ChannelLife India - Industry insider news for technology resellers
India

Customer retention Stories - Page 28

Global Stories

Customer retention stories

Linnworks partners with Swanky for ANZ retail solutions
Customer Experience

Linnworks partners with Swanky for ANZ retail solutions

Linnworks has teamed up with Swanky to launch a comprehensive retail platform, aiming to boost Australian and New Zealand retailers' online capabilities.

By Sean Mitchell • 2 min read • Thu, 20th Feb 2025
Cloud contact centre market grows, driven by demand for customer engagement
Digital Transformation

Cloud contact centre market grows, driven by demand for customer engagement

The global cloud contact centre market is set to soar to USD $26,846.9 million by 2024, driven by increasing demand for scalable customer engagement solutions.

By Catherine Knowles • 2 min read • Thu, 19th Dec 2024
Loop acquires Wonderment to boost eCommerce operations
Data Analytics

Loop acquires Wonderment to boost eCommerce operations

Loop has acquired Wonderment to improve eCommerce operations, offering Shopify merchants enhanced order tracking and returns management tools.

By Kaleah Salmon • 2 min read • Mon, 16th Dec 2024
Enhancing customer service through AI-powered personalisation
Data Analytics

Enhancing customer service through AI-powered personalisation

As 71% of consumers now demand personalised interactions, brands must embrace AI to enhance customer service and foster deeper connections.

By Emily Bristow • 7 min read • Wed, 4th Dec 2024
The role of a competitive offering in enhancing customer retention for MSPs
Customer Experience

The role of a competitive offering in enhancing customer retention for MSPs

As small and midsize businesses face growing cybersecurity demands, managed service providers must diversify offerings to enhance customer retention and competitiveness.

By Anthony Daniel • 4 min read • Mon, 2nd Dec 2024
Exclusive: LogicMonitor leads hybrid observability across APJ region
Software-as-a-Service

Exclusive: LogicMonitor leads hybrid observability across APJ region

LogicMonitor is establishing itself as a leader in hybrid observability across the APJ region, focusing on AI-driven solutions to enhance customer success.

By Melania Watson • 4 min read • Wed, 27th Nov 2024
Turning inventory management and delivery into a peak season competitive advantage
Data Analytics

Turning inventory management and delivery into a peak season competitive advantage

Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.

By Rob Hango-Zada • 4 min read • Wed, 27th Nov 2024
HiTRUST focuses on balancing security with user experience
Customer Experience

HiTRUST focuses on balancing security with user experience

HiTRUST highlights the need for a balance between online security and user experience in digital payments, as businesses face increasing pressures in this sector.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024
Zendesk report reveals CX benefits of adopting AI in APAC
Digital Transformation

Zendesk report reveals CX benefits of adopting AI in APAC

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

By Shannon Williams • 4 min read • Fri, 22nd Nov 2024

Stories from Other Regions

Customer retention stories

UK retailers brace for surge in January returns frenzy
Customer Experience

UK retailers brace for surge in January returns frenzy

Retailers in the UK anticipate a colossal influx of returns, with Evri projecting four million gifts will be sent back as January kicks off.

By Kaleah Salmon • 3 min read • Mon, 13th Jan 2025
Vietnam launches first blockchain loyalty programme
Customer Experience

Vietnam launches first blockchain loyalty programme

SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.

By Shannon Williams • 3 min read • Thu, 9th Jan 2025
Loop acquires Wonderment to enhance Shopify solutions
Customer Experience

Loop acquires Wonderment to enhance Shopify solutions

Loop has acquired Wonderment to enhance its commerce operations for Shopify merchants, combining AI insights with real-time shipment tracking.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024
Indosat partners with Nokia to boost Indonesia's 4G, 5G
Unified Communications

Indosat partners with Nokia to boost Indonesia's 4G, 5G

Indosat has teamed up with Nokia to enhance 4G and 5G networks across Indonesia, aiming to improve connectivity and drive digital transformation.

By Kaleah Salmon • 2 min read • Wed, 11th Dec 2024
Creating seamless borrower journeys: The automation revolution in customer experience
Data Analytics

Creating seamless borrower journeys: The automation revolution in customer experience

The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.

By Kris Costello • 5 min read • Wed, 4th Dec 2024
SALESmanago acquires Leadoo to expand European presence
Software-as-a-Service

SALESmanago acquires Leadoo to expand European presence

SALESmanago has acquired Leadoo to enhance its Customer Engagement Platform, aiming to solidify its presence in Europe's marketing technology sector.

By Catherine Knowles • 2 min read • Fri, 29th Nov 2024
Data-driven strategies to maximise peak season success
Data Analytics

Data-driven strategies to maximise peak season success

Christmas spending in Australia is forecasted to rise by 2.7% to AUD $69.7 billion, prompting retailers to adopt data-driven strategies for success.

By Simon Le Grand • 4 min read • Tue, 26th Nov 2024
NormCyber wins Cyber Security Company of the Year in 2024
Data Protection

NormCyber wins Cyber Security Company of the Year in 2024

NormCyber has been honoured as Cyber Security Company of the Year at the 2024 UK Business Tech Awards for its exceptional risk management solutions.

By Sean Mitchell • 2 min read • Sat, 23rd Nov 2024
How businesses can meet the challenges of restricted consumer spending
Customer Experience

How businesses can meet the challenges of restricted consumer spending

As consumer spending tightens due to rising costs, businesses are turning to innovative loyalty programs to provide financial relief and foster brand connections.

By Anurag Vasisth • 4 min read • Thu, 21st Nov 2024