Change Management stories
CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.
Stop-start app modernisation is blunting enterprise AI returns, as most firms shun continuous upgrades despite rapid AI adoption.
Nearly one in three enterprise projects fail to deliver meaningful ROI, Tempo warns, with misalignment wasting up to USD $260 million a year.
Most CIOs expect AI-driven cyber attacks within a year, but only a third feel prepared, exposing a widening gap in cyber resilience.
Rising RFP volumes are stretching proposal teams, leaving bids unfinished and exposing B2B services firms to mounting revenue risk.
Firms spent USD $252 billion on AI in 2024, yet only 4% report repeatable, scalable value as governance and skills gaps hold back returns.
TCS and GitLab team up to bring AI-native DevSecOps at scale, using autonomous agents to speed enterprise software delivery securely.
TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.
Forrester sees humanoid robots shifting from trials to targeted deployment, promising efficiency gains but slowed by cost, complexity and risk.
As AI quietly accelerates inside core systems, many firms risk mismatched governance that leaves them both behind and overexposed at once.
AI tools are widespread in big firms, but only 12% have shifted to continuous, AI-driven operations, leaving gains and staff at risk.
Firms face a chasm between AI hype and CX reality, with security, compliance and organisational readiness the real keys to progress.
New Relic launches an agentic AI platform and SRE Agent to shift observability from reactive monitoring to automated incident resolution.
SkillsVR launches ACTIVATE MDM Lite, a free six‑month VR fleet tool as organisations adapt to Meta's changing Quest hardware strategy.
AI literacy demand in Singapore has surged over 70%, but 41% of workers feel unready for rapid tech change reshaping core job skills.
WiseTech will cut about 2,000 roles, a third of its staff, as it leans on AI, echoing wider structural job shifts across major employers.
Australian staff are driving office AI use, saving hours weekly and quietly bypassing policies as employers race to catch up with demand.
Australian employee engagement climbs to 68% against a global slide, with frequent feedback and clear change communication credited.
Irish firms say skills shortages, not tech, are throttling AI rollout, forcing sweeping job redesign and major investment in training.
Commonwealth Bank launches AUD$90m Future Workforce Program to boost AI skills, retrain staff and open new internal career paths.