Case management stories - Page 4
Gartner highlights six ways to improve customer experience with VoC solutions
Mon, 28th Dec 2020
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crm
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cx
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martech
Gartner outlines six steps for customer service leaders to implement voice of the customer solutions for better CX management.
Supercharge your workplace with these pimpin' deals from Ingram Micro & Lenovo
Thu, 3rd Dec 2020
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uc
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personal computing devices
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pc hardware
Looking to revamp your workspace? Check out the promotions from Ingram Micro and Lenovo. Prize packs worth up to $7200 are up for grabs. Shop now!.
Digital payments fuelling fraud surge during COVID-19 crisis
Tue, 27th Oct 2020
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open source
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cybersecurity
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covid-19
Digital payments are driving a multibillion-dollar fraud surge worldwide, fueled by the rapid adoption of mobile apps and online channels during the pandemic.
IBM Security completes industry first with updates to Cloud Pak for Security solution
Mon, 19th Oct 2020
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malware
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cybersecurity
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threat intelligence
IBM Security introduces new capabilities for Cloud Pak for Security, including a data security solution for hybrid cloud environments.
Nintex acquires K2, with eye on strengthening process automation
Fri, 2nd Oct 2020
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it automation
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rpa
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apm
Terms of the acquisition were not disclosed, however Nintex says it will generate over $200 million in annual recurring revenue after the deal has closed.
Hyland's vision for content services in Asia & beyond
Wed, 2nd Sep 2020
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partner programmes
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content creation
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hyland
Hyland, a global tech firm, discusses its content services solutions and its partnership with AWS in promoting digital transformation.
Organisations already have the threat intelligence they need, finding it and actioning it is another question
Mon, 31st Aug 2020
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phishing
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email security
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cybersecurity
Many organisations struggle to create an effective threat model, but internal threat intelligence data can provide valuable insights.
Why answering the question of orchestration vs automation will improve your security effectiveness
Mon, 3rd Aug 2020
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cybersecurity
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cybersafety
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threatquotient
Organisations must weigh orchestrating versus automating security operations to enhance effectiveness, as cyber spending outstrips IT outlay by nearly 2:1.
Workday expands HR offerings for workforce optimisation
Fri, 26th Jun 2020
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hcm
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workforce management
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workflow solutions
Workday has this week released several new HR offerings designed to assist organisations with optimising their workforces in the post COVID-19 environment.
Why CX is a 'must-have' and not a 'nice-to-have'
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Strengthening CX drives success: Adobe reveals 40% of CX leaders exceeded 2019 goals, proving investment in customer experience is now essential for businesses.
What is a business without customers? Why CX investment should be a strategic play
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Investing in Customer Experience (CX) can transform customer data into strategic advantages. Adobe's 2019 report shows 40% of CX leaders exceed business goals.
What’s new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
Exabeam enhances partner programme for MSPs
Fri, 5th Jun 2020
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partner programmes
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siem
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mssp
The programme will provide structure and support for multiple MSSP and MDR provider business models for its managed service practice.
Endace and Palo Alto Networks launch integration to empower security teams
Thu, 4th Jun 2020
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firewalls
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network infrastructure
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network security
Endace integrates with Palo Alto Networks to enhance cyber threat investigations, combining their analytics platforms to provide robust security.
First cars, then phones - now it's time for the world's cities to become smart
Fri, 22nd May 2020
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smart cities
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iot
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tibco
As urbanisation rapidly expands, experts urge cities to go smart, leveraging IoT, AI and 5G to enhance efficiency and quality of urban life.
Creatio announces free CRM solution for companies on the front line
Wed, 8th Apr 2020
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crm
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martech
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open source
Creatio offers a free six-month CRM solution for frontline companies battling COVID-19, enabling efficient data management and process automation.
Pegasystems announces new app-building software
Fri, 7th Feb 2020
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apm
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low-code
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software development
Pegasystems unveiled Pega Express, a pioneering low-code methodology within Pega Platform, enabling rapid design and deployment of Minimum Lovable Products.
GBG rolls out anti-fraud solutions to protect against financial crime
Mon, 3rd Feb 2020
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risk & compliance
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email security
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cybersecurity
GBG launches robust anti-fraud solutions, featuring the flagship Instinct Hub, to safeguard businesses and their clients in a complex digital landscape.
Exabeam to run security SaaS offering on Google Cloud
Fri, 20th Dec 2019
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data analytics
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hyperscale
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public cloud
Exabeam secures a multi-year deal to run its Security SaaS on Google Cloud, enhancing scalability and aiding quicker cloud adoption for its customers.
Gartner recognises Pega in low-code application platforms report
Fri, 29th Nov 2019
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rpa
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apm
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low-code
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.