Automation stories
Kudosity partners with Ortto and MoEngage to elevate its SMS platform, promising seamless integration and boosted capabilities for customer communication.
Docusign's VP Rebecca Denman reveals the firm's game-changing Intelligent Agreement Management platform, set to revolutionise SaaS and agreement processes.
Celonis advances to 13th on the Forbes 2024 Cloud 100 list, highlighting its crucial role in AI-powered Process Intelligence and heralding the Era of Efficiency.
F5's 2024 Digital Enterprise Maturity Index reveals a sevenfold rise in top-tier digital maturity, with 29% of firms now leading in transformation efforts.
A Juniper Research study forecasts cloud-based networks will handle 50% of cellular traffic by 2028, boosting 5G efficiency and reliability significantly.
AgileHRO launches Payroll Run and Smart Contracts features, aiming to automate payroll and onboarding processes, reducing errors and increasing efficiency.
CAST has unveiled its CAST SBOM Manager, an automated tool designed to streamline Software Bill of Materials management for software providers facing new compliance mandates.
As mid-size businesses gear up for digital transformation, prioritising the finance function may offer the most strategic opportunities for immediate gains.
SS&C Blue Prism's CMO, Paul Taylor, reveals how automation and AI are driving business growth, efficiency, and innovation in an exclusive interview.
New research by Venafi warns that businesses face mass outages due to new machine identity standards, citing shorter TLS lifespan and post-quantum cryptography challenges.
PagerDuty has launched its generative AI suite, PagerDuty Advance, to combat the 41% rise in digital incidents costing Australian firms over AUD $1 million each.
As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.
Amber Technology prepares to unveil its advanced automation solutions at the Integrate Expo 2024 in Sydney from 21-23 August, alongside partner ABB.
In a move to bolster AI innovation, the government announced funding for 98 new AI projects, allocating £32 million to help drive efficiencies.
A new Zendesk report predicts AI will transform Australian customer experience by 2027, with 92% of CX leaders believing traditional methods will become obsolete.
Australian organisations must embrace automation to enhance competitiveness, as many are trailing behind in innovation amid economic challenges.
Dynatrace marks its fifth IPO anniversary with a milestone, surpassing $1 billion in revenue, reflecting significant growth and industry leadership.
IBM's latest report reveals Australian data breach costs hit a record AUD $4.26 million in 2024, with phishing and stolen credentials as top attack vectors.
Australian AEC service provider Autonomation partners with workflow automation platform Workato to enhance service delivery by integrating Autodesk Construction Cloud.
AI will augment rather than replace UK and US contact centre agents until at least 2026, per Cavell's latest research, despite industry momentum around automation.
