Chatbots stories - Page 16
Chatbots gaining momentum in customer service space
Wed, 15th Jun 2022
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uc
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crm
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martech
Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.
Extreme Networks extends ExtremeCloud portfolio with new offerings
Thu, 9th Jun 2022
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uc
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network infrastructure
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sd-wan
Extreme Networks has extended its ExtremeCloud portfolio to include new SD-WAN and AIOps with digital twin capabilities.
IaaS public cloud services market tips $91 billion in 2021
Wed, 8th Jun 2022
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uc
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public cloud
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martech
Amazon retained the number one position in the IaaS market in 2021, followed by Microsoft, Alibaba, Google and Huawei.
Knowledge graphs and digital twins to optimise supply chains
Fri, 3rd Jun 2022
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martech
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uc
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supply chain systems
CIOs are turning to digital twin technology and knowledge graphs to optimize supply chains and gain insights into complex dependencies.
Capgemini report shows strong reliance on digital twins
Wed, 1st Jun 2022
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uc
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martech
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cleantech
According to a new report by Capgemini Research Institute, 60% of businesses in major sectors rely on digital twins to improve operational performance.
Skills shortages hold orgs back from capitalising on cloud 2.0
Wed, 25th May 2022
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martech
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uc
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multi-cloud
Organisations are becoming more comfortable with sophisticated 'cloud 2.0' technologies, even as they confront difficulties in hiring and retaining IT talent.
IT teams deploy powerful technologies to enable remote work
Tue, 17th May 2022
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uc
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martech
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ai
Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.
Laybuy launches new AI chatbot Hugo using Ambit tech
Fri, 6th May 2022
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uc
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martech
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ai
Laybuy partners with fellow New Zealand company Ambit to launch conversational AI in a bid to support its international growth.
IT service teams still struggling two years into pandemic
Fri, 29th Apr 2022
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uc
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network infrastructure
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martech
Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.
Mindfields, Uniphore partner for greater client offerings
Fri, 22nd Apr 2022
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uc
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cx
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martech
Mindfields partners with Uniphore to enhance conversational automation offerings, boosting customer satisfaction and aiding post-pandemic recovery.
NVIDIA announces updates to AI platform and new program
Thu, 24th Mar 2022
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uc
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data analytics
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martech
NVIDIA unveils updates to its AI platform and launches the AI Accelerated program with over 100 partners, including Adobe, Red Hat, and VMware.
Five ways to deliver the total experience to customers
Thu, 24th Mar 2022
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crm
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uc
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cx
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?.
Accenture launches dedicated Metaverse Continuum business group
Fri, 18th Mar 2022
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uc
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blockchain
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martech
Accenture has launched a dedicated Metaverse Continuum business group as physical and virtual realities converge.
VIS Global and Uniphore form strategic partnership
Tue, 1st Mar 2022
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uc
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crm
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martech
VIS Global announced today that it has entered into a multi-country strategic partnership with Conversational Automation company Uniphore.
Adobe launches new mobile capabilities for better CX
Fri, 18th Feb 2022
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crm
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uc
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smartphones
Powered by Adobe Experience Platform, the additions mean brands can deliver tailored interactions across channels to their customers to build out experiences.
Ambit to highlight Digital Employee business benefits
Thu, 17th Feb 2022
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uc
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digital transformation
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martech
Conversational AI platform Ambit is hosting a webinar to develop understanding of the uses of digital employees to provide long-term company benefits.
Business to business: Top tips for becoming a trusted eCommerce supplier in 2022
Tue, 8th Feb 2022
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uc
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martech
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ai agents
Clocking up fewer sales calls and booking more business via your company website these days? You and just about every other B2B business owner in Australia.
'Robo-advice' a low-cost option for financial planning
Tue, 8th Feb 2022
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uc
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fintech
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martech
Only two firms offer low-cost computer-generated financial advice in New Zealand, despite it being available for four years.
HireVue announces new CEO as former takes on new role
Tue, 8th Feb 2022
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uc
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martech
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ai
As Kevin Parker retires, taking on a new role, video interviewing, assessment, and text-enabled recruitment company, HireVue, has shared news of its new CEO.
Keeping automation human centric
Mon, 31st Jan 2022
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uc
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crm
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martech
No matter where businesses are in their digital transformation, sooner or later, implementing automation processes will become a daily activity.