Minor Hotels rolls out Oracle cloud across 106 sites

Minor Hotels has rolled out Oracle OPERA Cloud across 106 hotels, resorts and branded residences in 59 countries.

The Bangkok-based hotel group also added Oracle OPERA Cloud Central, extending the system it uses for reservations and distribution. The project is part of a broader move away from older on-site systems as Minor expands across Asia Pacific, the Middle East, Africa and Australasia.

Minor operates more than 640 hotels, resorts and branded residences and manages brands including Anantara, Avani, NH Collection, NH Hotels, Tivoli and Oaks. The OPERA Cloud rollout covers part of that portfolio, giving the group a common operating platform across markets.

The move is intended to centralise operations and support a more consistent view of guests across the group's brands. It also removes the need to manage servers at individual properties, which Minor expects will simplify deployments and system updates.

Ian Di Tullio, Chief Commercial Officer at Minor Hotels, said the project sits at the centre of the group's broader commercial strategy.

"At Minor Hotels, digital transformation is about far more than modernising systems. It is about building a connected commercial ecosystem that unifies our brands, our data and every guest interaction across the journey," said Ian Di Tullio, Chief Commercial Officer, Minor Hotels.

"Oracle OPERA Cloud provides an important foundation for that vision, enabling us to accelerate innovation, strengthen personalisation, and create more seamless experiences for both our guests and our teams," Di Tullio said.

Legacy shift

Hospitality groups with broad international footprints have been moving core property management systems to cloud-based software to standardise operations across brands and geographies. For operators with large franchised, managed or owned portfolios, legacy systems installed at property level can make openings, integrations and upgrades slower and more complex.

Minor said its earlier on-premises systems were limiting agility and scale. By moving to a cloud-based setup, the group aims to create a central technology base that can be used across its network while supporting local operating requirements.

The rollout also includes Oracle Hospitality Integration Platform, or OHIP, which is designed to connect hotel systems with other software and services. Minor said the framework lets it add its own tools as well as third-party products without rebuilding its core systems.

"In today's hospitality landscape, integration is critical," said Thiru Tholtan, Vice President - Solutions, Hotel Technology, Minor Hotels.

"OHIP gives us the flexibility to innovate quickly, from developing our own paperless check-in solutions to integrating best-in-class third-party services. It creates a truly connected platform that evolves with our needs. Oracle has demonstrated a clear commitment to supporting global hospitality operators. Its delivery against the product roadmap, particularly in mobile-first capabilities, continues to add value to our operations," Tholtan said.

Broader push

Minor described the deployment as a base for broader work in personalisation, connected commerce and real-time guest data across the business. Those areas have become a growing focus for major hotel operators seeking to link booking, check-in, in-stay services and loyalty systems more closely.

Oracle said the Minor project reflects demand from large hospitality companies for systems that can unify data and workflows across multiple regions. Such projects are often tied to pressure on hotel operators to improve staff efficiency while maintaining a consistent guest experience.

Laura Calin, Senior Vice President, Oracle Consumer Industries, said the software is designed to reduce fragmentation in hotel operations.

"Digital is the backbone of modern hospitality," said Laura Calin, Senior Vice President, Oracle Consumer Industries.

"With OPERA Cloud, Minor Hotels can move beyond fragmented systems to unify data and workflows, personalise guest experiences, and adapt as expectations evolve, helping to reduce friction so its teams can focus on the human connections that define great hospitality," Calin said.

The next phase of the rollout will extend to hotels in Australia and New Zealand, adding to the 106 properties already live on the platform. The aim is to create a consistent technology foundation across regions while continuing to modernise hotel operations through a cloud-first model.

The scale of the programme highlights how large accommodation groups are treating core operational software as part of commercial strategy rather than back-office infrastructure, particularly across multiple brands and countries. Minor described the transition to OPERA Cloud as a foundational step in its broader digital transformation.