mar 2018
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crm
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uc
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martech
Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.
Assessing why the ANZ cloud market is still ‘cloudy’
Wed, 28th Feb 2018
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crm
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martech
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erp
Despite the optimism demonstrated by many CIOs, the actual process of cloud adoption among large organisations is slow.
Daimler hires Soul Machines’ digital human for customer service
Wed, 28th Feb 2018
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crm
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uc
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martech
Sarah combines artificial and emotional intelligence for a new experience which redefines the link between man and machine.
Extend your SAP system to better service your customers
Tue, 20th Feb 2018
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crm
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cx
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martech
Bluleader helps organisations drive better ROI on existing SAP ERP investments by extending the data model on a seamless, single platform experience.
To get ahead with AI, get started with augmented intelligence
Fri, 2nd Feb 2018
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crm
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uc
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martech
AI is an extension of a human, not a substitute for it. Once we realise this fact, we can appreciate AI for what it truly is.
Kiwi Startup Spotlight: Why this will be the year chatbots take on customer service
Fri, 2nd Feb 2018
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saas
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crm
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uc
Within the world of AI, bots are the most understandable application for executives from a deployment and business impact standpoint.
Five ways Aussie retail can survive the arrival of Amazon
Thu, 18th Jan 2018
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cx
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martech
Australian retailers can survive Amazon, says business author Ed Ludbrook. Retail is about problem solving and customer loyalty.
Kiwi brands need to step up their game when it comes to digital experience
Wed, 29th Nov 2017
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crm
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uc
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martech
The report singled out online retailer Mighty Ape as having the best digital experience among all brands with a score of 35.
Hitachi develops robot that can spontaneously ‘learn’ from mistakes
Wed, 4th Oct 2017
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crm
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robots
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martech
Hitachi has announced the development of active-learning dialogue-data based AI technology to its human symbiotic service robot.
NZ telco industry focussed on improving customer service
Mon, 25th Sep 2017
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crm
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uc
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martech
The New Zealand telecommunications sector is actively addressing customer service gaps through a series of initiatives led by the Telecommunications Forum.
Datacom recognised for implementation of IP Australia's intelligent assistant, Alex
Fri, 22nd Sep 2017
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crm
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martech
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ai
Datacom’s intelligent assistant ‘Alexa’ has scooped an award at the 4th Annual Intelligent Assistant Awards in San Francisco this week.
Health insurer nib trials AI customer service agent Frankie
Mon, 11th Sep 2017
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crm
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digital signage
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martech
Frankie will be able to provide instant responses to a variety of common enquiries to nib’s new product range including benefits available.
Christchurch's Connexionz continues U.S expansion with new California office
Mon, 7th Aug 2017
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data analytics
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bi
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big data
Christchurch's Connexionz boosts US presence, opens new California office amid growing demand for smart transport solutions.
Boost efficiency and customer service with the Zebra TC56
Mon, 7th Aug 2017
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crm
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martech
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commerce systems
Today’s workers want a device that is every bit as contemporary and easy to use as the smartphone they use every day.
Salesforce Service Cloud goes next-gen with mobile apps & learning platform
Mon, 31st Jul 2017
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crm
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uc
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data analytics
Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.
Going rogue: The challenges of AI in customer service
Tue, 27th Jun 2017
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crm
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cx
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
Pegasystems announces AWS integration in customer service solution
Thu, 8th Jun 2017
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crm
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hyperscale
Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.
Photo gallery: Panasonic's top Australian channel partners crowned
Wed, 17th May 2017
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edutech
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partner programmes
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panasonic
Total Communications has taken out Panasonic and CommsPlus Distribution's top partner awards, with Nexgen and Commander Centre among the winners.
Insurance systems provider EIS partners with Microsoft Bot Framework
Fri, 12th May 2017
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crm
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uc
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martech
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.