Customer Expectations stories
Tech Mahindra launches Swiss digital MVNE platform 'Sunrise'
Tech Mahindra rolls out Sunrise, a digital MVNE platform for Switzerland's largest privately-owned operator, reducing telco onboarding time by 70% via digitalisation.
Utilising AI voice technology to exceed Australian customer demands
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
Generative AI & other disruptive tech: Quanton's solution for NZ businesses
Quanton founder, Garry Green, identifies disruptive tech such as generative AI and automated machine learning as the key to New Zealand's economic challenges.
Document automation strategies for Asia Pacific financial services in 2024
In 2024, Asia Pacific financial firms are leaning into document automation strategies to enhance productivity, in a climate of rapid change boosted by pandemic, inflation, and employee disengagement.
Compuware celebrates two decades of powering the tech industry
Celebrating its 20th year, Compuware highlights its crucial role in the AI sector and its ongoing commitment to innovation and efficiency.
Half of global businesses use machine learning but lack specialist teams
Despite 50% of firms worldwide using machine learning, half of chief technology officers don't have a single professional in that role, signaling a gap in specialisation needs.
Celonis forecasts transformative impact of Process Mining in 2024
Celonis leaders predict pivotal role of Process Mining technology in transforming businesses for increased efficiency by 2024.
SRJ Technologies Group forms key partnership with Air Control Entech
SRJ Technologies partners with robotic inspections firm Air Control Entech to deliver novel digital solutions to energy sector.
OutSystems forecasts top tech trends for CIOs in 2024
OutSystems' Joe Ghattas predicts generative AI, increased business efficiency, and AI integration in development as top 2024 CIO trends.
Embedded finance set to redefine fintech landscape in 2024
Embedded finance predicted to revolutionise fintech sector in 2024, blurring lines between traditional and digital services.
FreeBSD Foundation introduces SSDF Attestation for secure software development
FreeBSD Foundation launches SSDF Attestation, simplifying secure software development for vendors and cloud providers.
Enable announces Australia's first rebate strategy conference 'Elevate'
Enable reveals 'Elevate', Australia's inaugural rebate strategy conference, set to tackle supply chain challenges.
New report explores digital agendas of tax compliance leaders
A Thomson Reuters report examines the digital strategies of tax compliance leaders, exploring investment in new technology.
Media firms pursue cloud agility amid rising competition
An Akamai-commissioned study suggests that increasing customer experience expectations and data volumes influence cloud computing considerations.
Oracle boosts customer experience with generative AI in Cloud CX platform
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
Optimizely hires Rupali Jain as Chief Product Officer
Optimizely, a leading digital experience platform provider, has hired Rupali Jain as new Chief Product Officer to drive innovation and growth.
AI platform Provenir appoints new APAC Sales Director
Provenir appoints Colin Kum as Sales Director for APAC; Kum to lead sales and business development for the AI-powered Data and Decisioning Platform.