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Customer retention Stories - Page 13

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Payment firms expand into broader merchant services
Customer Relationship Management

Payment firms expand into broader merchant services

Merchants could soon get payments, loyalty, lending and checkout tools from one supplier as firms chase fuller control of commerce.

By Karen Joy Bacudo • 5 min read • Mon, 27th Apr 2026
Adyen adds loyalty software in €750m Talon.One deal
Software-as-a-Service

Adyen adds loyalty software in €750m Talon.One deal

The move gives the Dutch payments group a bigger role in merchants’ pricing and promotions, as it seeks to unify online and store sales.

By Karen Joy Bacudo • 3 min read • Fri, 24th Apr 2026
Turning security into a story: How managed service providers use reporting to drive retention and revenue
Firewalls

Turning security into a story: How managed service providers use reporting to drive retention and revenue

Clear reporting can stop managed service providers being treated as a cost, helping justify renewals and opening the door to upsell opportunities.

By Scott Jenkins • 5 min read • Fri, 24th Apr 2026
Celonis & ProcessLab launch banking apps for mortgages
Software-as-a-Service

Celonis & ProcessLab launch banking apps for mortgages

Banks could speed up mortgage approvals and customer service with the new tools, after one lender cut response times by 32%.

By Karen Joy Bacudo • 4 min read • Fri, 24th Apr 2026
Amplitude launches AI assistant for in-product support
Digital Transformation

Amplitude launches AI assistant for in-product support

Users can now get help inside an app as Amplitude ties support to behavioural data, aiming to cut tickets and friction.

By Catherine Knowles • 4 min read • Thu, 23rd Apr 2026
Parloa study finds big firms make customer contact hard
Unified Communications

Parloa study finds big firms make customer contact hard

Many large companies are making support harder to reach, with most failing to offer clear web, chat or phone access, a Parloa study found.

By Shannon Williams • 4 min read • Thu, 23rd Apr 2026
Pinewood lifts revenue as US dealership testing starts
Software-as-a-Service

Pinewood lifts revenue as US dealership testing starts

Higher annual sales and profit at Pinewood were helped by new contracts, as testing of its software began at Lithia's US dealerships.

By Karen Joy Bacudo • 4 min read • Wed, 22nd Apr 2026
1Cover expands Adyen payments deal, saves AUD $35,000
Digital Transformation

1Cover expands Adyen payments deal, saves AUD $35,000

Consolidating payments across Australia and New Zealand has cut 1Cover's costs by about AUD $35,000 in nine months, with more savings likely.

By Karen Joy Bacudo • 3 min read • Wed, 22nd Apr 2026
Telcos reshape music streaming for local audiences
Customer Experience

Telcos reshape music streaming for local audiences

Local telco-backed services are gaining ground by tapping billing rails and cultural fit, reshaping how paid streaming grows in MENA and beyond.

By Con Raso • 5 min read • Tue, 21st Apr 2026
Blackhawk launches digital wallet for unified stored value
Crypto

Blackhawk launches digital wallet for unified stored value

Retailers can now keep refunds, rewards and gift cards in one balance, reducing friction for shoppers and fees for brands.

By Karen Joy Bacudo • 4 min read • Fri, 17th Apr 2026

Stories from Other Regions

Customer retention stories

Loop launches AI suite to cut retailer returns costs
Software-as-a-Service

Loop launches AI suite to cut retailer returns costs

Retailers could trim refunds, service queries and fraud losses as the new suite uses data from 200 million shoppers to automate post-purchase changes.

By Sean Mitchell • 4 min read • Tue, 28th Apr 2026
Braze launches AI tools for marketers with Europe hosting
DevOps

Braze launches AI tools for marketers with Europe hosting

Europe-hosted automation may ease data concerns for brands, as Braze adds AI workflows that aim to speed campaign creation and targeting.

By Sofiah Nichole Salivio • 5 min read • Sat, 25th Apr 2026
Braze says AI spending must deliver measurable gains
Digital Transformation

Braze says AI spending must deliver measurable gains

Brands flooding customers with AI-generated messages risk wasted spend, as Braze says only those tying tools to live data are seeing clear returns.

By Sofiah Nichole Salivio • 3 min read • Sat, 25th Apr 2026
From reseller to risk advisor: What the shift means for your email and hosting conversations
Digital Transformation

From reseller to risk advisor: What the shift means for your email and hosting conversations

Australian MSPs risk losing margin as email renewals become security-led advisory talks that clients are willing to pay a premium for.

By Tom Thatcher • 6 min read • Wed, 22nd Apr 2026
Revolut launches AI assistant as banks shift to chat
Data Protection

Revolut launches AI assistant as banks shift to chat

Customers can now freeze cards or check spending by text or voice, as Revolut joins banks racing to make finance apps conversational.

By Karen Joy Bacudo • 4 min read • Mon, 20th Apr 2026
New Sydney Catalyst conference backs MSP peer lessons
Customer Experience

New Sydney Catalyst conference backs MSP peer lessons

All ticket sales will support charity as the Sydney event aims to give managed service providers practical lessons instead of vendor pitches.

By Mark Tarre • 4 min read • Mon, 20th Apr 2026
Maestra posts USD $833,000 in new ARR on demand shift
Data Analytics

Maestra posts USD $833,000 in new ARR on demand shift

Brands shifting away from fragmented marketing tools helped Maestra add USD $833,000 in new annual recurring revenue last quarter.

By Karen Joy Bacudo • 3 min read • Fri, 17th Apr 2026