Customer Expectations stories

A survey reveals a third of Brits faced tech glitches in banking last year, with 30% eyeing bank switches. Roq's Paul Darby stresses tech reliability.

As eCommerce expands towards an estimated market value of USD $9.3 trillion by 2027, combining network tokenisation and Click to Pay can help merchants enhance security and convenience, reducing cart abandonment and boosting customer loyalty.

Barclays is teaming up with Microsoft to boost its security systems, leveraging AI to enhance detection and protection, securing trust in their digital framework.

Salesforce’s latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.

Pos Malaysia partners with Primary Guard for a major digital transformation using JumpCloud solutions, aiming to enhance IT infrastructure and employee efficiency.

Celonis launches Materials Allocation app to revolutionise inventory management, offering intelligent stock transfer suggestions and enhancing supply chain resilience.

CCL, part of Spark Business Group, has reached VMware's highest Pinnacle Tier, acknowledging their decade of exceptional IT and hybrid cloud services.

HubSpot brings its transformative Commerce, Content and Service Hubs to the UK, helping businesses streamline operations and capitalise on artificial intelligence (AI) opportunities amid rapid innovation.

Australian SMEs risk falling behind in the ever-evolving tech landscape due to reluctance in adopting digital technologies.

In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.

Open dialogue and partnerships, critical for innovation, redefine the security industry’s foundation, as trust and shared knowledge pave the way for progress.

Sydney's Jet Technologies has opened a distribution centre in Brisbane, marking its expansion in Australia and New Zealand, driven by increasing demand for their print, packaging and industrial solutions.

Tech Mahindra rolls out Sunrise, a digital MVNE platform for Switzerland's largest privately-owned operator, reducing telco onboarding time by 70% via digitalisation.

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

Quanton founder, Garry Green, identifies disruptive tech such as generative AI and automated machine learning as the key to New Zealand's economic challenges.

In 2024, Asia Pacific financial firms are leaning into document automation strategies to enhance productivity, in a climate of rapid change boosted by pandemic, inflation, and employee disengagement.

Celebrating its 20th year, Compuware highlights its crucial role in the AI sector and its ongoing commitment to innovation and efficiency.

Despite 50% of firms worldwide using machine learning, half of chief technology officers don't have a single professional in that role, signaling a gap in specialisation needs.

Celonis leaders predict pivotal role of Process Mining technology in transforming businesses for increased efficiency by 2024.

SRJ Technologies partners with robotic inspections firm Air Control Entech to deliver novel digital solutions to energy sector.