Customer retention Stories - Page 22

Global Stories

Customer retention stories

E-commerce businesses urged to treat payments as profit drivers

E-commerce firms are urged to view payments as profit drivers, with C-suite support key to boosting revenue and enhancing customer experience, says Ecommpay.

By Sean Mitchell • 3 min read • Wed, 26th Nov 2025

Fintech

Hello Klean secures GBP £1.5 million to fuel global expansion

Hello Klean has secured GBP £1.5 million in debt funding from fintech firm re:cap to boost its global expansion and product innovation.

By Sean Mitchell • 3 min read • Tue, 25th Nov 2025

Unified Communications

Contact centre agent burnout costs top AUD $20 million yearly

Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Customer Experience

Online retailers see Black Friday boost but loyalty lags behind

Online retailers see a Black Friday traffic and sales surge, but only 22.6% of new customers return within a year, highlighting loyalty challenges.

By Shannon Williams • 3 min read • Thu, 20th Nov 2025

Fintech

AI deployments grow as banks realise the potential benefits

Banks are moving beyond AI pilots to integrate intelligent systems across operations, boosting efficiency and personalising customer engagement sector-wide.

By Jeremy Thomas • 4 min read • Wed, 19th Nov 2025

Customer Experience

Voyado's UK customer base grows 40% amid AI retail demand

Voyado's UK customer base grows 40% as retailers boost AI-driven engagement to meet rising costs and evolving consumer expectations.

By Melania Watson • 3 min read • Wed, 19th Nov 2025

Data Analytics

Amplitude unveils AI tool to turn feedback into clear insights

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025

Stories from Other Regions

Customer retention stories

Customer Experience

Poor service could cost Australian retailers AUD $66 billion

Australian retailers risk losing AUD $66 billion this peak season as 41% of consumers cut spending after poor service experiences, warns Qualtrics research.

By Sean Mitchell • 3 min read • Fri, 28th Nov 2025

Fintech

How SaaS vendors can compete with giants by integrating tap to pay SoftPOS

SaaS vendors can now rival giants by integrating Tap to Pay SoftPOS, boosting retention and revenue with minimal development effort and better customer value.

By Ryley Morton • 3 min read • Sun, 23rd Nov 2025

Data Analytics

The uncomfortable truth about - GenAI transformations

Generative AI excels at language but needs traditional AI's data-driven models to ensure trusted decisions and real-world impact in business.

By Omar Dabash • 4 min read • Sat, 22nd Nov 2025

Customer Experience

Building trust in AI-driven subscription services in 2026

In 2026, transparency in AI is vital for subscription services to build trust, ensure fairness, and maintain customer loyalty amid rising ethical concerns.

By Mike Galyen • 5 min read • Sat, 22nd Nov 2025

Customer Experience

European eCommerce marketers struggle with Black Friday personalisation

Nearly all European eCommerce marketers view personalisation as vital, yet 27% find it hard to tailor Black Friday offers amid heavy workloads.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025

Customer Experience

Marketers struggle to personalise Black Friday offers despite need

Nearly all marketers see personalisation as vital for Black Friday, yet 27% struggle to tailor offers, risking customer loyalty and sales opportunities.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025

Digital Transformation

Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service

GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.

By Amir Mehmood • 5 min read • Fri, 21st Nov 2025

Data Analytics

AI & contextual intelligence redefine UK customer expectations

Zendesk's report reveals UK consumers expect faster, personalised service combining AI, data and human insight to solve issues on first contact.

By Shannon Williams • 4 min read • Thu, 20th Nov 2025

Data Analytics

The evolution of loyalty toward agentic financial journeys

Banks and credit unions are shifting from transaction rewards to building trust and personalised relationships, using AI to anticipate customer needs and enhance loyalty.

By Dina Vardouniotis • 4 min read • Wed, 19th Nov 2025

Customer Experience

Leveraging predictive AI to drive value from financial compliance

Financial firms use predictive AI combined with generative AI to meet FCA Consumer Duty, ensuring compliance and improving customer outcomes efficiently.

By Joe Norburn • 6 min read • Tue, 18th Nov 2025