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Business Transformation stories

AskNicely launches AI agents for customer insights
Digital Transformation

AskNicely launches AI agents for customer insights

Frontline teams at multi-location service businesses could cut dashboard churn as AskNicely's new tools automate insights and routine review replies.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Deltek & Cognizant team up on Maconomy ERP rollouts
Digital Transformation

Deltek & Cognizant team up on Maconomy ERP rollouts

The tie-up could help project-based firms modernise ageing finance systems across the UK and Europe without disrupting operations.

By Mark Tarre • 4 min read • 2 days ago
Argon & Co named AWS quick partner for AI workplace
Digital Transformation

Argon & Co named AWS quick partner for AI workplace

The deal gives clients access to an AWS workplace assistant as firms race to move AI from pilots into daily operations.

By Sean Mitchell • 3 min read • 2 days ago
How Invetech and McGrathNicol modernised with SAP S/4 HANA
Digital Transformation

How Invetech and McGrathNicol modernised with SAP S/4 HANA

The move has cut month-end work and lifted invoice processing, while avoiding costly customisation and easing future upgrades.

By Anthony Caruana • 4 min read • 3 days ago
Exclusive: Celonis says AI fails without context in operations
Digital Transformation

Exclusive: Celonis says AI fails without context in operations

AI deployments are failing at scale because most systems lack the context needed to stop agents hallucinating, Celonis says.

By Jake MacAndrew • 3 min read • 3 days ago
Tata Technologies wins SAP Sell authorisation in US, India
Manufacturing

Tata Technologies wins SAP Sell authorisation in US, India

The move gives Tata Technologies a bigger role in SAP roll-outs, letting it sell software and lead projects for manufacturers in two key markets.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Clean Core and governed AI enable SAP success
Hybrid Cloud

Clean Core and governed AI enable SAP success

Australian firms can avoid costly upgrade pain and AI risks by pairing Clean Core with governed data and trusted partners.

By Anthony Caruana • 5 min read • 5 days ago
CFOs can win by deploying AI strategically, Gartner says
Manufacturing

CFOs can win by deploying AI strategically, Gartner says

Strategic deployment, rather than bigger budgets, is emerging as the key way finance chiefs can turn AI into revenue and margin gains.

By Karen Joy Bacudo • 4 min read • 5 days ago
TCS wins SKF AI-led transformation contract globally
Digital Transformation

TCS wins SKF AI-led transformation contract globally

The agreement will modernise SKF's global IT systems and speed up its shift to AI-driven operations across manufacturing and services.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
EY and Microsoft launch US$1bn global AI program worldwide
Manufacturing

EY and Microsoft launch US$1bn global AI program worldwide

The five-year plan aims to move clients beyond pilot projects and into enterprise-wide AI use, targeting measurable returns across core functions.

By Mark Tarre • 3 min read • Last week
East West names Ryan Flynn as Chief Executive Officer
Manufacturing

East West names Ryan Flynn as Chief Executive Officer

The founder-led manufacturer is handing day-to-day control to a veteran industrial executive as it seeks growth and a smoother leadership transition.

By Mark Tarre • 3 min read • Last week
EfficiencyIT names Giles Pattison to drive AI growth
Hybrid Cloud

EfficiencyIT names Giles Pattison to drive AI growth

Rising demand for faster AI-ready infrastructure is driving EfficiencyIT's expansion, as Giles Pattison joins to help scale its modular data centre business.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Business Transformation stories

One NZ cuts mobile provisioning from ten days to minutes
Digital Transformation

One NZ cuts mobile provisioning from ten days to minutes

Enterprise customers at One NZ now get mobile services in minutes, after the telco linked Salesforce, Oracle and internal systems with UiPath.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Current rebrands to push AI-led tax work in accounting
Digital Transformation

Current rebrands to push AI-led tax work in accounting

Independent accountants could cut preparation time sharply as a rebrand signals Current's wider bet on AI tools and shared services.

By Karen Joy Bacudo • 4 min read • 3 days ago
AI contact centre analytics could boost Australian firms
Data Analytics

AI contact centre analytics could boost Australian firms

AI-powered analytics can cut avoidable calls, speed issue resolution and uncover product gaps before they dent customer satisfaction.

By Arthur Nowak • 4 min read • 3 days ago
ThreeSixty strengthens commercial planning practice for retailers
Supply Chain

ThreeSixty strengthens commercial planning practice for retailers

Retailers and distributors may now be able to test supply chain changes against ROCE before acting, as hidden costs often erode profits.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
UK retailers face ROI & legacy barriers to digital change
Digital Transformation

UK retailers face ROI & legacy barriers to digital change

Pressure to modernise is being slowed by weak demand and ageing systems, with 35% of retailers citing return on investment as a key barrier.

By Karen Joy Bacudo • 3 min read • 4 days ago
Australian AI marketing benchmark expands with Kantar
Digital Transformation

Australian AI marketing benchmark expands with Kantar

Rising participation shows Australian marketers are now focusing on governance, workforce readiness and scaling AI beyond early trials.

By Mark Tarre • 4 min read • Last week