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Customer service Stories - Page 37

Global Stories

Customer service stories

Klearcom automates global number testing for United World Telecom
Customer Experience

Klearcom automates global number testing for United World Telecom

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

By Kaleah Salmon • 3 min read • Mon, 25th Aug 2025
Vineet Khanna joins FourKites to drive global supply chain innovation
Digital Transformation

Vineet Khanna joins FourKites to drive global supply chain innovation

Vineet Khanna, ex-Nestlé SVP, joins FourKites' Strategic Advisory Council to advance AI-driven global supply chain innovation and sustainability.

By Catherine Knowles • 3 min read • Fri, 22nd Aug 2025
AI adoption surges among non-graduate workers in global south
Generative AI

AI adoption surges among non-graduate workers in global south

A study reveals 65% of entry-level, non-graduate workers in the global south use AI at work, nearly double the rate seen in high-income countries.

By Catherine Knowles • 5 min read • Thu, 21st Aug 2025
WatchGuard names top ANZ partners for 2024 awards recognition
Firewalls

WatchGuard names top ANZ partners for 2024 awards recognition

WatchGuard Technologies has honoured top ANZ partners for 2024, spotlighting achievements in service, growth and security platform adoption.

By Sean Mitchell • 3 min read • Wed, 20th Aug 2025
Zoom expands AI agent to phone, launches hub & boosts AI tools
Artificial Intelligence

Zoom expands AI agent to phone, launches hub & boosts AI tools

Zoom has integrated its AI Virtual Agent with Zoom Phone, launched Zoom Hub, and enhanced AI tools to streamline meetings and workplace collaboration worldwide.

By Sean Mitchell • 4 min read • Tue, 19th Aug 2025
Wiise celebrates top ANZ partners at third annual awards
Partner Programmes

Wiise celebrates top ANZ partners at third annual awards

Wiise celebrated its top ANZ partners at the third annual awards, honouring excellence across 11 categories including innovation and customer service.

By Sean Mitchell • 3 min read • Tue, 19th Aug 2025
Joseph Joseph partners with XPO for omnichannel UK logistics
Marketing Technologies

Joseph Joseph partners with XPO for omnichannel UK logistics

Joseph Joseph teams up with XPO Logistics for UK omnichannel fulfilment, boosting warehousing, distribution, and customer service from Rugby.

By Catherine Knowles • 3 min read • Tue, 19th Aug 2025
Why a confidence-inspiring contact centre is one of your organisation's greatest assets
Unified Communications

Why a confidence-inspiring contact centre is one of your organisation's greatest assets

A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.

By Michael Clark from CXTT Consulting and Paul Rilstone from Kore.ai • 4 min read • Fri, 15th Aug 2025
CelcomDigi unveils in-house AI tools for operational efficiency
Unified Communications

CelcomDigi unveils in-house AI tools for operational efficiency

CelcomDigi unveils AI-powered tools developed in-house to boost operations and serve SMEs via AI-as-a-Service, enhancing efficiency and customer support.

By Shannon Williams • 3 min read • Fri, 15th Aug 2025
Report finds consumers favour human touch over AI in service
Data Analytics

Report finds consumers favour human touch over AI in service

A Verizon report reveals consumers prefer human-led service over AI, with 88% satisfied by humans versus 60% by AI-driven customer interactions.

By Melania Watson • 3 min read • Thu, 14th Aug 2025

Stories from Other Regions

Customer service stories

Exclusive: Cloudera urges banks to rethink data for AI
Data Protection

Exclusive: Cloudera urges banks to rethink data for AI

Australian banks invest heavily in AI but struggle to realise value amid complex compliance, fragmented data, and rising customer trust concerns, experts say.

By Melania Watson • 5 min read • Mon, 25th Aug 2025
eDesk expands US operations to boost AI-driven support for eCommerce
Customer Experience

eDesk expands US operations to boost AI-driven support for eCommerce

eDesk expands its US operations to support growing eCommerce brands with AI-driven helpdesk solutions, managing millions of customer queries each month.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025
AI adoption rises among UK small businesses, boosting efficiency
EduTech

AI adoption rises among UK small businesses, boosting efficiency

A survey reveals 57% of UK small businesses use AI to boost efficiency, with 84% seeing it as beneficial rather than a threat to growth and operations.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025
UK retailers boost AI leadership for resilience amid tough market
Customer Experience

UK retailers boost AI leadership for resilience amid tough market

A new study shows 61% of UK retailers now have AI leadership, using technology to boost resilience amid a decade of falling sales and tough competition.

By Kaleah Salmon • 4 min read • Thu, 21st Aug 2025
2degrees migrates over 2m customers to new Tahi platform
Digital Transformation

2degrees migrates over 2m customers to new Tahi platform

2degrees has migrated over two million customers onto its new Tahi platform, completing a major integration ahead of schedule with no disruption.

By Sean Mitchell • 3 min read • Thu, 21st Aug 2025
Vendasta launches AI receptionist assistant for SMBs
Customer Experience

Vendasta launches AI receptionist assistant for SMBs

Conversations AI, a 24/7 AI receptionist, helps SMBs manage calls and chats, boosting lead capture and cutting response times to under 30 seconds.

By Jake MacAndrew • 3 min read • Wed, 20th Aug 2025
8x8 & MNET partner to enhance secure banking customer service
Unified Communications

8x8 & MNET partner to enhance secure banking customer service

8x8 and MNET partner to enhance secure, real-time banking customer service by integrating CoreAccess+ with 8x8's CX platform for faster, safer authentication.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
Asset management leaders share insights on AI initiatives, challenges
Robotics

Asset management leaders share insights on AI initiatives, challenges

Asset management leaders from Australia and Asia Pacific reveal AI's role in transforming maintenance, forecasting, rostering and safety across industries.

By Staff Writer • 5 min read • Thu, 14th Aug 2025