Backbase stories
Banks on Backbase's platform will gain access to Mastercard's AI tools as lenders race to turn experiments into production systems.
More than 75,000 Albanians are queued to try mobile-only banking as the new lender opens current accounts, savings and cards without branches.
Banks could gain a single AI system for customer requests, as Backbase folds Kasisto's tools into its software and boosts its US reach.
Banks could launch international transfers faster, as the Backbase integration cuts the complexity of linking to Mastercard Move.
Customers can now open accounts, apply for loans and use Apple Pay in one app as Tirana Bank replaces its fragmented legacy setup.
Banks in tightly regulated markets will get help modernising systems without surrendering data control, compliance or operational resilience.
Banks seeking to cut fragmentation may see Backbase's Forrester nod as validation that its AI-native platform can unify front-office work.
Banks could use the new platform to cut frontline bottlenecks, as Backbase says 80% of such work happens in disconnected system gaps.
The framework is designed to expose hidden risks in production AI systems that can be missed by conventional one-off tests.
Banks could cut manual treasury work for business clients as the new link feeds ERP and accounting data straight into banking systems.
Backbase appoints Didier Van der Coelden as CFO to steer growth and AI-led banking platform expansion across its global operations.
Backbase wins the 2025 Datos Impact Award for its AI-driven platform revolutionising wealth management with faster onboarding and personalised digital advice.
Australian banks must use AI and personalised service to rebuild trust and enhance customer experience across all age groups and regions.
Backbase appoints Adrian McPhee as CTO to spearhead its AI-powered banking platform, accelerating global digital transformation in the financial sector.
Backbase launches AI-powered Banking Platform to boost banks' growth, automate tasks and improve efficiency amid legacy tech challenges globally.
Backbase has teamed up with MeaWallet to boost digital payment services in Australia and New Zealand, aiming for enhanced security and faster deployment.
Backbase forecasts a USD $1 trillion transformation in banking by 2025, urging traditional banks to innovate or face a 30% market share loss to digital rivals.
As the race for customer loyalty intensifies, Australian and New Zealand banks must modernise rapidly to meet soaring digital expectations.
The staged rollout aims to smooth the merger of two legacy systems for 750,000 customers as the bank overhauls online banking.
In a seven-month test, the specialist model answered more banking queries than GPT-4.1 while refusing uncertain prompts less often than expected.
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