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Business Process Outsourcing (BPO) Stories

Indian Stories

Business Process Outsourcing (BPO) stories

Proofpoint expands in India with Hyderabad AI centre
Data Protection

Proofpoint expands in India with Hyderabad AI centre

Tripled demand in the past year is prompting the cybersecurity group to add a Hyderabad AI centre and a Delhi office.

By Sean Mitchell • 4 min read • Last month
Mphasis wins EcoVadis Silver Medal after score jumps
Supply Chain

Mphasis wins EcoVadis Silver Medal after score jumps

The higher rating could help Mphasis win business as customers and investors scrutinise environmental, social and governance performance more closely.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Headfield holds global sales talent hunt in New Delhi
Human Capital Management

Headfield holds global sales talent hunt in New Delhi

More than 300 candidates vied for sales roles as employers sought proof of practical skills over CVs at a New Delhi hiring drive.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Global Stories

Business Process Outsourcing (BPO) stories

Australian firms lose work amid skilled staff shortages
Data Analytics

Australian firms lose work amid skilled staff shortages

Australian employers are losing customers and delaying contracts as skilled vacancies linger for weeks, a survey of 214 firms found.

By Sean Mitchell • 5 min read • 4 days ago
Google buys Spirit data for AI training, say executives
Data Protection

Google buys Spirit data for AI training, say executives

The sale has spotlighted a new class of AI training assets, with customer-service records now valued at more than USD $10 million.

By Mark Tarre • 5 min read • Last week
Sovos goes live early for France e-invoicing rules
Software-as-a-Service

Sovos goes live early for France e-invoicing rules

Tens of thousands of businesses may avoid invoice disruptions as Sovos readies clients for France's month-ahead e-invoicing mandate.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Bluecrest boosts contact centre with NiCE AI platform
Software-as-a-Service

Bluecrest boosts contact centre with NiCE AI platform

Annual savings of GBP £250,000 and a 94% answer rate followed a shift to AI transcription and analytics across Bluecrest's service lines.

By Sofiah Nichole Salivio • 3 min read • Last month
DXC launches AI workplace service to cut support calls
AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Tech Mahindra opens Toronto innovation hub to boost AI
Digital Transformation

Tech Mahindra opens Toronto innovation hub to boost AI

Toronto clients will gain faster access to AI skills and local delivery support as Tech Mahindra expands its Canadian footprint.

By Mark Tarre • 3 min read • Last month
TP named visionary leader in Asia-Pacific Frost Radar
Digital Transformation

TP named visionary leader in Asia-Pacific Frost Radar

Asia-Pacific customer experience providers are under pressure to prove AI delivers measurable gains, with TP scoring highest on innovation and growth.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Ramco deploys payroll platform for Aurecon across Asia
Software-as-a-Service

Ramco deploys payroll platform for Aurecon across Asia

Payroll errors and delays should ease for Aurecon after it replaced local systems with Ramco's managed service across seven Asian markets.

By Karen Joy Bacudo • 4 min read • Fri, 31st Jul 2026

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Australian employers lose work amid staffing shortages
Digital Transformation

Australian employers lose work amid staffing shortages

More than a third of Australian employers have lost customers or cut service quality as hiring gaps force them to turn work away.

By Sean Mitchell • 5 min read • 5 days ago
DXC launches AI-led workplace service for employees
Digital Transformation

DXC launches AI-led workplace service for employees

Employees could see fewer support tickets and more uptime as DXC's new service aims to cut workplace complexity without replacing existing systems.

By Sofiah Nichole Salivio • 4 min read • Last week
The next capability centre won't have more seats-it will have more valuable ones
Data Analytics

The next capability centre won't have more seats-it will have more valuable ones

Smaller firms are adopting micro-GCCs as AI and cloud tools make specialist offshore teams viable without large headcount or campuses.

By Jasjit Singh Anand • 5 min read • Last week
Crescendo launches AI-native customer experience platform
Software-as-a-Service

Crescendo launches AI-native customer experience platform

Businesses may cut CX stack costs by more than 60% as Crescendo bundles AI agents, ticketing and workforce tools into one platform.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Australian businesses turn to Revenue-as-a-Service
Software-as-a-Service

Australian businesses turn to Revenue-as-a-Service

With hiring tight and costs rising, firms are outsourcing sales and customer retention to lift revenue without adding permanent headcount.

By Karen Joy Bacudo • 4 min read • Last week
Currys rolls out NiCE software to unify customer service
Digital Transformation

Currys rolls out NiCE software to unify customer service

The overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.

By Mark Tarre • 4 min read • Last month